I made a very detailed complaint about my visit on 18 May 2026 to David Clulow in John Lewis store in Oxford Street which was published on the Trust Pilot site. I have yet to have a response on th... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I visited David Clulow in Covent Garden London on 25/05/26. I was only passing but the range and styles of glasses on display was excellent. Mason (optical advisor) was very friendly, approachabl... もっと見る
David Clulow opticians in John Lewis Leeds are a first rate opticians. My husband and I both have complex lenses and our glasses are always excellent. We have been customers for a few years and alth... もっと見る
企業が回答しました
Katio and Abby gave me a professional, personal and pleasant experience when I went for my regular eye test. They walked me through the various options available to me in respect of new spectacles and... もっと見る
企業が回答しました
企業情報
当該企業による記述
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
連絡先
4.3
優良
534件のレビュー
ネガティブなレビューの 64％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First time using the Bluewater branch…
First time using the Bluewater branch of David Clulow (have used a different branch previously) and was very happy with the service provided. Easy to book an eye test which was efficient, thorough and everything well explained. The assistant took time to help select new frames including putting together a selection to try while I completed the eye test. Awaiting collection of new glasses but so far the experience has been positive.
2025年10月10日
自発的なレビュー
David Clulow Opticians UK からの回答
Dear Mark, Thank you so much for sharing your experience. We’re delighted to hear that your first visit to our Bluewater store was such a positive one. It’s great to know you found the booking process easy and your eye test thorough and well explained. We’re also pleased our team took the time to help you choose new frames that suit you perfectly.
Once you have collected your new glasses, please remember you’re always welcome to pop in anytime for a complimentary clean and adjustment — we’ll be more than happy to keep them fitting and feeling just right.
Warm regards,
Customer Care Team
Following a worrying change in vision…
Following a worrying change in vision you fitted me in quickly for an eye health check - you were very professional and thorough which was incredibly reassuring. Truly excellent service.
2025年10月10日
自発的なレビュー
David Clulow Opticians UK からの回答
Thank you so much for your kind words and for taking the time to leave a review. We're really pleased to hear that our team was able to see you quickly and provide the reassurance and care you needed during what must have been a concerning time.
It would be great to know which store you visited so we can pass along your praise directly to the team – they’ll be thrilled to hear your feedback
Kind Regards
Customer Care Team
Always receive a warm welcome in the…
Always receive a warm welcome in the Bluewater branch. The staff always appear to be happy and knowledgeable any problems that could be are explained in detail with solutions if needed.
The Optometrists are very friendly and
proffesional.
2025年10月10日
自発的なレビュー
David Clulow Opticians UK からの回答
Thank you for taking the time to share your experience at our Bluewater branch!
It’s fantastic to hear that you consistently receive a warm welcome and feel supported by a team that’s both knowledgeable and approachable. We're especially pleased that our optometrists’ professionalism and friendly manner stood out to you.
Your feedback means a great deal to us, and we’ll make sure it reaches the team at Bluewater – they’ll be thrilled to hear it.
David Clulow Opticians UK からの回答
Dear Ruidong,
Thank you for your feedback. we appreciate the feedback and look forward to seeing you again.
Kind Regards
Customer Care team
David Clulow Opticians UK からの回答
Dear Simon. Thank you for taking the time to share your feedback. We’re very pleased to hear that you found our service to be quick, efficient, and friendly. Providing a high standard of service is our top priority, and your kind words are greatly appreciated. We look forward to assisting you again in the future.
Kind regards
Customer Care Team
Cheltenham branch-had my annual eye…
Cheltenham branch-had my annual eye test and took the opportunity to scan all new glasses. The team was very professional and outstanding in all aspects.
2025年10月9日
自発的なレビュー
David Clulow Opticians UK からの回答
Dear Chris,
Thank you for sharing your positive experience at our Cheltenham branch. We’re delighted to hear that your annual eye test went smoothly and that our team provided professional and outstanding service throughout your visit. Your feedback means a great deal to us, and we truly appreciate your trust in our care. We look forward to welcoming you again soon.
Kind regards
Customer Care Team
David Clulow Opticians UK からの回答
Dear Holss,
Thank you for leaving us a trustpilot review. We appreciate your feedback.
Kind Regards
Customer Care Team
Marlow eyes
My annual test for my Contacts and Glasses was undertaken by a highly qualified member of staff at my Marlow branch and I was extremely impressed with her professionalism in conducting and explaining all aspects of my visit
2025年10月7日
自発的なレビュー
David Clulow Opticians UK からの回答
Hi Malcolm, Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear that you were impressed with the professionalism and care you received during your visit to our Marlow branch. Our team takes great pride in ensuring every patient feels fully informed and comfortable throughout their eye test, so it’s wonderful to know this was reflected in your experience. We truly appreciate your support and look forward to welcoming you back for your next visit.
Warm regards,
Customer Care Team
This is for Kings Road London Branch.
This is for Kings Road London Branch.
The service I have received from this branch has been exceptional. The staff have always gone the extra mile to help, especially Mr Katia the manager. I have been a client of theirs for many years and stay with them as they treat clients with respect and are thorough in their method of knowing your exact needs and then advising accordingly. Good old fashioned service, the business is a rare gem in Chelsea.
2025年10月4日
自発的なレビュー
David Clulow Opticians UK からの回答
Thank you so much for your wonderful review and for being a loyal client over the years. We’re delighted to hear that you’ve consistently received exceptional service from our King’s Road team. Mr Katio and the rest of the staff take great pride in providing personalised, attentive care, and it’s fantastic to know their efforts have made such a positive impression. Your kind words about our “good old-fashioned service” truly mean a lot — we’re proud to be part of the Chelsea community and look forward to welcoming you again soon.
Warm regards,
Customer Care Team
Everyone was so friendly professional…
Everyone was so friendly professional and very helpful
Couldn’t recommend highly enough
2025年10月9日
自発的なレビュー
David Clulow Opticians UK からの回答
Dear Christine, Thank you so much for your lovely review! We’re delighted to hear you found our team friendly, professional, and helpful. Your kind words and recommendation mean the world to us — we’re so glad you had a great experience and look forward to seeing you again soon!
Kind regards
Customer Care Team
Muy buena atención
Muy buena atención. Entramos a qué nos repararan las gafas de mi hija y tardaron muy poco. Muy amables
2025年10月9日
自発的なレビュー
David Clulow Opticians UK からの回答
¡Muchas gracias por tu comentario! Nos alegra mucho saber que quedaste satisfecho con el servicio y con la rapidez con la que se solucionó todo. Esperamos verte de nuevo siempre que nos necesites.
Amazing service and super helpful
Amazing service and super helpful! Jem found a solution to fix my glasses nose pads, when no one else was able to help. The team in this store is super friendly and willing to help and find solutions! Thank you so much!
2025年10月8日
自発的なレビュー
David Clulow Opticians UK からの回答
Dear Isabelle,
Thank you so much for your wonderful review! We're thrilled to hear that Jem was able to find a solution for your glasses and that our team made you feel welcomed and supported. We truly appreciate your kind words and look forward to helping you again anytime you need us.
Kind regards
Customer Care Team
David Clulow Opticians UK からの回答
Thank you for your kind feedback. We’re so pleased to hear that you’re happy with your repairs and that your spectacles feel as good as new. It was our pleasure to assist you, and we hope to see you again soon.
Kind Regards
Customer Care Team
Be Careful About Direct Debits
I have been chasing for days now to get clarity on direct debit. I keep being told I will be "called by the store" but no calls happen.
They are very confident in recommending their interest free offers. Just dreadful at managing them it appears!
2025年10月8日
自発的なレビュー
David Clulow Opticians UK からの回答
Hi KJG,
We’re really sorry to hear about the trouble you’re having with your Direct Debit — that’s definitely not the experience we want for our customers. We completely understand how frustrating it must be to be promised a call and not receive one.
Please know that we take this feedback seriously. I will personally look into what went wrong so we can make sure it doesn’t happen again. If you could share your details with us via the 'Request information' which you will have 3 days before it expires on trustpilot. I will ensure someone from the store contacts you as soon as possible to resolve this.
Thank you for bringing this to our attention, and once again, I do apologise for any inconvenience this may have caused.
Kind Regards
Customer Support Team
Excellent service
The team were lovely, very understanding of the back and forth which I had experienced elsewhere. Prescription was exchanged and eye test was redone to ensure I was fully satisfied. Thank you again for all the care and effort.
2025年10月7日
自発的なレビュー
David Clulow Opticians UK からの回答
Dear Ana P,
Thank you so much for your kind words! We’re delighted to hear that you felt well looked after and that our team could provide the care and attention you deserved. It’s important to us that every patient leaves feeling confident and satisfied with their vision care. We truly appreciate your feedback and look forward to seeing you again in the future!
Kind Regards
Customer Care Team
David Clulow Opticians UK からの回答
Dear Rich,
Thank you for your lovely feedback! We’re so pleased to hear you’ve had another great experience at our Bluewater store. Our team really appreciates your continued support and looks forward to welcoming you back again soon!
Kind regards
Customer Care Team
Walked into Ealing Broadway branch to…
Walked into Ealing Broadway branch to ask about the contact lens service and was greeted with such horrific arrogant rudeness from the two ladies behind the counter. The shop was totally empty, and I simply wanted to discuss their service. They acted as if they were above me, projected coldness and pure arrogance. I spoke to them for close to 5 minutes before leaving.
Why this would be their reaction I have no idea. It was 945am on a Saturday, not another soul was in the shop. Having now read a string of alarming reviews on this site, it seems the company has an endemic problem with rudeness and unprofessionalism.
Needless to say, I won't ever pay them a penny for anything. But potential customers be warned that the vibe conveyed by the negative reviews here was validated by a simple 5 minutes enquiry in one of their stores on a slow day.
2025年10月4日
自発的なレビュー
David Clulow Opticians UK からの回答
Dear Samir,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience at our Ealing Broadway branch — this is not the level of service we strive to deliver, and we completely understand your disappointment.
We value every customer who visits us, whether it’s for an enquiry or an appointment, and it’s concerning to hear that you did not feel welcomed. To help us investigate this further and address your concerns appropriately, please complete the information requested via the private link sent to you. The link will remain active for three days before it expires, but we can resend it if needed.
Thank you again for bringing this to our attention.
Kind regards,
Customer Care Team
Sarah extremely helpful very…
Sarah extremely helpful very professional would not go anywhere else thanks
2025年10月6日
自発的なレビュー
David Clulow Opticians UK からの回答
Dear Cliff,
Thank you so much for your kind words! We’re delighted to hear that Sarah provided such helpful and professional service. We’ll be sure to share your lovely feedback with her — it will mean a lot. We really appreciate your loyalty and look forward to seeing you again soon!
Kind regards
Customer Care Team
It was a great experience again with…
It was a great experience again with David Clulow Victoria branch. Clinton was very helpful and reassuring. Bought my 2nd pair of specs today. I highly recommend this branch.
2025年10月6日
自発的なレビュー
David Clulow Opticians UK からの回答
Thank you for your wonderful feedback! We’re so pleased to hear you had another great experience at our Victoria branch. It’s fantastic that Clinton was able to make your visit so helpful and reassuring. We truly appreciate your recommendation and your continued trust in us — enjoy your new specs! (Always remember we offer a free clean and adjustment any time for your glasses)
Kind Regards
Customer Care Team
first time using Davd Clulow
This was my first time using David Cludlows , I just had to come straight on to trust pilot and tell people that my experience has to be one of the best I’ve had at an opticians.Their choice of Frames is extensive with a price range for to suite all.
But the reason I had to write this review is the staff everyone was so professional and polite
So a big thank you to Androulla , Ramona, Waheeda for all your help.
2025年10月2日
自発的なレビュー
David Clulow Opticians UK からの回答
Dear Gary,
Thank you so much for your wonderful review. We’re delighted to hear that your first experience with David Clulow was such a positive one. It’s fantastic to know you were pleased with our frame selection and the service provided by Androulla, Ramona, and Waheeda — we’ll be sure to pass along your kind words to them.
We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Please don’t hesitate to visit the store anytime for a complimentary clean and adjustment.
Kind regards,
Customer Care Team
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