I made a very detailed complaint about my visit on 18 May 2026 to David Clulow in John Lewis store in Oxford Street which was published on the Trust Pilot site. I have yet to have a response on th... ãã£ãšèŠã
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I visited David Clulow in Covent Garden London on 25/05/26. I was only passing but the range and styles of glasses on display was excellent. Mason (optical advisor) was very friendly, approachabl... ãã£ãšèŠã
David Clulow opticians in John Lewis Leeds are a first rate opticians. My husband and I both have complex lenses and our glasses are always excellent. We have been customers for a few years and alth... ãã£ãšèŠã
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Katio and Abby gave me a professional, personal and pleasant experience when I went for my regular eye test. They walked me through the various options available to me in respect of new spectacles and... ãã£ãšèŠã
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At David Clulow Opticians, we pride ourselves on delivering more than just eye care â we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust â Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology â We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames â From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service â Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality â Whether itâs glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
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- www.davidclulow.com
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Great staff and excellent range of frames
Great staff and excellent range of frames. Eye testing is always an enjoyable experience with David who has been working with DC for over 30 years. legend!
2026幎2æ6æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that youâre happy with both our team and our range of frames.
David will be especially pleased to read your kind words â over 30 years with DC truly is legendary, and weâre very lucky to have him! Weâre so glad he continues to make your eye examinations such an enjoyable experience.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards
Customer Care Team
Amazing
Amazing, I had multivocal contacts from Specsavers that did not work and there was no effort from the optician to try a different strength or something so I ended up still needing reading glasses ð
I made an appointment here and within an hour I walked out with a trial pair of contacts and I do not need reading glasses anymore what a relief
2026幎2æ4æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your amazing review!
Weâre so pleased we could help you find multifocal contact lenses that truly work for you. Itâs incredibly important to us that we take the time to get the prescription and fit just right, so you can enjoy clear vision at all distances without needing reading glasses.
Hearing that you walked out within the hour with a successful trial pair â and such a sense of relief â is exactly what we aim for!
We really appreciate you choosing us and sharing your experience, and we look forward to seeing you again soon.
Kind regards,
Customer Care Team
Fantastic service
Fantastic service, very friendly staff, I am so pleased with this company. Within 5 years my three pairs of glasses all have been purchased from this company, I trust the quality of them. Specially the branch in Wimbledon village.
2026幎2æ4æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your fantastic review and for your continued trust in us over the past five years â that truly means a lot.
Weâre delighted to hear that youâre pleased with the quality of your glasses and the service youâve received. Iâll be sure to pass your lovely comments on to the team in Wimbledon Village â theyâll be thrilled to know theyâve made such a positive impression.
We really appreciate your loyalty and look forward to helping you again in the future.
Kind regards,
Customer Care Team
Excellent service across the board
Excellent service across the board. I've been coming to DC in Bath now for over 2 years for prescription glasses, sunglasses and now contact lenses. The team is excellent and they've a great selection of glasses.
2026幎2æ2æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear that youâve had an excellent experience with us across glasses, sunglasses, and contact lenses over the past two years.
Itâs wonderful to know that our team in Bath has made such a positive impression, and weâre glad you enjoy our selection of frames. Your support and loyalty mean a lot to us, and we look forward to helping you again on your next visit!
Kind regards,
Customer Care Team
It was a great experience I mentionedâŠ
It was a great experience I mentioned to the team on arrival that I have generalised anxiety and health anxiety disorders which always makes these things harder than for a normal person. They were great at dealing with me fully explaining everything in the process. The purchasing of new glasses was very good - the collection not so. I was told that they would be in within a fortnight and Iâd get a telephone call - over a fortnight no call so popped into branch and they said oh they will be in on the next day. The actual picking up was excellent and treated really well - just a bit better communication if there are delays in receiving would be great - not even a call just a quick email would do.
2026幎1æ31æ¥
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David Clulow Opticians UK ããã®åç
Dear C Kingshott,
Thank you for sharing your experience and for your honest feedback. Weâre really glad to hear that our team was able to support you during your appointment and make the process as comfortable as possible â we understand that anxiety can make appointments stressful, and we always aim to provide clear explanations and care.
We do apologise for the delay in communication regarding your glasses collection. Your suggestion about a quick call or email when thereâs a delay is very valuable, and we will be taking this on board to improve our service.
Itâs great to hear that the actual collection went smoothly and that you felt well looked after. Thank you again for your feedback â it helps us make the experience even better for all our customers.
Kind regards,
Customer Care Team
Very efficient eye test
Very efficient eye test. I have dry AMD and they are very good at monitoring this with up to date technology. Also the staff are very pleasant
2026幎1æ27æ¥
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David Clulow Opticians UK ããã®åç
Dear Elizabeth,
Thank you for your kind review! Weâre delighted to hear that you found your eye test efficient and that our team could support you in monitoring your dry AMD with up-to-date technology.
Itâs wonderful to know that our staff made your visit a pleasant experience â we always aim to combine expert care with a friendly approach. We really appreciate your feedback and look forward to welcoming you back for your next check-up.
Kind regards
Customer Care Team
Glad I switched from my previous opticians
I haven't received my glasses yet, but so far my experience has been top notch. Everyone listened to my concerns, made recommendations, and discussed pros and cons of each. I give them 5 stars as I cannot find a reason to deduct any.
2026幎1æ24æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your kind words and 5-star rating! Weâre thrilled to hear that your experience with our team so far has been positive and that we were able to listen, guide, and discuss options with you thoroughly.
Weâre sorry your glasses havenât arrived yet, but weâll do everything we can to ensure the final part of your experience is just as smooth and satisfying. We really appreciate your trust and look forward to getting your new glasses to you soon!
Kind regards,
Customer Care Team
I use the shop in Bromley and I wouldâŠ
I use the shop in Bromley and I would like to express how helpful the ladies were there very kind indeed I couldnât do enough to repair my Gucci sunglasses and Iâm leaving this review with very much gratitude for everything theyâve done. I will definitely go back and use their services.
2026幎1æ24æ¥
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David Clulow Opticians UK ããã®åç
Dear Ben Collins,
Thank you so much for your lovely review! Weâre delighted to hear that the team in Bromley were able to help with your Gucci sunglasses and provide such a kind and supportive experience.
Your gratitude means a lot to us, and weâll be sure to pass your kind words on to the team â theyâll be thrilled to hear this. We look forward to welcoming you back and assisting you again in the future!
Kind regards,
Customer Care Team
Priya and Natalie were absolutelyâŠ
Priya and Natalie were absolutely amazing. Very professional and knowledgeable about their products. 5 stars
2026幎1æ23æ¥
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David Clulow Opticians UK ããã®åç
Dear Stevie Porter,
Thank you so much for your wonderful review! Weâre thrilled to hear that Priya and Natalie provided such a professional and knowledgeable experience.
Weâll be sure to pass on your kind words to them â theyâll be delighted! Your 5-star feedback is greatly appreciated, and we look forward to welcoming you back soon.
Kind regards,
Customer Care Team
Great Experience, will revisit.
I chose David Clulow opticians within John Lewis, Leeds because David Clulow are an opticians that have Chanel frames. They didnât have the exact ones I was after.
After a lot of communication with Chi at this branch, Iâll eventually get the glasses with the frames I like & suit even though they had to be specially ordered from Italy. The optician was in my personal superb. Best eyesight test Iâve had in years. The thing I valued most was the TIME & explanation. It maybe a 195 mile round trip for me but worth it. I hope my new glasses work for me.
2026幎1æ19æ¥
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David Clulow Opticians UK ããã®åç
Dear Ozzi, Thank you very much for taking the time to share such a detailed and thoughtful review, this has made me smile.
Weâre delighted to hear that Chi and the team at our John Lewis Leeds branch were able to help you find the right Chanel frames, Itâs wonderful to know that the communication and service made the process worthwhile.
Weâre especially pleased that you found the eye examination to be so thorough and that the time taken and explanations provided made a difference â that level of care is exactly what we aim to deliver.
We truly appreciate you making such a long journey to visit us and hope your new glasses work perfectly for you. We look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Very caring and professional serviceâŠ
Very caring and professional service from this David Clulow branch situated within John Lewis, Leeds. Great choice of frames too.
2026幎1æ19æ¥
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David Clulow Opticians UK ããã®åç
Dear Francesca, Thank you for leaving such a lovely review. Weâre very pleased to hear that you found the service at our John Lewis Leeds branch both caring and professional, and that our selection of frames met your expectations. Your feedback means a great deal to the team, and we hope to see you again soon.
Kind Regards
Customer Care Team
Perfect experienceâŠ
Perfect experienceâŠ. From first few visits first looking ⊠to final style consultation & eye test .., to hand over. Lily and Jem were wonderful
2026幎1æ10æ¥
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David Clulow Opticians UK ããã®åç
Dear Jackie, Thank you for sharing your wonderful feedback. Weâre delighted to hear that your experience was perfect from your initial visits right through to the final style consultation, eye test, and handover. Lily and Jem at Battersea will be so pleased to know their care and support made such a positive impression. We truly appreciate your kind words and look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Excellent service and great advice
Felt I had a personal shopper with Chi at the Leeds John Lewis store. The optometrist was simply first class. Spent more than 45 minutes with me, and gave me lots of excellent advice. Looking forward to collecting my 2 new sets of glasses. Previously been a customer at both Bluewater and Selfridges London stores before moving back to north yorkshire
2026幎1æ12æ¥
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David Clulow Opticians UK ããã®åç
Dear Denise,
Thank you so much for taking the time to share such a lovely review.
Weâre delighted to hear that you received excellent service and advice during your visit to our Leeds John Lewis store. Chi will be thrilled to know you felt so well looked after, and weâre especially pleased that your experience with our optometrist was so thorough and informative. Taking the time to ensure everything is just right is something we pride ourselves on.
It also means a great deal to us that youâve continued to choose David Clulow. Your loyalty over the years is truly appreciated.
We hope you love your two new pairs of glasses and look forward to welcoming you again whenever youâre next visiting.
Kind Regards
Customer Care Team
Would recommend
The team are super friendly and knowledgable. My eye test was thorough and the help I received from choosing the lens for my frames was top notch. I also had a demo of the new "hearing" glasses. Very interesting indeed. All in all great experience.
2026幎1æ14æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your wonderful feedback. Weâre delighted to hear that you had such a great experience with us.
Itâs fantastic to know you found the team super friendly and knowledgeable, and that your eye test was thorough. Weâre especially pleased the support you received when choosing lenses was top notch, as getting the right lenses makes such a difference. Weâre also glad you enjoyed the demo of the new hearing glasses, they really are fascinating technology.
As a little extra, we wanted to let you know that we currently have a 30% offer on the Nuance frame only, running until 8th February 2026. I actually have a pair myself and can honestly say theyâre great, both stylish and comfortable.
Thank you again for taking the time to leave such a kind review. We look forward to welcoming you back soon.
Kind Regards
Customer Care Team
The staff at the Bath store are veryâŠ
The staff at the Bath store are very professional and friendly
2026幎1æ14æ¥
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David Clulow Opticians UK ããã®åç
Thank you for your kind words.
Weâre delighted to hear that you found the team at our Bath store both professional and friendly. Your feedback means a great deal to the whole team.
We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Amazing service from Natalie!
Natalie took me through my eye test and clearly explained how everything was going to work. She was incredibly kind, patient, and informative throughout the whole process, which really put me at ease. She made sure I understood each step and answered my questions thoroughly. The service felt professional yet very welcoming, and it was a genuinely positive experience.
2026幎1æ14æ¥
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David Clulow Opticians UK ããã®åç
Dear Nneka,
Thank you so much for sharing such thoughtful feedback.
Weâre delighted to hear about your positive experience with Natalie. Taking the time to clearly explain each step, answer questions thoroughly, and ensure our clients feel comfortable is something we value greatly, and itâs wonderful to know Natalie made you feel so at ease throughout your eye test.
Weâre pleased that the service felt both professional and welcoming, and we truly appreciate you highlighting Natalieâs kindness, patience, and knowledge. Your comments will be shared with her and the team.
kind regards
Customer Care Team
Great Experience
The staff and service in the Brighton branch really are amazing. Helpful, knowledgeable and not pushy. Great service all round and highly recommend.
2026幎1æ10æ¥
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David Clulow Opticians UK ããã®åç
Dear Julia,
Thank you for your fantastic review.
Weâre so pleased to hear that you had such a positive experience at our Brighton branch. Itâs great to know the team were helpful, knowledgeable, and never pushy, that balance is something we work hard to achieve.
Thank you for the recommendation and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Excellent service all round
Excellent service all round ! Eye test was one of the best l have had . Huge range of designer frames and a style club to spread the cost?
2026幎1æ8æ¥
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David Clulow Opticians UK ããã®åç
Dear Annette, Thank you so much for your kind review! Weâre delighted to hear you had such a positive experience and that the eye test was one of the best youâve had. Itâs great to know you enjoyed our range of designer frames and found our great Style style plan too. We really appreciate your support and look forward to seeing you again soon.
kind Regards
Customer Care Team
Made up for a poor start
I was 10 mins early and met by a very courteous lady at the desk who took my name and guided me to a waiting area. Half an hour later I went back to the desk and shifts had changed and they hadn't been told about me. So not great so far but having found their mistake they were very apologetic, I saw an optometrist immediately and she was excellent. How you deal with mistakes is hugely important and they did that very well. I will return!
2026幎1æ7æ¥
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David Clulow Opticians UK ããã®åç
Thank you for taking the time to share your experience and for your honest feedback. Weâre very sorry for the confusion at the start of your visit and appreciate you bringing this to our attention.
Weâre pleased that once the issue was identified, our team were able to resolve it quickly and that you felt well looked after by our optometrist. Your comments about how mistakes are handled mean a great deal to us, as weâre always striving to improve our service.
Thank you for your understanding and for choosing to return, Hopefully we can make it a full 5 stars next time. We look forward to welcoming you back and ensuring your next visit is seamless from start to finish.
kind Regards
Customer Care Team
Bluewater store is simply excellent!
A big thank you (as always) to Louisa for helping my wife and I get our eyes cared for - she patiently and with honesty, helped us choose frames that are right for us!
We also want to send a big thank you to Maria for being an absolute pro in testing our eyes - thank you both for your care and attention, it keeps us coming back time after time ð
2026幎1æ3æ¥
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David Clulow Opticians UK ããã®åç
Dear Jeff,
Thank you so much for your wonderful review and continued support. Weâre delighted to hear that Louisa once again provided such patient and honest guidance in helping you both find the right frames, and that Maria delivered such a professional and thorough eye examination.
Your kind words about their care and attention mean a great deal to us, and itâs always a pleasure to welcome you back. We truly appreciate your loyalty and look forward to seeing you both again next time.
Kind Regards
Customer Care Team
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