Darby Pritchards レビュー 266

Darby Pritchards からの回答

2026年4月19日

Hi Paul,

Thank you for your review.

To clarify, we clearly state on all applicable products that a percentage of each sale is donated to Alzheimer’s Society. This amount can vary depending on costs, but is typically around 10%.

We are an online-only business based in the West Midlands and do not operate from a public-facing premises. As such, we do not publish our residential address for privacy and security reasons.

Regarding the company structure, Darby Pritchards operated as a limited company until 2024. Following changes in directors, the business was restructured and now operates as a partnership. The business itself has been trading since 2019 and remains fully VAT registered.

We would also note that we cannot find any record of a purchase associated with your review. If you have a genuine enquiry, please contact us directly and we will be happy to assist.

Darby Pritchards からの回答

2026年4月9日

Hi Suzanne,

We’re really sorry to hear that our responses have come across this way — that’s certainly not how we want to be perceived.

We always aim to respond to customers in a helpful and respectful manner, but we appreciate your feedback and will take this on board to ensure we communicate more clearly and professionally going forward.

Kind regards,
Darby Pritchards

Darby Pritchards からの回答

2026年4月9日

Hi Andrew,

Thank you so much for your kind review — we really appreciate your support.

We’re so glad you’re happy with the jewellery and our customer service.

Kind regards,
Darby Pritchards

Darby Pritchards からの回答

2026年4月9日

Hi Augustina,

We’re really sorry to hear you were disappointed and that the item didn’t meet your expectations.

We take product presentation seriously, so we appreciate your feedback and will review this to ensure our images reflect the items as clearly as possible.

Kind regards,
Darby Pritchards

Darby Pritchards からの回答

2026年4月9日

Thank you for the lovely feedback

Darby Pritchards からの回答

2025年12月23日

Hi Karen,

We’re genuinely sorry to hear about your experience and understand how upsetting it must have been to lose the pin, especially given the meaning behind it.

As explained at the time, we do need a photo of the item to investigate any fault with the clasp, as this allows us to assess what may have gone wrong and put things right where appropriate. Unfortunately, without the item itself we’re unable to verify the issue or offer a replacement, as the pin was no longer in your possession.

We take quality seriously and many thousands of customers wear our pins daily without issue, but like all jewellery items, they can be affected by movement, clothing, or accidental knocks.

We’re sorry we couldn’t help further in this case and appreciate you taking the time to share your feedback.

Kind regards,
Andrew
Customer Support

Darby Pritchards からの回答

2025年8月2日

We appreciate your feedback, but we must clarify that our policy clearly states that returns or exchanges are not accepted after 30 days of purchase. As you contacted us after this timeframe, we couldn't accommodate your request for a replacement or refund.

We understand the sentimental value of our Forget Me Not bangles, but our policy is in place to ensure fairness for all customers. We're sorry you're unhappy with the outcome, but we hope you can understand our position.

Best regards,
Darby Pritchards Team"

Darby Pritchards からの回答

2025年6月26日 に更新

Thank you Chris I really appreciate it.

Darby Pritchards からの回答

2025年6月25日

Actually the fault lay solely at your wifes feet. here is actually what happened. His wife bought a bangle from us and provided the address at the time of order. We posted it to the address in question and we demonstrated proof it was delivered. She then said it was the wrong address and tried to blame us for putting the wrong address even though we only sent it to what she gave to us. She then gave us the correct address and we posted the item as a goodwill gesture again. She claims to have never have received the resent item and after a bit of back and forth and us proving that she provided wrong address initially and showing her proof of delivery, we decided that we couldn't be bothered with the drama so just refunded her for an easy life. I am now appalled to see they have come on here and bad mouthed us with unfactual information. I suggest you remove this review immediately or I will be reporting you and taking it further.

Darby Pritchards からの回答

2025年6月7日

Thank you for this lovely feedback. God bless x

https://www.darbypritchards.com/

Darby Pritchards からの回答

2025年6月7日

Thank you for this lovely feedback. God bless x

https://www.darbypritchards.com/

Darby Pritchards からの回答

2025年5月9日

Thank you for this lovely feedback. God bless x

https://www.darbypritchards.com/

Darby Pritchards からの回答

2025年5月9日

Thank you for this lovely feedback. God bless x

https://www.darbypritchards.com/

Darby Pritchards からの回答

2025年4月29日

You are more than welcome to return it for a refund if unhappy. There are multiple pictures of the item showing exactly what it was you are buying. We have sold thousands with no complaints whatsoever. However, you are entitled to your opinion and we shall leave it at that.

Darby Pritchards からの回答

2025年4月29日

Thank you for this lovely feedback. God bless x

https://www.darbypritchards.com/

Darby Pritchards からの回答

2025年4月11日

How dare you come on here and spread disinformation. Here is what actually happened. This person bought a ring off us on 3rd March whilst being fully aware that any issues regarding her purchase would need to be raised within 30 days of purchase. She came to us on 11th April and sent us a rude and abrupt message saying the ring had snapped and she wants to be refunded to her paypal account. There was no attempt to let us try to deal with it, just a demand of a refund. I politely replied that it is now outside of our 30 day policy and that as a result we couldn't do anything for her. She then threatened me with Paypal and called me 'appalling'. I explained my case very clearly and concisely and made it clear to her that you could have the most expensive piece of jewellery in the world and it can break if you pull it apart or damage it. if the item was faulty or 'poor quality' as this customer infers here, then why didn't she share these views with us at the beginning of March when she received it. I think its down to the fact that they are not poor quality at all and that this lady is merely trying to exact some sort of petty revenge because I didn't bend to her demands. You see, customer service is appalling when you don't get your own way. Had I replied and said to this lady, 'of course you can have a refund', then we wouldn't be having this conversation now.

Paypal also agree with us as they didn't even notify me that an issue was raised. They simply didnt give her the time of day and closed the case in our favour. This says all you need to know about this case.

The facts are that this product was good quality for the price she paid (£4.19 plus free delivery!!!) and the fact she waited 6 weeks to let us know anything is testament to that. I can only presume this lady has damaged the ring accidently herself and trying to blame us for it. I am glad Paypal saw common sense and could see through it all.

Darby Pritchards からの回答

2025年4月12日

Thank you for this lovely feedback. God bless x

https://www.darbypritchards.com/

Darby Pritchards からの回答

2025年4月5日

We have 100's of reviews on here saying how lovely this bracelet is. People understand that they are only spending £6.75 on it which includes us posting it to you. The item is good quality and there are lots of 5 star reviews on here testament to that fact.

In regards to your return. Even though your initial email was very much the same tone as this spiteful and nasty review, I replied courteously to you to let you know the returns procedure. You then hounded our inbox asking why you hadn't received a refund. When I said to you we haven't received it back and asked you for a tracking number, you very rudely told me you didn't send it tracked and you sent it only 1st class. I advised again that we haven't received it and that if you had proof of postage, you could go to Royal Mail and they would refund you up to £20. As this bangle was only £6.75 there was no issue with that and they would have done so.

I put it to you that you never returned this bangle at all and if you did, you should have taken the necessary and proper steps to ensure it was received back with us properly.

I feel your spiteful 1 star review says so much more about you and the type of person you are then it does about us.

The fact is simple, if you aren't happy with a product, return it within 14 days and we will refund it. You have done none of this and so therefore we cannot refund.

Darby Pritchards からの回答

2025年4月5日

This is the first contact we have had with Sarah. Had she have come to us with the issue we would have resolved it for her and either sent her a new one once she had sent us an image of the issue or asked her to send back and we would happily refund. Leaving 1 star reviews without first speaking to us is really hurtful to us as a small business trying our best to make a living.

The option is still open to you Sarah should you want us to resolve this for you. All we ask anyone to do before leaving 1 star reviews is come and speak to us first