Mitch from Customer Services was very helpful in adding the TWID ref we were given by other members of our group. In adding this it helps the cruise line know were are travelling as a group and will t... ãã£ãšèŠã
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Great service from Aimee at Seascanner today. Wanted to add a package on to our already booked P&O cruise. P&O advised I needed to add this through Seascanner. Within a couple of hours of emailing, Ai... ãã£ãšèŠã
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I had booked a cruise through Sea Scanner that went through without any issues cropping up which in itself was refreshing. Then when trying to amend some activities I had gone on too book I ran into... ãã£ãšèŠã
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Unfortunately my partner left me at Christmas and we had a couple of cruises booked for this coming year. One particular trip was quite complicated. Shannon from Customer Support was amazing. She was... ãã£ãšèŠã
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Whether youâre looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, youâll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - itâs easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
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Birthday cake on board
I had a query about adding a birthday cake to my cruise whilst on board. Called - Shannon in Customer services was very helpful and was able to get everything sorted for me very promptly.
2026幎3æ23æ¥
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Mitch from Customer Services was veryâŠ
Mitch from Customer Services was very helpful in adding the TWID ref we were given by other members of our group. In adding this it helps the cruise line know were are travelling as a group and will try to keep us together best possible. To have this added, gives us peace of mind.
2026幎3æ24æ¥
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Seascanner UK ããã®åç
Hi Kim,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre pleased to hear that Mitch was very helpful in ensuring the cruise line knows you are travelling as a group. Itâs fantastic to know this gave you peace of mind and made your experience smoother. Weâll be sure to pass on your kind words to Mitch.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great user friendly service
Great user friendly service and value for money!
2026幎3æ17æ¥
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Seascanner UK ããã®åç
Hi Stephen,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre pleased to hear that you found our service user friendly and great value for money. Itâs fantastic to know you had a positive experience with us.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Will book again
My experience with SeaScanner was seamless and hassle-free. The platform allowed me to effortlessly book activities, entertainment, and dining in one convenient place. The staff were exceptionally friendly and courteous, making the entire process a pleasure. I'd highly recommend SeaScanner for a stress-free experience.
2026幎1æ30æ¥
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Seascanner UK ããã®åç
Hi VcS,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre delighted to hear that your experience with Seascanner was seamless and hassle-free, and that our platform made booking activities, entertainment, and dining so convenient. Itâs fantastic to know that our friendly and courteous team made the process enjoyable.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Booking our cruise was simple
Booking our cruise was simple and a much better price than the cruise line could offer. I needed to change the location of my cabin: Angelina emailed me to say that this was possible for a modest fee. I am very pleased all round
2026幎3æ16æ¥
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Seascanner UK ããã®åç
Hi Kay,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre pleased to hear that booking your cruise was simple and that you found a better price than going direct with the cruise line. Itâs fantastic to know that Angelina was able to assist with changing your cabin location and make the process smooth for you. Weâll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great service from Aimee at Seascanner
Great service from Aimee at Seascanner today. Wanted to add a package on to our already booked P&O cruise. P&O advised I needed to add this through Seascanner. Within a couple of hours of emailing, Aimee emailed back with a couple of simple questions. The addition was quick and easy and I received another email to confirm everything had been sorted.
2026幎3æ20æ¥
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Seascanner UK ããã®åç
Hi Kevin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre delighted to hear that Aimee provided such great service and made adding your package quick and easy. Itâs fantastic to know she responded promptly and kept everything simple, with clear confirmation once it was all sorted. Weâll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Contacted Seascanner regarding anâŠ
Contacted Seascanner regarding an upgrade to the new AI package with P & O, dealt with Aimee, very helpful and professional. Sorted everything out immediately, very good customer service, thank you Aimee.
2026幎3æ20æ¥
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Seascanner UK ããã®åç
Hi J Turner,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre pleased to hear that Aimee was very helpful and professional in assisting with your upgrade, and that everything was sorted out so quickly. Itâs fantastic to know you received such good customer service. Weâll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great service from Shannon at seaâŠ
Great service from Shannon at sea scanner
2026幎3æ20æ¥
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Seascanner UK ããã®åç
Hi Andrew,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre delighted to hear that Shannon provided you with great service. Itâs fantastic to know you had such a positive experience. Weâll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Top Class Customer Services
I had an issue with a booking and confirmation email and contacted customer services (Mitch sorted it with no issues). Many thanks
2026幎3æ19æ¥
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Seascanner UK ããã®åç
Hi Cathal,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre pleased to hear that Mitch was able to resolve the issue with your booking and confirmation email quickly and without any problems. Weâll be sure to pass on your kind words to him.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great business to deal with
We bought a cruise through sea scanner and were very happy with it. Their customer service was good, in particular Aimee who we dealt with a couple of times was very good.
2026幎3æ18æ¥
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Seascanner UK ããã®åç
Hi Marie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre glad to hear that you were very happy with your cruise booking and the service you received. Itâs fantastic to know that Aimee was particularly helpful when you dealt with her. Weâll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great serviceâŠ
Seascanner have been very helpful and always get back to me quickly when I contact them. Liz in the support team was particularly helpful in getting our extra cruise credits out on our on board account.
2026幎3æ16æ¥
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Seascanner UK ããã®åç
Hi Moira,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre pleased to hear that our team have been helpful and responsive whenever youâve been in touch. Itâs fantastic to know that Liz was particularly helpful in arranging your extra onboard cruise credit. Weâll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent Customer Support
Unfortunately my partner left me at Christmas and we had a couple of cruises booked for this coming year. One particular trip was quite complicated. Shannon from Customer Support was amazing. She was very quick to answer my queries and took ownership of my problem from beginning to end. Between us we eventually came up with a solution with meant I could keep the deposit that I had paid and move my holiday to another suitable date. This was a stressful situation and I really appreciated her patience and assistance. It's easy to be a good company when things go right but the real worth of a company is when things go wrong. Thank you Shannon and the team at Seascanner.
2026幎3æ18æ¥
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Seascanner UK ããã®åç
Hi Lisa,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre pleased to hear that Shannon was able to support you during a difficult and stressful situation. Itâs fantastic to know she took ownership of your query and worked with you to find a suitable solution, allowing you to move your holiday and keep your deposit. Weâll be sure to pass on your kind words to Shannon.
We truly appreciate your thoughtful comments and are glad we could be there to help.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
A really good website and good prices
A really good website and good prices. The team seem knowledgable when you have to call them as well however, I have opted for their pay monthly service which has not gone well. I have had to call them three times to discuss my booking and everytime I have been reassured that I will hear by a certain date or that the payment will be taken correctly next month but it hasnât and I never hear from them :(
2026幎3æ17æ¥
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Requested a price match
Requested a price match and i recieved no response whilst prices went up. I booked the cruise at a higher price and then they responded 30 minutes after purchase essentially taunting me, responding with that they saw i purchased a cruise already.
When i responded that i only purchased the cruise because it took so long for them to respond to the request, they basically said they wouldn't of price matched anyway because they needed a screenshot.
Something that would of been impossible to acquire as all the prices had gone up since i contacted them and there was no mention of this beforehand.
I'll take this as a lesson learned and won't be waiting for any more price matches. I would not reccomend dealing with Seascanner or any of its affiliates such as Cruise.co.uk or Hays Travel in future.
2026幎3æ17æ¥
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Booked online
Booked online. It was quick and easy and great value for money. Had drinks package at a reduced rate and extra bonus for St Patrick's day.
2026幎3æ17æ¥
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Seascanner UK ããã®åç
Hi Julie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre delighted to hear that you found the booking process quick and easy and that you were happy with the great value for money. Itâs fantastic to know you were able to take advantage of the reduced drinks package and the St Patrickâs Day bonus.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Special Offers do not alway materialise
Booked through seascanners rather than Ambassadors directly as offered free parking, however, this did not happen and ended up paying. Tried to resolve and find out how to obtain free parking however seascanners were difficult to get hold of. A friend had similar problem with free coach although his problem was rectified.
2026幎3æ17æ¥
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I am very disappointed withâŠ
I am very disappointed with Seascannerâs handling of my MSC booking. As a Diamond member, I have experienced repeated pricing inconsistencies since November 2025.
After my membership discount was applied, the booking total differed from the website price by £2. Although this raised concerns, I chose not to pursue it further in good faith, as the amount was minor.
The more serious issue arose with the internet package. I was provided with an official written quote of £136.72, but was repeatedly told by the agent that this was a âper personâ price rather than a package price. This explanation later proved to be incorrect and prevented me from booking the package at that time.
When I later discovered via MSC that the internet package is sold per package, the price had increased by approximately 33%. Seascanner has since stated that they cannot honor the original quoted price and advised me to wait 3â5 weeks for a review.
I am sharing this experience to highlight the importance of clear and accurate pricing information, especially when customers are making timeâsensitive decisions.
2026幎3æ13æ¥
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Fab customer service
Booking was easy using website, then found out Iâd made an error on info, Shannon was so helpful, sorted out that issue, booked our parking and got our cabin moved.
Very impressed with the service
2026幎3æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Seascanner UK ããã®åç
Hi Jacki,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre pleased to hear that you found the booking process easy and that Shannon was able to help resolve the error, arrange your parking, and move your cabin. Itâs fantastic to know you were impressed with the service. Weâll be sure to pass on your kind words to Shannon.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Quick response dealt with my inquiryâŠ
Quick response dealt with my inquiry promptly.
2026幎3æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Seascanner UK ããã®åç
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre glad to hear that your enquiry was dealt with promptly and that you received a quick response. Itâs fantastic to know you had a positive experience with our service.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Had to contact customer service aboutâŠ
Had to contact customer service about our upcoming cruise. I have to say Liz was brilliant with helping us with our options and her communication excellent also
2026幎3æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Seascanner UK ããã®åç
Hi Gemma,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Weâre pleased to hear that Liz was brilliant in helping you with your options and that her communication was excellent. Itâs fantastic to know her support made your experience smooth and stress-free. Weâll be sure to pass on your kind words to Liz.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
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