I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... もっと見る
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I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... もっと見る
I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby prompt... もっと見る
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Saying Drisana’s customer service was amazing is an understatement! She did everything possible to ensure i am able to receive my package within a timeframe that was promised & even with unforeseen ci... もっと見る
企業が回答しました
企業情報
当該企業による記述
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
連絡先
PO BOX 260, 4108, Archerfield BC, オーストラリア
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
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ネガティブなレビューの 16%に回答しています
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I had an issue with an order and had a…
I had an issue with an order and had a speedy response from Gabby who sorted me out straight away. Great customer service which is rare these days. Thank you

Culture Kings からの回答
Gabby was fantastic
Gabby was fantastic! The service was incredibly fast, and she really made the whole experience a breeze. I was in and out in no time thanks to her efficiency. Definitely a great experience all around. Shout out to gabby

Culture Kings からの回答
Gabby was great to help me change my…
Gabby was great to help me change my size that I fat finger typed wrong. Thank goodness ness I won’t fit an xs haha

Culture Kings からの回答
Customer Service
Gabby made my experience really nice and easy! After I sent in my inquiry, she was quick to help get my address changed and made the whole process smooth and stress-free. I really appreciate her helpfulness and great customer service. Thank you, Gabby!

Culture Kings からの回答
Alphonsine Helped me with my problem…
Alphonsine Helped me with my problem and came up with a solution in a timely manner . Thank you

Culture Kings からの回答
Ailean fixed my purchase error really…
Ailean fixed my purchase error really quickly without having to ask me a million questions. What I thought would be really hard to render. Can't express enough how thankful and happy I am with Aileen's assistance

Culture Kings からの回答
Marleyah was very helpful and responded…
Marleyah was very helpful and responded quickly. They really helped me out!

Culture Kings からの回答
Exceptional Customer Service
Gaby was great, she addressed my concerns promptly. Customer service was exceptional!!!

Culture Kings からの回答
Alphonsine was SUPER quick with her…
Alphonsine was SUPER quick with her response and help and I appreciate it more than you could know! Thank you so much!!

Culture Kings からの回答
Recieved faulty snapback hats but Gabby…
Recieved faulty snapback hats but Gabby was very accommodating and helped me with everything to make sure i was happy with outcome. She was awesome!!

Culture Kings からの回答
Customer service
Made a mistake when ordering online so I rang up the help desk. Alphonsine helped me fixed my order. She was super quick! Lovely customer service!! 10/10 no fuss and stress free

Culture Kings からの回答
Gabby was awesome to resolve my address…
Gabby was awesome to resolve my address details it was such an easy process. Fantastic communication and positive. I wouldn’t hesitate to contact and communicate with Gabby again or anyone else.
Thank you have a great day
Regards
Essac

Culture Kings からの回答
Fast response when it comes to customer…
Fast response when it comes to customer service placed an order had the wrong address Gabby helped me and was able to get it situated. Really appreciate the quick turnaround love your products 💕

Culture Kings からの回答
I ordered my daughter the wrong size in…
I ordered my daughter the wrong size in a jumper and emailed for a change before it was shipped out! Gabby replied to me and said she would do her best to get it sorted for me and explained it can be difficult to do! But she done it for me and pulled it through she was so lovely 🥰

Culture Kings からの回答
Gabby was super understanding and…
Gabby was super understanding and helped my issue super fast.

Culture Kings からの回答
Had an issue with an accidental double…
Had an issue with an accidental double order and Gabby was right onto it cancelling the second order and putting through a refund… saved me the headache of being a silly goose

Culture Kings からの回答
Great response from culture kings team
Great response from culture kings team, happy with the outcome. Prompt fix up

Culture Kings からの回答
Easy change on phone
Was way easier doing the change to order over the phone and had a awesome customer service lady alphonsine that changed it all over in a matter of minutes. I had been on website trying to do on line was half hour and got no were. Should gave just rang in the first place.

Culture Kings からの回答
Customer Service far exceed anything Ive seen
Paid with apple pay. For some reason it automatically paid and confirmed for me without me checking the information and it sent the purchase to my old address!
I submitted a form thru email thinking it would take a couple days and might be too late but Gabby at the your team within 5 minutes caught it and changed it for me! I couldnt be more surprised and grateful for the quick response. Now I dont have to deal with my old terrible landlord or worry about it getting stolen! Thanks so much for gabby and her quick work that I felt really comfortable buying from you guys again knowing your customer service is very streamlined and fast! Thanks again!

Culture Kings からの回答
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