I made a very detailed complaint about my visit on 18 May 2026 to David Clulow in John Lewis store in Oxford Street which was published on the Trust Pilot site. I have yet to have a response on th... ãã£ãšèŠã
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I visited David Clulow in Covent Garden London on 25/05/26. I was only passing but the range and styles of glasses on display was excellent. Mason (optical advisor) was very friendly, approachabl... ãã£ãšèŠã
David Clulow opticians in John Lewis Leeds are a first rate opticians. My husband and I both have complex lenses and our glasses are always excellent. We have been customers for a few years and alth... ãã£ãšèŠã
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Katio and Abby gave me a professional, personal and pleasant experience when I went for my regular eye test. They walked me through the various options available to me in respect of new spectacles and... ãã£ãšèŠã
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At David Clulow Opticians, we pride ourselves on delivering more than just eye care â we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust â Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology â We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames â From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service â Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality â Whether itâs glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
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Loughton branch
Iâve been visiting the Loughton branch for years, and Androulla and her team are fantastic. Theyâre knowledgeable, friendly, and genuinely care about helping you find glasses that suit you perfectly.
The team always takes the time to explain the technical details about lenses and the different payment options, whether you prefer to pay outright or by monthly direct debit.
Our Australian Labradoodle, Ted, also enjoys his visits! He loves meeting the team.
2025幎11æ1æ¥
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David Clulow Opticians UK ããã®åç
Thank you for taking the time to share your experience with our Loughton branch. Weâre delighted to hear that Androulla and her team have consistently provided you with a high standard of care over the years. Their commitment to ensuring every customer finds the right frames and fully understands their lens and payment options is something we take great pride in.
Itâs also lovely to know that Ted enjoys his visits â our team always looks forward to seeing him! Hope they didnt give him to many Treats! ðŸ
We truly appreciate your continued loyalty and look forward to welcoming you both again soon.
Kind regards,
Customer Care Team
Perfect
All staff are knowledgeable, welcoming and polite.
Clean store and latest equipment
2025幎10æ30æ¥
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David Clulow Opticians UK ããã®åç
Thank you for your kind feedback. Weâre so pleased to hear that you found our team to be knowledgeable, welcoming, and polite. Itâs also great to know you appreciated the cleanliness of our store and the use of our latest equipment.
We truly value your comments and look forward to welcoming you back again soon.
Kind regards,
Customer Care Team
Super experience
Wonderful friendly staff as always and did a very effective eye test for our 10 year old son
2025幎11æ1æ¥
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David Clulow Opticians UK ããã®åç
Dear Adrian,
Thank you for your lovely feedback. Weâre delighted to hear that our team provided a friendly and welcoming experience, and that your sonâs eye test went so smoothly. Ensuring children feel comfortable and confident during their appointments is very important to us, and itâs wonderful to know this came through in your visit.
We truly appreciate your kind words and look forward to seeing you and your family again soon.
Kind regards,
Customer Care Team
The best branch
The best branch, staff and speedy service. Thanks for making sure I can see my next trip!! So much fun also xx
2025幎10æ27æ¥
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David Clulow Opticians UK ããã®åç
Dear Tracy,
Thank you for your wonderful review. Weâre so pleased to hear that you had such a positive experience with our team and that everything was handled quickly and efficiently. Itâs great to know we could help get you ready for your next trip â and that you enjoyed your visit too!
We truly appreciate your kind words and look forward to welcoming you back again soon.
Kind regards
Customer Care Team
A massive thank you to Priya at DavidâŠ
A massive thank you to Priya at David Clulow Opticians in Bromley.
I needed some guidance on choosing frames and varifocal lenses, and she provided plenty of great options which we narrowed down to two. I had lots of questions, and she answered them all confidently and clearly.
I really value great customer service, and Priya absolutely delivered. Sheâs professional, knowledgeable, and a real asset to the Bromley branch. Well done! ð
2025幎10æ25æ¥
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David Clulow Opticians UK ããã®åç
Dear Paul,
Thank you so much for your fantastic review! ð
Weâre delighted to hear that Priya provided such helpful and knowledgeable support during your visit to our Bromley branch. Choosing the right frames and lenses can make all the difference, and itâs wonderful to know she made the process enjoyable and informative.
Your kind words will mean a lot to Priya and the team â weâll be sure to share your feedback with them. Thank you again for taking the time to recognise great service!
Kind regards,
Customer Care Team
Very good service from androulla andâŠ
Very good service from androulla and amar. Thanks again.
2025幎10æ25æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much, Aarav! ð
Weâre delighted to hear you had such a great experience at the Loughton Branch. Your kind words mean a lot to our team. Weâll be sure to pass along your appreciation â theyâll be thrilled to know they made a positive impact. Thanks again for choosing us!
Kind Regards
Customer Care Team
Still waiting my new glasses
After being an happy customer, this time I'm experiencing a very unpleasant situation. I ordered 2 pair of prescription glasses and after more than one month, since I ordered my glasses, I'm still waiting them. I went three times at Wimbledon village branch and every time the glasses had problems on the reading side (variable focus lenses). I have been told that the measurement where wrong so they are now starting from scratch. I don't know who should be blamed for this (the staff there are kind and helpful but.... where is the problem?). I just hope to receive my glasses ASAP as I'm now tired to travel to Wimbledon village so many times without any success.
2025幎10æ22æ¥
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David Clulow Opticians UK ããã®åç
Dear Mr Carlo Boi,
Thank you for taking the time to share your feedback, and weâre truly sorry to hear about your recent experience. We completely understand how frustrating it must be to face repeated delays, especially after previously being a happy customer.
Please rest assured that Iâll be looking into this matter personally to ensure your order is resolved as quickly as possible. Our team at the Wimbledon Village branch will continue to do everything they can to make this right and get your glasses to you without further inconvenience.
We really appreciate your patience and understanding, and weâre committed to restoring your confidence in us.
Kind Regards
Customer Care Team
Welcoming staff, great optician
Staff at DCâs Watford are all very pleasant and helpful. They supported me whilst choosing new frames.
Farrah, the optician is amazing. She spends time explaining the tests and results. Without her care I would not have known that I had Glaucoma, which she picked up very early on.
2025幎10æ23æ¥
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David Clulow Opticians UK ããã®åç
Dear Jane,
Thank you so much for your wonderful feedback! ð
Weâre delighted to hear that our Watford team made your experience such a positive one. Farrah and the rest of the staff will be thrilled to know their care and support made such a difference
Thank you for taking the time to share your experience â we truly appreciate your trust in us!
Kind regards,
Thank you to the team at AngelâŠ
Thank you to the team at Angel Islington. Excellent service
2025幎10æ24æ¥
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David Clulow Opticians UK ããã®åç
Dear Abdul, Weâre delighted to hear you received excellent service from our team at Angel Islington.
Kind Regards
Customer Care Team
Super happy with the Nuance glassesâŠ
Super happy with the Nuance glasses that my mother got.
They are brilliant.
Thank you girls from Loughton team.
2025幎10æ11æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your lovely review! ð
Weâre thrilled to hear your mother is super happy with her Nuance hearing glasses â they really are brilliant! The Loughton team will be so pleased to know their care and service made such a positive difference.
Kind regards,
Customer Care Team
Great Experience
I've been to David Clulow a few times for my eye checks and my glasses and the service is top notch every single time. I use the Style Service plan which seems like an absolute no brainer to me. You get a really high quality product for a nominal monthly outgoing. I'd definitely recommend!
2025幎10æ15æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your wonderful feedback! ð
Weâre delighted to hear that youâve consistently enjoyed top-notch service during your visits. Itâs great to know youâre finding real value in our Style Service plan â itâs designed exactly for that! Your recommendation means a lot to us, and we truly appreciate your continued trust in David Clulow.
Kind regards,
Customer Care Team
I've been going to David Clulow for 30 years!
I've been going to David Clulow Opticians for 30 years (Canary Wharf branch for the first 15 years and Cheltenham branch for the last 15 years) and would never go anywhere else! Brilliant customer service, friendly & professional staff, they go over and above every time.
2025幎10æ18æ¥
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David Clulow Opticians UK ããã®åç
Dear Gillian,
Thank you so much for your wonderful feedback and for being such a loyal customer for 30 years! Weâre truly grateful for your continued trust and support across both our Canary Wharf and Cheltenham branches. It means so much to know youâve chosen us for your eye care all these years. Our team always looks forward to seeing you and making sure you have the best experience possible. Thank you again for being such a valued part of the David Clulow family â we really do appreciate you! ðâš
Kind Regards
Customer Care Team
First class service
All the staff, especially Regg, Ruqaiya and Assal were so kind and attentive to my needs. Got just what I needed.
2025幎10æ20æ¥
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David Clulow Opticians UK ããã®åç
Dear Nick, Thank you so much for your kind words! Weâre thrilled to hear that Regg, Ruqaiya, and Assal at the Wigmore Street store took such great care of you and made sure you got exactly what you needed. Weâll be sure to pass along your lovely feedback to them â itâll make their day! We really appreciate you taking the time to share your experience and hope to welcome you again soon. ð
Kind Regards
Customer Care Team
So pleased my friend recommended them!
I have to wear glasses all the time so need to make sure I get the best I can afford for my sight and for my look. I have suffered the less than good service of one of the popular chain opticians and was keen to try something else. Luckily my friend recommended David Clulow in Guildford. Iâm so happy with the service I was given, I absolutely adore the frames Iâve got and the interest free credit plan including insurance is the icing on the cake. I shall be recommending them to my friends too.
2025幎10æ18æ¥
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David Clulow Opticians UK ããã®åç
Dear Verral,
Weâre so pleased to hear that your visit to our Guildford Store was such a positive experience. Finding the perfect pair of frames is an important decision, and itâs wonderful to know youâre delighted with your choice. Weâre glad our team could provide the attentive service and thoughtful options you were looking for, and that our interest-free credit plan added that extra touch of ease (Style Service Plan) Thank you for your kind recommendation â we look forward to welcoming you back soon.
Please feel free to pop in to any of our stores anytime for a free clean and adjustments.
Kind Regards
Customer Care Team
Great customer service and plenty ofâŠ
Great customer service and plenty of options available.
2025幎10æ18æ¥
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David Clulow Opticians UK ããã®åç
Thank you. Our team takes pride in helping every customer find the perfect pair of glasses, and we look forward to seeing you again soon!
Kind Regards
Customer Care Team
Awful service
I ordered two pairs of glasses from the Bluewater branch on 26 Sept 2025 and was told they'd be ready in 10 days. After hearing nothing, I called on 11 Oct and was told the standard glasses arrived broken and were being reordered. On 15 Oct I was told both were ready, but when I collected them on 17 Oct, both pairs had faulty lenses causing blurred vision. The optician confirmed incorrect PD measurements and reordered both. This caused major inconvenience as I travelled far and had evening plans disrupted. The overall experience was frustrating, poorly managed, and disappointing.
2025幎10æ17æ¥
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David Clulow Opticians UK ããã®åç
Thank you for taking the time to share your experience. Iâm truly sorry to hear about the difficulties youâve encountered with your recent order at our Bluewater branch. This is not the level of service we strive to provide, and I completely understand how disappointing and inconvenient this must have been, especially after travelling and having your plans disrupted.
Please rest assured that I will personally look into this for you and do everything I can to help get this resolved as urgently as possible. If you could kindly forward your details via the requested information email, Iâll ensure this is reviewed thoroughly.
Thank you for your patience and for giving us the opportunity to make things right.
Sorry for the inconvenience.
We will be in contact soon.
Kind Regards
Customer Care Team
Shoppping at Victoria streets I metâŠ
Shoppping at Victoria streets I met Clinton and lovely Mithusaa i had a great experience and good costumer service
2025幎10æ18æ¥
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David Clulow Opticians UK ããã®åç
Thank you for sharing your experience! Weâre so pleased to hear that your visit to our new Victoria Street store was a great one. Clinton and Mithusaa will be delighted to know their friendly service made such a positive impression. We appreciate your support and look forward to welcoming you back again soon!
Kind Regards
Customer Care Team
They were so friendly and helpful whenâŠ
They were so friendly and helpful when we popped by with some broken glasses. Couldnt have done more for us.. very pleased we found them!
2025幎10æ18æ¥
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David Clulow Opticians UK ããã®åç
Thank you Lizz, for your lovely feedback. Weâre so glad our team could assist when you visited with your glasses and that you felt well looked after. Itâs wonderful to know we could make things a little easier for you â weâre delighted you found us and look forward to seeing you again soon.
Kind Regards
Customer Care Team
I had the best experience at DavidâŠ
I had the best experience at David Clulow at Victoria Street and Clinton has been the best guy with impeccable service.
2025幎10æ18æ¥
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David Clulow Opticians UK ããã®åç
Dear Patrick,
Thank you for sharing your wonderful feedback. Weâre delighted to hear that your experience at our Victoria Street store was exceptional and that Clinton provided such impeccable service. Your kind words mean a great deal to us â weâll be sure to pass them along to him. We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Had an excellent visit at David Clulow
Had an excellent visit at David Clulow, Bentallâs Centre , Kingston today. I saw Kavita for an eye health check. She was so thorough, professional and reassuring in diagnosing a condition I had been worrying about for weeks. Kavita performed a simple procedure for ingrowing eyelashes and I felt immediately better when I left. The reception staff were excellent too, and I thoroughly recommend this optician. ð
2025幎10æ14æ¥
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David Clulow Opticians UK ããã®åç
Thank you for sharing your lovely feedback. Weâre so pleased to hear that your experience at our Kingston store was such a positive one. Kavita will be delighted to know her thorough and reassuring care made such a difference and helped ease your worries. Weâre also glad that our team made you feel well looked after from start to finish. Your kind words mean a great deal to us, and we truly appreciate your recommendation.
Kind regards
Customer Care Team
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