Danton Fireplaces and Stoves レビュー 

57
•
TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

Had a cold air plug issue with my new stove. I received an immediate response to my email with a phone call explaining what was happening and how to resolve it. This was followed up with a comprehensi... もっと見る

5つ星のうち5の評価

Dan (from the Beverley store) was particularly helpful when I was choosing an electric fire and fireplace. He patiently answered my many questions. Installation completed by Mike, Andy and Jack, witho... もっと見る

企業が回答しました

5つ星のうち5の評価

We were quoted a fair price for what turned out to be a difficult job. Removing the existing fireplace without damaging it, installing the burner and then putting the original fireplace back. The fitt... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent service from Danton's Fireplaces & Stoves! They have a good range of well presented products so that you can get an idea of what would suit your tastes and home. The staff are approachabl... もっと見る

企業情報

  1. 暖炉専門店
  2. ・
  3. 薪ストーブ専門店

当該企業による記述

We sell a large selection of Fireplaces, Fires and Stoves in Gas, Electric and Solid Fuel/Wood. We have three large showrooms in Beverley, Scunthorpe and Humberston and cover most of Lincolnshire and Yorkshire. We can arrange installation with one of our trusted partners who are qualified, registered and experianced to compliment the quality Fireplaces, Fires and Stoves that we sell


連絡先

4.7

優良

TrustScore 5段階評価の4.5

57件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.7

すべてのレビュー

(57)

過去12か月のレビュー数: 20件

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5つ星のうち1の評価

Finally coming too fit parts too the…

Finally coming too fit parts too the broken fire that they fitted a year ago because they want the £100 pound for a years service rip offs and idiots

2024年11月15日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Hi Paul
I am so sorry to hear you have had such a bad experince, this is not how we do things here and I want to know whats gone wrong so it can be put right. I noticed you left a review for us before a few months ago and we replied stating we couldnt find any customers that matched with your name and that we really wanted you to contact us regarding this as we wanted to rectify the situation. Unfortunately, you never got in touch and without knowing who you were we couldnt help. Again, I have searched your name in our system and can't find it anywhere. If you can reach out to us we can find you and see if theres anything we can do to resolve the issues you've had.
Many Thanks,
Cameron

5つ星のうち5の評価

Clean and sweep

The young man who came to sweep and clean my log burning was great very efficient and clean thank you he also gave me peace of mind that I was doing things right so Thank you So very much 👍👍

2025年8月27日
自発的なレビュー
5つ星のうち5の評価

Good price for a good job

We were quoted a fair price for what turned out to be a difficult job. Removing the existing fireplace without damaging it, installing the burner and then putting the original fireplace back. The fitters were excellent and the team in the office communicated well and did their best to keep costs down. Thank you for doing such a good job, Cameron, Dan, Tony and Steve x

2025年7月14日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Thank you for the review, it will be passed on to those mention. Thanks again :)

5つ星のうち5の評価

Professional and a breath of fresh air experience

I needed replacement glass for my old (more than 10 years) multi-fuel fireplace. I initially went online and the glass was totally incorrect - money wasted. I went somewhere else local (before I found Danton) and after 3 weeks, still heard nothing. I got recommended to speak with Danton Fireplaces and Stoves and wish I had known sooner. They sent off my pictures with the measurements and within days I had my new glass.... it was too narrow (not Danton's fault) and literally within THREE days of letting them know the manufacturer sent them the COREECT glass.

I found the whole experience a breath of fresh air. The guys were brilliant, professional, and determined to make my purchase stress free. They did! I cannot thank them enough.

2025年6月5日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Thank you for the lovely review. Spares can be a minefield but with our years of experience we can make the process simple, even arrange to fit the part and service the appliance if needed. I’m glad we were able to help 🫶

5つ星のうち5の評価

Excellent customer service from the…

Excellent customer service from the Dantons team. Thank you. Pleasure to deal with you.

2025年4月25日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Thanks for the positive review. Im sure your gas fire will give you plenty of years service :)

5つ星のうち5の評価

Excellent service and quality product

I first met Ady who was so helpful and Dan managed to source the fireplace I was looking for at such a reasonable price. Excellent customer service from the team and I highly recommend them!

2025年4月11日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Thanks for the reveiw, looking forward to seeing the finished result :)

5つ星のうち5の評価

Excellent service and design advice …

We met Cameron who was really helpful helped us with design choices. Really good service so far, so we bought the fireplace even though we actually haven’t quite bought the house yet. Would highly recommend this company.

2025年3月18日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Thank you for the review. I will pass your comments on to Cameron who will be delighted. Wishing you all the best in your new house

5つ星のうち5の評価

Excellent Service

Being on my own I need as much help as I can get and as soon as I walked through the door Wendy greeted me. We discussed my needs and she left me to look at the displays, which was nice as I didn't feel rushed. Wendy answered any queries I had.
Andy then came to the house to check where the fire was going. He was a lovely chap and we went through the details.
Unfortunately the day before my fire was to be fitted it arrived at the store broken. Instead it was fitted the following week. My carpets were being fitted on the Monday and they had a problem getting me in the diary. However no fuss was made by Jamie and he said no matter what it would be fitted before the Monday.
Milado arrived to fit the fire and I couldn't fault his work. My room was newly decorated and there wasn't a mark anywhere when he left, despite mixing cement. The fire looks amazing and milado wiped everything down. There wasn't a finger mark left anywhere. He was lovely to talk to and we chatted about all sorts.
Excellent service from start to finish, and I can really recommend them. The firm is only as good as the people working there, and everyone was helpful, friendly and put me at ease.

2025年3月7日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Hi sue. Thank you for your review. Your comments are lovely and will be passed on directly to the team at Humberston

5つ星のうち5の評価

Excellent service

Thank you Danton Fireplaces for the wonderful service we have just received from Dan and Tony our fiiter. We love our new log burner. Have no hesitation in recommending yourselves. Thank you once again.

2025年2月27日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Thank you for your review we are so happy that you are happy. Don’t forget we sell logs, kindling and firelights. If you need any accessories, baskets etc we will give you 20% off these

5つ星のうち5の評価

Amazing customer service

Amazing customer service, very helpful and informative. No pressure to make decisions there and then, will definitely be back! Also made my daughter really happy when they gave her a dog.

2025年2月22日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Thanks for the review and look forward to seeing you again......look after the dog :)

5つ星のうち1の評価

They took over a week too fit the fire…

They took over a week too fit the fire kept giving excuses too why they could not fit it than finally fitted the fire but broke the back of it and said a replacement part should come in the post and they will come and replace it still waiting 3 months later I advise anyone do not deal with this company absolute idiots

2024年10月11日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Hi Paul. I am really sorry to hear of experience, it certainly isn’t how we do things and I would like to look into it and put things right for you. I have sent you a request for more information but you havent replied. I have checked our system for your details but we arent showing any records for a customer with your surname. Please contact us directly so we can assist you further

5つ星のうち5の評価

From start to finish Danton’s we’re…

From start to finish Danton’s we’re superb it’s a big investment for anyone the end result is nothing short of the amazing the fitter ( should be artisan) Milado was superb the wood burner looks like it’s always been here!

2024年12月17日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Thank you for your review, we are delighted you are happy and will pass your comments on to the team at Humberston and Milado the fitter :)

5つ星のうち5の評価

The staff are more than helpful.

The staff are all friendly, professional and so helpful.I had broken my arm so unable to visit the showroom after the fitters assessment had found the fire I originally selected wouldn't fit .Wendy emailed pictures of other fires she had sourced and after much seeking the team found a fire that fits.The fitter was superb and
after some adjustments fitted it.There perseverance ensured I have a fire for winter. Thank you all.

2024年12月11日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Thank you for the review. I am glad that we found a solution for you

5つ星のうち5の評価

Thank you for a pleasurable experience…

Thank you for a pleasurable experience from beginning to completion. Dan was very friendly and knowledgeable about the products he was selling. Fitting by Craig the gas engineer was very good . He arrived on time and did a great job. Really great to deal will a reliable company.

2024年12月7日
自発的なレビュー
5つ星のうち5の評価

Dealt with Dan in Beverly who was…

Dealt with Dan in Beverly who was brilliant. Extremely helpful and knowledgeable allowing us the walk around and to see all options. Has even arranged for a mantle to be bought over from another store so we can decide. Highly recommend.

2024年11月14日
自発的なレビュー
5つ星のうち5の評価

The staff were excellent

The staff were excellent. Very informative, friendly and personable. There was no pushing or feeling of pressure. We were given plenty of time to view before we discuss products and again given space and time to make our decisions. The guys are a vault of information for such as us who knew only what we wanted but not what was needed. A really pleasurable experience from start to finish.

2024年10月21日
自発的なレビュー
5つ星のうち5の評価

Superb service

Superb service. Extremely knowledgable staff who explained everything very thoroughly. Great showroom, lots of choice. Dan made buying our stove a lovely and fun experience. We will return to Dantons should we be in need of a fire/stove again. Fully recommended.

2024年10月10日
自発的なレビュー
Danton Fireplaces and Stoves ロゴ

Danton Fireplaces and Stoves からの回答

Thank you for your review :)

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