The customer support from Crystal Heaven London is amazing! I recently had an earring break on me and the team replaced it straight away, and even sent a hand written note in my delivery. I felt so ca... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have spent hundreds of pounds on earrings and had bad reactions to ALL of them. I have worn my earnings from Crystal Heaven London every day since buying them (9 months) and not had any bother. 10/1... もっと見る
Love all my earring from Crystal Heaven and have received so many compliments. They're great quality at a reasonable price. Definitely recommend.
beautiful pieces, fairly priced. have had them for months and never take them out. the price and color is perfect if you dont want to buy white gold but also dont like the color of the darker silver m... もっと見る
企業情報
当該企業による記述
Thoughtfully designed & handcrafted jewellery since 2013. Experienced an issue with your item, delivery or anything else? Please get in touch with us via email and we'll do everything we can to help ♡
連絡先
4.8
優良
271件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 25％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
In love 😍
Love, love this brand! Orders arrive quickly and the earrings are so dainty and gorgeous.
2026年6月2日
自発的なレビュー
I love Crystal Heaven
I love Crystal Heaven. So reasonably priced for such good quality and really pretty jewellery. Love love love
2025年12月1日
自発的なレビュー
Love every piece of jewellery I’ve had…
Love every piece of jewellery I’ve had from CHLuxe - I’ve tried both solid gold and titanium and they’re all great quality
2026年5月30日
自発的なレビュー
Beautiful delicate flat back ear rings…
Beautiful delicate flat back ear rings to make your stack individual. Really sparkly and dainty I love the threading tool as well to ensure you can easily put them in. Have purchased 3 ear rings so far and will be back for more.
2026年5月29日
自発的なレビュー
What metal incase of an allergic reaction
Nice jewels really pretty and I love the old skool look too
2026年5月16日
自発的なレビュー
The quality of the products are really…
The quality of the products are really good and I loved the way they are all stackable.
2025年11月16日
自発的なレビュー
Such great quality
Such great quality! I have worn the same earrings for 10 months and i very rarely take them out and they still look fabulous
2026年5月13日
自発的なレビュー
Crystal Heaven London からの回答
Thank you so much for your review Han, I'm so glad to hear you love your jewellery 🫶✨
Lovely earrings
I ordered a few earrings from Crystal Haven and they are gorgeous. They sparke so much and I love all the different options available for sizes.
2026年5月10日
自発的なレビュー
Crystal Heaven London からの回答
I'm so happy to hear you found what you were looking for Claire! I hope you enjoy all the sparkle 🥰✨
Beautiful jewellery that doesn’t…
Beautiful jewellery that doesn’t tarnish, easy to use, and looks amazing
2026年5月8日
自発的なレビュー
Crystal Heaven London からの回答
That's what we love to hear! Thank you for sharing those kind words Amy 🤩✨
Found my forever studs
Really happy with my purchase the qualities is fantastic and so pretty and delicate I havestruggled with my piercings for years, but these are great I have had no irritation whatsoever the and can sleep in all of them. Love them just Place the second order. This will be my go to Place from now on. Hope they come as quick as the last one.
2026年5月1日
自発的なレビュー
Crystal Heaven London からの回答
We're so happy to hear you'll be back for more sparkle Karen ☺️ I'm glad you appreciate the quality and comfort of the earrings that we put so much care into - thank you! It means the world ❤️
Such a wide variety of products to suit…
Such a wide variety of products to suit almost all piercings. So glad they come in gold and silver because I’m a silver girl and so many places offer very little silver options. Great prices and excellent customer service!
2025年5月4日
自発的なレビュー
Crystal Heaven London からの回答
Thank you so much for your review Shannon! I'm so glad you love our Silver jewellery for your piercings. We ❤️ our silver girlies! ✨
Beautiful jewellery and quick delivery
Beautiful jewellery and quick delivery! I’ve made a couple of purchases now and will definitely be back again.
2026年5月2日
自発的なレビュー
Crystal Heaven London からの回答
Thank you for your continued support Chelsea 🤗 I'm so glad to hear you loved your first orders & will be back for more sparkle 💖
Do NOT shop with this brand
Do NOT shop with this brand. My experience with them has been nothing short of a nightmare. Ordered 5 items with them - 2 of them were faulty. One fell
Out when wearing as the catch was faulty - they would not refund this as the I didn’t have the product (I mean how could I when it was faulty and fell out). The other one they confirmed in writing to return it and they’d refund it. A few weeks after doing I emailed to chase the refund on it, to which they said they would not do this now. This escalated to the owner who doubled down and has provided literally the worst and most baffling customer service I’ve ever experienced. Saying I had to return everything in order to receive a refund - one was faulty and fell out, you have one of them and the other 3 I have worn. Like where is the sense in this? But apart from the quality of the products - it’s really been the customer service which has been beyond disappointing and disgusting. Save the issues and go somewhere else, this brand will not look after you.
*just to update on the below as what they’ve written is not a true representation. A refund on (one of - there were multiple faulty items) was agreed in writing. To say the offer applies to this one is quite misleading as it could have been any of the 5. Your offers were not “declined” I simply requested that you honour the refund that was originally confirmed to me - you did not and decided to change your mind on a customer. Also, the solutions were not “declined” - I’m still waiting on a QR code to return all the items as you’ve requested for a full refund despite not even wanting that. Let’s not try to mislead potential shoppers with your reply.
2026年5月1日
自発的なレビュー
Crystal Heaven London からの回答
We’re really sorry to hear this Lizzie, we always aim to go above and beyond for our valued customers and create a positive experience 🫶
For clarity, your order was placed using our “Buy 4 Get 1 Free” promotion, meaning one item in the order was completely free of charge (£0.00) so you only paid for 4 items. The item you wanted to return was this promotional item because you struggled to screw it together.
Once the item was returned free of charge, we explained that this item does not carry any refundable value as it's a free item, so we offered an exchange or a replacement in line with the Consumer Rights Act 2015, however this was declined.
Due to your expressed dissatisfaction of the products and continued demands for a refund of a product of which no payment was made, the only further resolution we could offer was a full refund of your entire order including the item with a faulty catch, as we would never expect a customer to keep jewellery they are not happy with and hoped this would bring the matter to a close since a full refund is the highest level of resolution available, however this option was also declined.
We’re sorry that neither of these resolutions were suitable, we tried our best to find an outcome that would satisfy you and I remain confident that we acted fairly and reasonable throughout our communication ❤️
Love & sparkle,
CHL Team x
Crystal Heaven London からの回答
That's so kind, thank you Tammar 😘✨
Love these earrings and this range
Love these earrings and this range. Always struggled to find high quality titanium as I am allergic to all other metals. Finally started to create my dream earrings stack. It’s ongoing as I have more piercings planned but cannot recommend this company enough. No faffing with screw in earrings , just clip in. Love love love ❤️ can’t seem to upload photo
2026年4月29日
自発的なレビュー
Crystal Heaven London からの回答
I'm so glad you discovered us Lee! It always makes me so happy when we're able to help anyone with metal allergies, as this is exactly the problem I'm passionate about solving 🤗
I hope you're enjoying creating your dream ear stacks & I can't wait to see the finished result 😍 thank you so much for supporting us! ✨
I have ordered many times from Crystal…
I have ordered many times from Crystal Heaven. Delivery is always fast & the jewellery is beautiful. It’s my go to for pretty, amazing quality earrings that have never caused an irritation. 💯 recommend 🌟
2026年4月28日
自発的なレビュー
Crystal Heaven London からの回答
I appreciate you so much Claire! Thank you so much for your continued support & for trusting us to adorn your ears ☺️ sending you love & sparkle ❤️
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。