I made a very detailed complaint about my visit on 18 May 2026 to David Clulow in John Lewis store in Oxford Street which was published on the Trust Pilot site. I have yet to have a response on th... ãã£ãšèŠã
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I visited David Clulow in Covent Garden London on 25/05/26. I was only passing but the range and styles of glasses on display was excellent. Mason (optical advisor) was very friendly, approachabl... ãã£ãšèŠã
David Clulow opticians in John Lewis Leeds are a first rate opticians. My husband and I both have complex lenses and our glasses are always excellent. We have been customers for a few years and alth... ãã£ãšèŠã
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Katio and Abby gave me a professional, personal and pleasant experience when I went for my regular eye test. They walked me through the various options available to me in respect of new spectacles and... ãã£ãšèŠã
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At David Clulow Opticians, we pride ourselves on delivering more than just eye care â we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust â Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology â We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames â From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service â Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality â Whether itâs glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
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4.3
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Good Service
The service provided was exceptional, particularly by Andreaw at Kildare Village, who offered outstanding assistance and effectively clarified options, enabling me to select the appropriate sunglasses.
2026幎3æ8æ¥
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David Clulow Opticians UK ããã®åç
Dear Raphael,
Thank you for your kind review.
Weâre delighted to hear that you received exceptional service during your visit, Weâll be sure to pass on your lovely feedback â it will mean a lot to them.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
David Clulow Customer Care Team
10/10 (or 20/20 more like ;) )
Staff are so lovely in the Loughton branch! The advice was good, service was excellent and I wasnât sold to or pushed into making a decision. Thanks all <3
2026幎3æ7æ¥
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David Clulow Opticians UK ããã®åç
Thank you for your lovely review.
Weâre so pleased to hear that you had such a positive experience with our team in Loughton. Providing honest advice in a relaxed, no-pressure environment is very important to us, so itâs great to know you felt comfortable and well looked after.
Your kind words mean a lot to the team, and we truly appreciate you taking the time to share your feedback.
We look forward to welcoming you back again soon.
Kind regards
Customer Care Team
James is the best optician Iâve everâŠ
James is the best optician Iâve ever been to. Heâs incredibly thorough and has all the up to date technology to investigate the eyes beyond just an eye test.
Paulina is also great and so helpful.
2026幎3æ4æ¥
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David Clulow Opticians UK ããã®åç
Dear Nadia,
Thank you so much for your wonderful feedback.
Weâre thrilled to hear that James made such a positive impression, providing thorough care and using the latest technology to deliver a comprehensive eye examination is exactly what we strive for. Itâs also lovely to hear your kind words about Paulina and how helpful she was during your visit.
We will be sure to pass your feedback on to both James and Paulina at our Brighton store â it will mean a great deal to them.
Thank you again for your recommendation, and we look forward to welcoming you back in the future.
Kind regards,
David Clulow Customer Care Team
Battersea consultant Gem and theâŠ
Battersea consultant Gem and the accompanying optician were faultless during my visit. I was given as much time as I needed to try plenty of new styles. Gem offered thoughtful recommendations that genuinely suited me. She was knowledgeable about current trends and timeless styles. My preferences were taken into account, and the whole experience felt truly personal and unhurried. She also explained the advances in transitional lens technology, demonstrating the benefits in a way that completely put my mind at ease. Selecting new frames can feel like a commitment and one I was wary of getting wrong (as I've done before), so the assistance was much appreciated. Joining the Style Service meant I could capitalise on 30% reduction when buying two pairs and take home a pair of complimentary sunglasses. Overall, it might be more costly than my previous opticians, but the attention to detail was excellent, and I'm hoping the finished glasses reflect the more premium in-store experience.
2026幎3æ3æ¥
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David Clulow Opticians UK ããã®åç
Dear Adam,
Thank you for taking the time to share such a detailed and thoughtful review.
Weâre delighted to hear that Gem and the optician provided you with such a personalised and attentive experience during your visit to Battersea. Taking the time to understand your preferences and ensuring you feel confident in your choices is exactly what we strive for, so itâs wonderful to know this came through.
Itâs also great to hear that Gem was able to guide you through both frame selection and the latest lens technology in a clear and reassuring way â choosing new glasses is an important decision, and weâre pleased you felt supported throughout.
We truly appreciate your comments regarding the overall experience and value, and we hope your new glasses fully reflect the premium service you received in-store.
Thank you again for your feedback, and we look forward to welcoming you back in the future.
Kind regards,
David Clulow Customer Care Team
I have been visiting DC in CoventâŠ
I have been visiting DC in Covent Garden for a decade. Gary, my optician is superb and the team are always welcoming and friendly. Highly recommend.
2026幎3æ2æ¥
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David Clulow Opticians UK ããã®åç
Dear Richard,
Thank you for your wonderful review and for your loyalty over the past decade, it truly means a lot to us.
Weâre so pleased to hear that Gary has consistently provided you with superb care, and that the team in Covent Garden always make you feel welcome. Your recommendation is greatly appreciated.
We look forward to welcoming you back again soon.
Kind regards,
David Clulow Customer Care Team
Fantastic and attentive service.
Fantastic and attentive service.
2026幎2æ28æ¥
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David Clulow Opticians UK ããã®åç
Dear Kathryn, Thank you so much for your kind words! We're delighted to hear that you found our service fantastic and attentive. We look forward to serving you again in the future!
Kind Regards
Customer Service Team
Amazing service and staff
Amazing service and staff
Was not happy with my glassses selection and the offered me an exchange
Not seen many opticians do that
Bit on the expensive side generally but what do you expect itâs Canary Wharf lol
Definitely be me regular spot
Well done you guys
2026幎2æ25æ¥
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David Clulow Opticians UK ããã®åç
Dear Nr Ghoorun, Thank you so much for your wonderful review! We're really glad to hear that our team was able to help when you werenât fully happy with your glasses and that the exchange made the experience better for you. We always want our customers to feel confident and comfortable with their choice, so itâs great to know that came across.
We truly appreciate your understanding as well â Canary Wharf does come with its quirks! Most importantly, we're delighted to hear you'll be making us your regular spot. Your support means a lot to the whole team.
Thanks again for the kind words, and we look forward to seeing you again soon!
Kind Regards
Customer Care Team
Great care was taken over my complexâŠ
Great care was taken over my complex eye test to ensure that the prescription was absolutely right. Lots of help choosing the frames, which were a tad expensive but not more than I expected. Really pleased with them so far
2026幎2æ24æ¥
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David Clulow Opticians UK ããã®åç
Thank you for your lovely review! We're so pleased to hear that you felt well looked after during your eye test. Taking the time to ensure prescriptions are absolutely rightâespecially in more complex casesâis very important to us, so it's great to know that care came across.
We're also glad our team could help you find frames youâre happy with. Itâs wonderful to hear youâre really pleased with them so far.
Thank you again for your kind feedback, and we look forward to seeing you again in the future!
Kind Regards
Customer Service Team
Very attentive and knowledgeable staff
Very attentive and knowledgeable staff, helped to make my first eye test in a while a walk in the park
2026幎2æ24æ¥
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David Clulow Opticians UK ããã®åç
Dear Lorcan Jeffreys,
Thank you for your great review! We're really pleased to hear that our teamâs attentiveness and knowledge helped make your first eye test in a while feel easy and comfortable.
We always aim to make the experience as relaxed and straightforward as possible, so itâs wonderful to know that came across during your visit.
Thank you again for your kind feedback, and we look forward to welcoming you back in the future!
Kind Regards
Customer Care Team
Sixty years of excellent service
I have been a client for sixty years and always had first class service and care for my eyes, latterly with Ms Vina Lakhani, whose care and professionalism are outstanding.
2026幎2æ24æ¥
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David Clulow Opticians UK ããã®åç
Dear Susan Arnold,
Thank you so much for your wonderful review and for being a valued client for sixty years. Your continued trust and loyalty truly mean a great deal to us.
Weâre especially pleased to hear your kind words about Ms Vina Lakhani. Her care, professionalism, and dedication to our patients are something weâre very proud of, and your feedback will mean a lot to her.
Thank you again for your support over the years. We look forward to continuing to care for your eyes for many more years to come.
Kind Regards
Customer Care Team
Very helpful and professional team atâŠ
Very helpful and professional team at the Wimbledon branch.
2026幎2æ18æ¥
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David Clulow Opticians UK ããã®åç
Thank you for your kind review! We're delighted to hear that you found the team at our Wimbledon branch helpful and professional.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Visited Glasgow branch
Visited Glasgow branch, optician was fantastic, so helpful and knowledgeable, she even let me try her glasses as none on display, which I ordered really great selection and staff could not be more helpful or friendly, great service
2026幎2æ18æ¥
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David Clulow Opticians UK ããã®åç
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience at our Glasgow branch.
Dear Violet, Itâs great to know that the optician was able to help you find the right pair, even letting you try her own glasses so you could see how the style suited you. Our team always aims to go the extra mile to make sure our customers feel comfortable and confident with their choice.
We're also really pleased you enjoyed the selection and found the team friendly and helpful. Your kind words mean a lot to us, and we look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Over the years Iâve been to many DavidâŠ
Over the years Iâve been to many David Clulow stores, in both London, Cambridge and Nottingham.
Nothing is ever to much for them.
The staff are always courteous and friendly.
I wouldnât ever use another opticians
2026幎2æ19æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your wonderful review and for your continued loyalty over the years. Itâs fantastic to hear that youâve had such positive experiences across several of our stores in London, Cambridge, and Nottingham.
Weâre especially pleased to know that our teams have consistently provided courteous and friendly service and that you feel well looked after whenever you visit. Your kind words truly mean a lot to us.
Thank you again for your support â we look forward to continuing to care for your eyes for many years to come.
Kind Regards
Customer Care Team
Iâve visited a few different branchesâŠ
Iâve visited a few different branches over the years & am never disappointed, great eye tests, amazing product selection & fantastic service every single time! Highly recommend this business!
2026幎2æ19æ¥
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David Clulow Opticians UK ããã®åç
Dear Emma, Thank you for your fantastic review! We're delighted to hear that you've had such positive experiences across our different branches over the years.
Itâs great to know that our eye tests, product selection, and service have consistently met your expectations. Providing a high standard of care and a great experience every time is exactly what we strive for.
We truly appreciate your recommendation and look forward to welcoming you again in the future!
Kind Regards
Customer Care Team
Treated As A Valued Customer
Every time I visit David Clulow in Bluewater, I am treated as a valued customer, and I am given the time and attention that my query or visit requires.
I travel quite some distance to have my appointments, but they are worth it. I live in Sutton.
2026幎2æ16æ¥
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David Clulow Opticians UK ããã®åç
Dear Ore,
Thank you so much for your wonderful review. Weâre truly delighted to hear that you feel valued and well looked after each time you visit our Bluewater branch â thatâs exactly the experience we strive to provide.
It means a great deal to us that you travel from Sutton for your appointments. Your loyalty and trust are incredibly appreciated, and weâre so pleased you feel the journey is worthwhile.
We look forward to welcoming you back again soon and continuing to provide the time, care, and attention you deserve.
Kind regards,
Customer Care Team
berlin KaDeWe:
(eng below)
berlin KaDeWe:
Die Sprachbarriere ist extrem schwierig zu bewÀltigen, man verstÀndigt sich mit HÀnden und FÃŒÃen gerade eben so, am Telefon z.T. gar nicht.
Ãber die Leistung kann ich noch nichts endgÃŒltiges sagen, wir befinden uns gerade in der Nachbesserung, die ersten GlÀser haben 2 Wochen gebraucht, die haben nicht funktioniert, jetzt sind weitere zwei Wochen um und wir warten noch.
Ziemlich unseriös finde ich btw die Praxis, einfach ungefragt zwei "Brillenreinigungssets" im Wert von 50ct einzupacken und dafÃŒr je 19,90â¬(!) abzurechnen.
Berlin KaDeWe:
The language barrier is extremely difficult to overcome; we barely manage to communicate with gestures, and sometimes not at all on the phone.
I can't say anything definitive about the service yet, as we're currently dealing with a follow-up issue. The first lenses took two weeks to arrive, and they didn't work. Now another two weeks have passed, and we're still waiting.
By the way, I find it quite unprofessional to simply include two "glasses cleaning kits" worth 50 cents each without asking and charge â¬19.90 for each!
2026幎2æ14æ¥
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David Clulow Opticians UK ããã®åç
Dear Customer,
Thank you for taking the time to share your feedback.
We are David Clulow Opticians, a UK-based business, and we believe your review relates to a store in Berlin (KaDeWe). As this location is not part of our UK operations, we are unfortunately unable to investigate or resolve the matter directly.
We kindly ask that you direct your feedback to the appropriate Berlin team so they can review your concerns and assist you accordingly. If this review was posted on our Trustpilot page in error, we would greatly appreciate it if you could remove it to ensure it reaches the correct store.
We are sorry for any inconvenience caused and sincerely hope your matter is resolved quickly.
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen.
Wir sind David Clulow Opticians, ein in GroÃbritannien ansÀssiges Unternehmen. Nach unserem VerstÀndnis bezieht sich Ihre Bewertung auf eine Filiale in Berlin (KaDeWe). Da dieser Standort nicht zu unserem UK-GeschÀft gehört, können wir Ihr Anliegen leider nicht direkt prÃŒfen oder bearbeiten.
Wir bitten Sie daher freundlich, sich direkt an das entsprechende Team in Berlin zu wenden, damit Ihr Anliegen dort geprÌft und bearbeitet werden kann. Falls diese Bewertung versehentlich auf unserer Trustpilot-Seite veröffentlicht wurde, wÀren wir Ihnen sehr dankbar, wenn Sie diese entfernen könnten, damit sie die richtige Filiale erreicht.
Wir entschuldigen uns fÌr etwaige Unannehmlichkeiten und hoffen, dass Ihr Anliegen schnell geklÀrt wird.
Mit freundlichen GrÃŒÃen
Customer Care team
The optometrist has the best eye examâŠ
The optometrist has the best eye exam equipment.
2026幎2æ11æ¥
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David Clulow Opticians UK ããã®åç
Dear Rechts Verteidiger,
Thank you for your feedback! Weâre delighted to hear that youâre impressed with our eye exam equipment. Providing the latest technology is very important to us so we can give the most accurate and thorough eye exams possible.
We look forward to welcoming you back for your next visit!
Kind regards,
My Review
Very friendly, helpful staff. Professional and thorough examination - great facilities. Great help choosing new glasses, been a customer for a number of years always a great experience and would recommend David Clulow Opticians .
2026幎2æ9æ¥
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David Clulow Opticians UK ããã®åç
Dear Susan Platt,
Thank you so much for taking the time to share your experience â weâre absolutely delighted to read this!
Thank you again for your lovely feedback, and we look forward to seeing you at your next visit.
Kind regards,
Customer Care Team
I was not advised that the frames IâŠ
I was not advised that the frame I selected is unsuitable for my prescription lenses. I paid £700 for a pair of my glasses, yet the lenses are significantly thicker than those I previously purchased from Specsavers. I was sold the most expensive package, which included a free replacement guarantee; however, the store refused to offer a replacement before I had the opportunity to properly try the glasses at home. The thickness and weight of the lenses are causing headaches and discomfort.
Additionally, my motherâs single-vision glasses are still not ready, despite us both having our prescriptions issued on the same day. We have received no explanation for the delay nor any apology.
We are extremely disappointed with the service provided by David Clulow and hope this matter can be resolved promptly. Failing that, we will seek a refund and consider pursuing further action if necessary.
2026幎2æ10æ¥
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David Clulow Opticians UK ããã®åç
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and the disappointment this has caused you and your mother.
I understand how concerning it must be to find that your lenses feel thicker and heavier than expected, especially after investing in what should have been the most suitable and comfortable option for your prescription. Your comfort and confidence in your glasses are extremely important to us, and I sincerely apologise that this has not been your experience so far.
I have requested your details so that I can review your order thoroughly and understand exactly what has happened. Please be assured that we will 100% respond to this matter and work towards a resolution. Our intention is always to provide the best possible solution, and we will carefully assess the frame and lens combination, as well as the concerns you have raised regarding the replacement guarantee.
I am also very sorry to hear about the delay with your motherâs glasses and the lack of communication regarding this. This is not the level of service we aim to provide, and I will ensure this is investigated as part of our follow-up.
As soon as I receive your information, I will personally review everything and contact you to discuss the next steps and ensure this is resolved appropriately.
Thank you again for bringing this to our attention, and I appreciate your patience while we look into this.
Kind regards,
Customer Care Team
Awful service
Really expensive and really bad service. Failed to advise me that the frames I had chosen were inappropriate for the lenses. Measured my eyes wrongly. Got annoyed when I pointed out the problems. Charged me extra to revert to an original pair of lenses. Told me this was the last change they would make - despite the changes all being their fault!!! After 2 months I still donât have a satisfactory pair of glasses. Probably will be asking for a full refund. Avoid!!!
2026幎2æ8æ¥
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David Clulow Opticians UK ããã®åç
Dear Toby,
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and the frustration this has caused.
This is certainly not the level of service we aim to provide, and I sincerely apologise that you were not properly advised on the suitability of the frame for your prescription, as well as the issues you have experienced with the measurements and lens changes. I also regret that you felt unsupported during the process, and that the situation has taken such a long time to resolve.
I have requested your details so that I can review your case fully and understand exactly what has happened. Please be assured that we will 100% respond to this and work towards putting things right. We will carefully investigate the advice given, the measurements taken, and the charges applied, to ensure a fair and appropriate resolution.
Your experience does not reflect the standard of care we expect, and I appreciate you bringing this to our attention. We will be in touch with you directly once we have your information to resolve this as quickly as possible.
Kind regards,
Customer Care Team
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