DAY Birger et Mikkelsen レビュー 115

It is always nice to shop at Day. My expectations are always fulfilled. It’ easy to order and pay.

Nice styles and quality - fast delivery as well

Everything is god with the delivery . Unfortunately the trousers I bought, and liked were much, were too big. I have returned- so now it happens to see how it works to get my money back. It took a while before I received my package because Norway is outside EU. So I’ll now wait and see 🤞😊🫶

Fast delivery and great quality! I recently purchased the Philipa blazer and Enzo trousers from your webshop, and I’m very happy with the look and quality of both.

Will be back, thank you! :)

Avoid - if you wanna buy, buy through another trusted seller like Zalando. I bought a dress from them and when it came in the conditions were totally fine but the colour was not as depicted on the website. I knew it was down to interpretation because it was still blue and there are things such as lights, etc, which influence website pics, so I made my case but was okay paying for return costs once they disagreed with it.

Still - I had to send countless e-mails, a phone call and Instagram DMs to get my full refund, including initial shipping costs, which is the customer's right by law. Never have I ever had to go back and forth so much for 24 euros.

If you wanna do a return with them, check terms and conditions: send an e-mail to them opting out of the contract before the 14 day period, and then stand on your right to the full refund (including original shipping costs and excluding a 10EUR fee for return) - you are entitled to it, it is your right as a customer.

Making a customer pay 24 euros (circa 25% of original cost) for a product they have returned unworn to you is a bit extreme in my opinion but that is not the point, it is simply illegal if they have opted out of the contract as described in the terms and conditions.

Not to be dramatic but my worst customer service experience to date.

Hurtig levering og produktet var god i kvaliteten

Bestiller et julegave ønske og vælger at betale med MobilePay. Funktionen virkede ikke og fejlede. Stod som ikke gået igennem så bestilte med Mastercard i stedet. Denne pakke modtages efter få dage. Nu får jeg så besked om at en ny ordre er på vej. Butikken har åbenbart genaktiveret min ordre på MobilePay. Jeg skriver til dem men intet svar efter 2-3 dage. Deres telefon virker heller ikke! Tænk mig man kan have så elendig kundeservice. Det bliver den eneste ordre jeg nogensinde kommer til at købe her. Så mit råd til andre. Køb et andet sted!!

Deres produkter har ikke sammenhæng med pris og kvalitet
Deres farver et MEGET følsom på farver, hvor de falmer efter ret kort tid.
Pas på med køb af produkter der har farve

My daughter bought a bag which we wanted to return two days later.
We had the reciept but were not given our money back. I then called the manager who confirmed that "that's our policy when you buy something in our store. We can give you a voucher". A voucher...
This is fraudulent business policy.
I'll never buy anything ever again at Day by Mikkelsen.

Despite paying £12.85 to return item, and postage tracking receipt saying the goods have been delivered, Day Birger et Mikkelsen Customer Service deny this, hence 5 weeks later still waiting for refund! Apparently there's also an administration cost to return items to add insult to injury!

I have returned an item within the allotted time frame, which was also received by them within the allotted time scale for returns (14 days) as I paid extra for tracking. I have sent enumerable emails to the customer services and any other emails available on the contact section of their website. I have directly messaged them on Instagram. I have lost count of the number of phone calls I have made to them - all of which are in vain. Still no refund.
AVOID AVOID AVOID.

Otroligt omodern butik, dåligt haneting vid returer vilket gör att man inte kommer handla via dem

Min kæreste havde købt en habitjakke til kr 2.700 i jeres Århus butik slut oktober.
Den da desværre var for stor blev den returneret d 3/11 til jeres lager i Herning efter aftale.
GLS oplyser at pakken er leveret, men
vi har fortsat ikke modtaget pengene og kan ikke komme igennem til kundeservice - hverken på mail eller telefon.
Nu er der snart gået en måned, og vi har fortsat intet hørt.
Pt har I modtaget kr 2.700 samt jakken retur, og vi hører ikke fra jer.

Dette er langt fra en god kundeoplevelse!

Jeg har købt en skjorte som desværre viste at have tre grimme syfejl i stoffet. Jeg har desværre først opdaget det efter returretten er udløbet, og har derfor forsøgt at komme i kontakt med deres kundeservice.
Men det er umuligt at komme i kontakt med dem, der er intet svar fra den anden ende.

Terrible experience. I ordered boots and trousers. The delivery was very slow and communication worse. I returned the boots and even though I got proof of delivery they claimed not to have received them and I am £200+ out of pocket. They hate responding to emails, are extremely unhelpful and rude. DO NOT BUY FROM THIS COMPANY.

Bestilte en pompom nøglering. Da jeg modtog den, så var farven på nøgleringen blå istedet for lyserød, som der var vist på billedet. Kontaktede kundeservice. Det var en fejl... de havde slet ikke den lyserøde, så billedet var forkert. Men den flinke medarbejder Martin lod mig få deres sample som de havde på kontoret... hvilket vil sige, at jeg alligevel fik en lyserød. Den var tilmed sendt i en lille taske.
Jeg havde bestilt flere ting..pakken kom hurtigt og den nye pakke med den lyserøde nøglering kom også meget hurtigt efter, at jeg havde skrevet til dem. Bestemt ikke sidste gang, at jeg handler der.

Jeg lagde en ordre på deres hjemmeside og efter 10 dage var den stadig ikke sendt afsted. Jeg skrev så til dem og fik svar 3 dage efter, hvor de siger der er sket en fejl på filen der skulle sendes til lagret. Da jeg så modtager pakken mangler en af de 3 ting som jeg har bestilt...

Bestilte for mere end tre uger siden og fik en bekræftelse samt gennemførte betaling. Har intet hørt - heldigvis har de ikke trukket de 3000 jeg bestilte for. Det håber jeg heller ikke de gør! Ifølge hjemmesiden er noget af det jeg bestilte nu udsolgt, så måske det er fordi de ikke havde de bestilte produkter da det kom til stykket? Hvem ved... Har nu bestilt et andet sted.