I made a very detailed complaint about my visit on 18 May 2026 to David Clulow in John Lewis store in Oxford Street which was published on the Trust Pilot site. I have yet to have a response on th... ãã£ãšèŠã
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I visited David Clulow in Covent Garden London on 25/05/26. I was only passing but the range and styles of glasses on display was excellent. Mason (optical advisor) was very friendly, approachabl... ãã£ãšèŠã
David Clulow opticians in John Lewis Leeds are a first rate opticians. My husband and I both have complex lenses and our glasses are always excellent. We have been customers for a few years and alth... ãã£ãšèŠã
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Katio and Abby gave me a professional, personal and pleasant experience when I went for my regular eye test. They walked me through the various options available to me in respect of new spectacles and... ãã£ãšèŠã
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At David Clulow Opticians, we pride ourselves on delivering more than just eye care â we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust â Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology â We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames â From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service â Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality â Whether itâs glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
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Online ordering is not worth the stress
I had a very poor and stressful experience ordering glasses from David Clulow and would not use their online service again.
My order was marked âout for deliveryâ for a week but never arrived, with repeated conflicting explanations from UPS and customer service including weather delays, customs issues, system problems, and an incorrect claim that I had changed the delivery address.
Tracking showed the parcel moving between multiple locations such as Luton, Stansted and Essex, with no successful delivery attempts to me.
I spent many hours contacting both UPS and David Clulow trying to get clear information or a refund. Despite the parcel appearing lost, I was told I could not be refunded unless the glasses were returned. One customer service adviser also stated they had too many customers to deal with individual cases.
On Friday I was told the parcel would be recalled and I would be refunded, but it was then unexpectedly delivered on Monday morning without any notice or confirmation.
Afterwards, I was offered an apology and a 30% discount for a future online order, but my request to apply this in store instead was ignored, despite me no longer wishing to use their delivery service.
The glasses themselves are fine, but the delivery process and customer service were extremely poorly handled and caused unnecessary stress and inconvenience throughout.
2026幎4æ20æ¥
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Amazing service at Bluewater
Wow, what service
Highly recommend DC in Bluewater.
Amanda is super knowledgeable and helpful, honest and attentive
Many thanks
2026幎5æ5æ¥
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David Clulow Opticians UK ããã®åç
Dear Roo,
Thank you so much for your kind words and for taking the time to share your experience at David Clulow Bluewater.
Weâre delighted to hear that Amanda provided such knowledgeable, honest, and attentive serviceâsheâll be really pleased to hear your feedback. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Many thanks,
Customer Care Team
Great for Sunglasses
First time I have visited the store. The staff were really helpful and there was a great selection of sunglasses. Their aftercare is great too.
2026幎4æ29æ¥
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David Clulow Opticians UK ããã®åç
Dear Kevin,
Thank you for taking the time to leave such a lovely review following your first visit to David Clulow.
Weâre delighted to hear that our team were helpful and that you enjoyed our range of sunglasses. Itâs especially great to know our aftercare stood out to you, as this is something we take real pride in.
We look forward to welcoming you back again soon.
Kind regards,
Customer care team
The eyes have it!
Iâve been a regular for several years. Top notch service from eye tests to refreshing lenses and great value, cracking personal touch.
2026幎4æ29æ¥
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David Clulow Opticians UK ããã®åç
Dear Richard,
Thank you for your continued loyalty over the yearsâit truly means a lot to us. Weâre delighted to hear that youâve consistently received top-notch service, from your eye tests through to lens updates, and that you value the personal touch we aim to provide.
Your kind words and ongoing support are greatly appreciated, and we look forward to continuing to look after you for many years to come.
Kind regards,
Customer Care Team
Had an eye test that went well then wasâŠ
Had an eye test that went well then was presented to Jess at the counter who great and very helpful both with choice of lenses and frames.And here is hoping all measurements are correct so for me to enjoy having new glasses.
2026幎4æ29æ¥
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David Clulow Opticians UK ããã®åç
Dear David,
Thank you for taking the time to share your experience with us at David Clulow.
Weâre so pleased to hear your eye test went well and that Jess was able to support you in choosing the right lenses and framesâsheâll be delighted to hear your kind feedback.
We take great care with all measurements to ensure the best possible outcome, so weâre confident youâll enjoy your new glasses. If you need any adjustments once they arrive, please donât hesitate to pop back in and weâll be happy to help.
Kind regards,
Customer Care Team
Excellent service from Chi at David Clulow Leeds store
Excellent service ; Chi the Store Manager goes above and beyond.
Recently purchased some new prescription sunglasses and just returned for new varifocal glasses !
Highly recommended.
2026幎4æ25æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your fantastic feedback and for your continued support of David Clulow Leeds.
Weâre delighted to hear that Chi provided such excellent service and went above and beyond to support youâsheâll be thrilled to read your kind words. Itâs great to know youâre enjoying your prescription sunglasses and have returned for varifocal glasses too.
Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Kind regards,
Customer Care Team
Excellent Customer Service
I bought a unique pair of glasses from David Clulow Cornhill, which I loved but accidentally broke. I had been told elsewhere that they would be impossible to repair, but when I took them into the store, Kayes went above and beyond to fix them for me.
Theyâre now as good as new, and I really couldnât be happier. Fantastic customer service. Thank you â highly recommended.
2026幎4æ27æ¥
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David Clulow Opticians UK ããã®åç
Dear Dominic, Thank you so much for your kind review.
Weâre delighted to hear how pleased you are with both your glasses and the service you received at our Cornhill store. David Clulow Cornhill
Kaye will be especially pleased to know that their efforts made such a difference. We always aim to go the extra mile for our customers, so itâs wonderful to hear that your glasses were restored and that youâre happy with the result.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
I have been going to David Clulow inâŠ
I have been going to David Clulow in Ealing for about 20 years and have been impressed with the service and quality of the glasses provided since then. The optometrists have taken care to refer me on for any further investigation if any problem identified during examination.
2026幎4æ13æ¥
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David Clulow Opticians UK ããã®åç
Dear Patricia,
Thank you for your continued loyalty over the past 20 years â that truly means a great deal to us.
Weâre so pleased to hear that youâve consistently been happy with both the service and quality of your glasses at David Clulow Ealing. Itâs especially encouraging to know that our optometristsâ care and attention, including referring you for further investigation when needed, has given you confidence in your eye care.
We really appreciate your kind words and look forward to supporting you for many more years to come.
Kind Regards
Customer Care Team
Great service and professionalism
Iâve been a customer ant the Cambridge store for many years. I have always found the staff very helpful and welcoming. The optometrists are excellent. This time I found David very helpful with the choice of new glasses.
2026幎4æ23æ¥
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David Clulow Opticians UK ããã®åç
Dear John, Thank you for your kind review and for your continued loyalty over the years.
Weâre delighted to hear that youâve consistently experienced great service and professionalism at David Clulow Cambridge. Itâs wonderful to know that our team has always made you feel welcome and that our optometrists have met your expectations.
Weâll be sure to pass on your feedback to David as well â heâll be very pleased to hear he was able to help you choose your new glasses.
We truly appreciate your support and look forward to seeing you again soon
Kind Regards
Customer Care Team
Great service and selection ofâŠ
Great service and selection of sunglasses.
2026幎4æ22æ¥
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David Clulow Opticians UK ããã®åç
Thank you for your lovely review.
Weâre so pleased to hear that you enjoyed both the service and our selection of sunglasses at David Clulow. Providing a wide range of styles alongside excellent customer care is something we take great pride in.
We appreciate your feedback and hope to see you again soon.
Kind Regards
Customer Care Team
Top class outfit
Iâve been a customer for many years and they always always meet or exceed expectations. Their chief optometrist is really good and has great equipment and systems which allow her to track changes in my eyes over time very effectively. The rest of the staff are friendly and helpful. Everyone is really well trained and the premises are very nice. Top class outfit.
2026幎4æ20æ¥
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David Clulow Opticians UK ããã®åç
Thank you for your wonderful review and for your continued loyalty over the years.
Weâre delighted to hear that we consistently meet â and even exceed â your expectations at David Clulow. Itâs especially great to know that you value the expertise of our chief optometrist and the advanced equipment we use to monitor and care for your eye health over time.
Your kind words about our team, training, and store environment mean a great deal to us. We truly appreciate your support and look forward to continuing to provide you with the highest level of care.
Kind Regards
Customer Care Team
A really personalised experience from Bath
A really personalised experience from the Bath store. Yvette the optometrist was careful, respectful and knowledgeable and Abbie in the shop was helpful and supportive about my choices for two new pairs of spectacles. Great service and a happy and welcoming environment
2026幎4æ17æ¥
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David Clulow Opticians UK ããã®åç
Dear Michael Owen, Thank you for your kind review.
Weâre delighted to hear that you had such a personalised experience at David Clulow Bath. Yvette and Abbie will be especially pleased to know that their care, expertise, and support made such a positive difference to your visit.
Creating a welcoming and comfortable environment is very important to us, so itâs wonderful to hear that reflected in your experience.
We truly appreciate your feedback and hope you enjoy your new spectacles.
Kind Regards
Customer Care Team
Not all that glitters is gold.
I had an eye test at David Clulow Harrods. I have no complaints about the optician who carried it out.
The eye test was like in any other optical store. But the biggest surprise was receiving the prescription for new lenses. The optician manually draw a table on piece of paper in order to fill it in with the information. At first, I thought these were some notes she would later enter into the computer, but no â that was the prescription for me. Is this professional? This must be some kind of joke!! An eye test for £80, overall twice as expensive as in other places. The prescription looked like I had written it myself, and I was wondering whether to show it at the optical studio where the lenses in my glasses were supposed to be replaced.
2026幎3æ28æ¥
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David Clulow Opticians UK ããã®åç
Thank you for taking the time to share your feedback.
Weâre pleased to hear that you were satisfied with the clinical care provided by the optometrist at David Clulow Harrods, but weâre sorry to learn that other aspects of your experience did not meet your expectations.
We understand your concerns regarding the format of your prescription. While prescriptions can sometimes be written by hand and still remain valid, we appreciate that presentation is important and should reflect the high standards our customers expect from us. Your feedback has been noted and will be shared with the team to review and improve our processes.
We also regret that you felt the experience did not reflect the value of the service provided. Delivering both excellent clinical care and a professional overall experience is very important to us.
If you would be open to discussing this further, we would welcome the opportunity to speak with you directly and address your concerns. Please feel in the requested information and i will be in contact with you myself.
Thank you again for your feedback
Kind Regards
Customer Care Team
The experience was very helpful
The experience was very helpful, i was informed on various glasses on what could suit me best
2026幎4æ18æ¥
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David Clulow Opticians UK ããã®åç
Dear Kaiden,
Thank you for your kind review.
Weâre delighted to hear that you found your experience helpful and that our team was able to guide you through the different options to find glasses that suit you best at David Clulow.
Kind Regards
Customer Care Team
Had great service
Had great service along the whole process from frame to lens selection. Clinton was great help and aided with the styling service and the all their plans to choose the best one for me.
2026幎4æ17æ¥
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David Clulow Opticians UK ããã®åç
Thank you for your kind review, Rodrigo.
Weâre delighted to hear that you had a great experience throughout the whole process, from choosing your frames to selecting your lenses at David Clulow. Itâs wonderful to know that Clinton was able to support you with styling and help you find the best option to suit your needs.
We really appreciate your feedback and hope to welcome you back again soon.
Kind Regards
Customer Care Team
Loughton branch patience and enthusiasm!
The Loughton branch is my local and Iâve been going through the process of fitting contact lenses for the first time. The whole team, in particular Andrula who has helped me from start to finish, has been extremely patient and encouraging! It was a challenging process for me but they got me to a place of confidence and Iâm so grateful, thank you to the whole team.
2026幎4æ16æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your lovely review.
Weâre delighted to hear that you had such a positive experience at your local David Clulow Loughton, especially while starting your contact lens journey. We understand that it can be a challenging process at first, so itâs wonderful to know the team â and Androulla in particular â were able to support you with patience and encouragement every step of the way.
Helping our customers feel confident and comfortable is incredibly important to us, and your feedback means a great deal.
Weâll be sure to pass on your kind words to the team, and we look forward to seeing you again soon.
Kind Regards
Customer Care Team
Thought I could not afford to be there
They have been my optometrist for at least 5 years. I returned this week to get a quote as my vision has declined and asked for my prescription to be sent to my email. The lady serving me is either racist or classist and I can tell that she assumed I could not afford to be there and asked if I had been there for testing twice, even though I clearly gave her my details and she can see my details on the system. It was the Kingston Branch. She did not forward my prescription as I requested and was saying anything at all just so I would hurry and leave. Fyi I am a Barrister. I hope she is fired because there should be no place for prejudice or racism particularly in health care.
2026幎4æ13æ¥
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David Clulow Opticians UK ããã®åç
Dear Sasher Robinson, Thank you for bringing this to our attention.
We are very sorry to hear about your recent experience at our Kingston branch. This is not the level of service or professionalism we expect, and we take concerns around discrimination or feeling unwelcome extremely seriously.
We sincerely apologise for the way you were made to feel. Every customer should be treated with respect, care, and professionalism at all times, and itâs clear that we fell short on this occasion. We also apologise that your prescription was not sent to you as requested.
I will be looking into this matter as a priority and will be in contact with you directly to discuss your experience further and ensure this is addressed appropriately.
Thank you again for your feedback â we truly appreciate you taking the time to share it with us
Kind Regards
Customer Care team
Have been a client for over 50 yearsâŠ
Have been a client for over 50 years and find their service exemplary and staff charming.
2026幎4æ12æ¥
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David Clulow Opticians UK ããã®åç
Dear Diane, Thank you for your incredible loyalty over the past 50 years â that truly means a great deal to us.
Weâre delighted to hear that you continue to find the service exemplary and our team charming at David Clulow. Your continued support is genuinely appreciated, and itâs always a pleasure to look after long-standing customers like yourself.
We look forward to welcoming you again soon.
They must be good⊠Iâve been going to the Loughton branch for 20 odd years
Been going to the Loughton branch for around probably 20 years, because for me they are the best. The staff are always so friendly and helpful, which makes the whole experience a pleasure.
I can always rely on and trust their judgement when trying on and choosing new frames and/or contacts.
I welcome And along with the eye tests, glasses and contacts.
They have an excellent choice of frames and lenses, and, with their purchasing plan, buying a new pair of glasses is straight forward, especially with the cost being spread over a couple of years.
2026幎4æ9æ¥
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David Clulow Opticians UK ããã®åç
Thank you for your wonderful review and for your loyalty over the past 20 years â it truly means a lot to us.
Weâre delighted to hear that you continue to have such a positive experience at David Clulow Loughton. Itâs great to know that our teamâs friendliness and support make your visits enjoyable, and that you feel confident trusting their advice when choosing frames and contact lenses.
Weâre also pleased that you find our range and purchasing options helpful in making things simple and manageable.
Your continued support is genuinely appreciated, and we look forward to welcoming you again soon.
Kind Regards
Customer Care Team
Best optician service
Juli and Gina were both amazing at helping me pick out my glasses and contact lenses. I felt comfortable letting them know exactly what I needed and wanted and would come back again and again for their lovely customer service. I recommend anyone looking for glasses or contacts to visit this store, as they were really friendly but also very professional and good at their job. Thank you :)
2026幎4æ12æ¥
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David Clulow Opticians UK ããã®åç
Dear Sena,
Thank you so much for your kind review.
Weâre delighted to hear that Juli and Gina provided such a positive experience and helped you find the perfect glasses and contact lenses. Itâs wonderful to know you felt comfortable sharing exactly what you wanted â thatâs exactly the experience we aim to create for every customer at David Clulow.
Your recommendation means a great deal to us, and weâll be sure to pass on your lovely feedback to both Juli and Gina.
We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
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