I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... もっと見る
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I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... もっと見る
I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby prompt... もっと見る
企業が回答しました
Saying Drisana’s customer service was amazing is an understatement! She did everything possible to ensure i am able to receive my package within a timeframe that was promised & even with unforeseen ci... もっと見る
企業が回答しました
企業情報
当該企業による記述
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
連絡先
PO BOX 260, 4108, Archerfield BC, オーストラリア
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 16%に回答しています
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I accidentally selected the wrong size…
I accidentally selected the wrong size for an item and didn’t notice until after I had purchased the order. I got in contact and the lovely Gabby helped me out and did what she could to fix it for me so I didn’t have to cancel the order and reorder as I was limited on time! She was incredibly helpful and efficient, her communication was excellent and her friendly attitude made the whole experience much better!

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Great Customer Service
Donna was absolutely amazing! She went above and beyond to help me with my order and was so friendly, helpful and quick throughout the whole process. She made what could have been a stressful situation so easy and managed to get everything sorted for me quickly. I’m so grateful for the help. 😊

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Ask to exchange my size and it got done…
Ask to exchange my size and it got done within minutes thanks to Donna

Culture Kings からの回答
Ailean is extremely helpful and very…
Ailean is extremely helpful and very easy to talk to. She is an excellent and wonderful employee.🫡🙏

Culture Kings からの回答
Gabby was help full and I’m happy with…
Gabby was help full and I’m happy with her helo

Culture Kings からの回答
I chose the wrong size
I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby promptly emailed me back 15min later letting me know she was able to correct my order before it was processed. I appreciate this company has employees like her that put customers first and strive to satisfy customers needs. I’ll 100% continue coming back just because of this experience 🙌👍. Thank you Gabby.

Culture Kings からの回答
Gabby helped me update my shipping…
Gabby helped me update my shipping address with ease!

Culture Kings からの回答
Gabby was wonderful you’re the best and…
Gabby was wonderful you’re the best and the quick response customer service was amazing thanks a bunch

Culture Kings からの回答
Order Address Change
I accidentally loaded my old address from my Apple wallet onto my order. Alphonsine was able to change the order with the correct Ship To right away.

Culture Kings からの回答
I put my address wrong and it was…
I put my address wrong and it was sorted right away with the hel of tha staff named Drisana. Thank you so much…Awesome work

Culture Kings からの回答
Gabby took care of my request quickly…
Gabby took care of my request quickly and professionally

Culture Kings からの回答

Culture Kings からの回答
Many thanks to Gabby👏🏻👏🏻
I just wanted to say thank you to Gabby for handling my order. I had ordered in the wrong size and luckily enough gabby had grabbed my order before it got shipped😝😝 thanks again gabby! Look forward to giving these trackies to my partner❤️

Culture Kings からの回答
Gabby was really helpful
Gabby was really quick providing a response and fixing an issue with my order. I truly appreciate her support. This is my first time ordering through this site and hope to continue in hopes I like the product as much as I like Gabby=)

Culture Kings からの回答
Unreal
Unreal! I noticed I ordered the wrong shirt. And send a message and Gabby was able to stop the order before it got shipped, get the shirt changed to the one I was meant to order and get it sent out to me in minimal time

Culture Kings からの回答
Thank you Gabby and Drisana!
Gabby and Drisana were really helpful in my order cancellation, manage to resolve the issue within 5 minutes of me submitting my inquiry online and reaching out directly.

Culture Kings からの回答
Gabby the best
Very quick response and made my life easier, and gabby understood my email and my inquiry. Gabby was very helpful. Give her a raise.

Culture Kings からの回答
Great customer service
I had an issue with my order (my fault) and the team at culture kings didn’t make a fuss of it. Gabby especially helped sort my order before it was shipped and was so nice about it all. Made the whole experience super simple.

Culture Kings からの回答
I had such a great experience!
I had such a great experience with Culture Kings, thanks to Gabby! There was an issue with the size on my order, and unfortunately, it had already shipped before it could be corrected. Gabby immediately assured me that they would cover the return shipping and send me the correct size at no additional cost.
Beyond resolving the issue, Gabby was incredibly pleasant, helpful, and genuinely made me feel like a valued customer. This is exactly what great customer service should look like. Gabby is an amazing representation of Culture Kings, and I hope her leadership knows what an asset she is to the company.
Thank you, Gabby, for making what could have been a frustrating situation completely stress-free. Because of this experience, I will absolutely be a returning Culture Kings customer!

Culture Kings からの回答
Gabby helped me correct the shipping…
Gabby helped me correct the shipping address bloody legend!!

Culture Kings からの回答
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