De Dietrich レビュー 

The induction hub electronic is giving us problem less than 1 year of usage. Highly unreliable brand and product. Will strongly not recommend

You can't spell De Dietrich without "die," and that's what happened to my induction hob first, now my fridge, and I suspect the dryer is next with its abnormal rumbling.

Not due to my choice or lack of judgment, but the apartment was fitted by developer with these brand new appliances when I moved in July 2023.

In less than a year, the induction hob's heating element failed. So fortunate for me, it broke down so quickly that it was still under the 1-year warranty! When the service technician came, he nonchalantly explained that this was normal and just had to be replaced. This made me suspicious about how often their hobs break down that he was so casual about it, but without having to fork out a cent under warranty, I didn’t harp on it.

But then came the bomb 3 days ago: my fridge started showing an error and could no longer cool. This thing was just 1.5 years old! Weren't fridges supposed to last like 10 years? My previous fridge from a certain LUIGI (ignore the vowels) brand survived past my M.O.P. and is thriving at my mom's place, coming close to its 9th year of service. To give more context, we live on top of a supermarket, so this De Dietrich fridge was never industrially used and packed to the brim with frozen stuff like what some of our parents do.

So the serviceman came, and after a 15-minute inspection, he told me, "It's beyond repair. Maybe we could give you a discount if you bought a new one." Discount your moth..... well, the fridge wasn't the only thing that couldn't keep cool now. I asked him why, and he said something internal was leaking and nothing could be done, then handed me the bill.

So kudos to De Dietrich; you really know your products well, especially their lifespan. The fridge warranty was 1 year, so dying at 1.5 years meant nothing was covered. Also, I love that you allow your servicemen so much flexibility in charging fees. He gave me an invoice for $100; luckily, my wife had previously confirmed with the service center that it was $90. He sheepishly edited the invoice. $90 down the drain for someone to come down and tell me to buy a new fridge because theirs has a shorter lifespan than a Betta fish.

I would have given the dude a nice ice ccccccccccold beverage for coming all the way for nothing, but I couldn't.

Dienst na verkoop van De Dietrich ketel is verschrikkelijk.
Men wil telefonisch niet helpen en via mail ook niet.
Ze willen dat je een technieker betaald, terwijl ze voor het probleem, perfect van op afstand kunnen doorgeven wat je zou moeten doen.
Koop nooit een Dietrich !!!

PAC triphasé 12KW installée fin Février 2023 et en panne 11 mois plus tard le 5 Février 2024 (a fonctionné 3 mois d'hiver)
Depuis donc bientôt 1 an De Dietriech intervient régulièrement sans succès bien que nous arrivons à 4000€ de facture pour son dépannage.
Plus jamais de ma vie j'achèterai cette marque qui était auparavant réputée. Ce n'est plus le cas.

Do not buy their aftersales is beyond bad in the UK. my microwave oven failed after 18 months. they have provided me with the contact number for warranty uk - also appalling and do not respond to phone calls or emails. for a supposedly premium brand just not good enough.

One more for the "my De Dietrich hob broke after 2.5 years", and the 3 years warranty that Appliances Direct sells the units with is worthless, as a condition on their website mentions that the warranty needs to be registered for the third year support to be valid (no mention of that on the AD website or their emails). I contacted De Dietrich but their support email goes to a UK company (Gowan Home) that denied the warranty. In the meantime, Appliances Direct outsources their warranty management to a company (UK Warranty/Pacifica) that's another 1* on Trustpilot.

SAV inexistant sur une pompe à chaleur de 2 ans
aucune réponse du siège situé en Alsace
même après plusieurs relances..
juste incroyable !
marque à ne pas installer ..

I needed some technical support/advise in view of not functioning central heating. Made 5 calls - asked for urgent feedback. De Dietrich service could NOT be contacted .. only via call via Van Marcke (exclusive distributor). They always promised a feedback ASAP. Similar to a problem last year: NEVER called back, despite numerous calls. An absolute disaster.

En mode silence la pompe fait du bruit et nous réveille. Le mode d'emploi pour le programmer est inexistante.

Produit bas de gamme fuite de gaz sur l'unité extérieur sur les sortie Cet D non utilisé
Plus de 10min au tel pour essayer d'avoir un technicien qui m'écoute non on me passe de standard à un soi disant technicien bref nul pas de suivi pas de sav.
La réparation est à ma charge alors que c'est leur montage qui est fautif
J'écris cet avis alors que je suis en ligne avec le sav 14min d'attente pour m'entendre dire que je m'en fous et en plus le technicien me tutoie. Bien sûr aucune prise en charge de garantie La réparation pour moi.
Je te conseille cette marque aucun SAV aucune garantie ils sont pourris

i had a issue with my de dietrich oven soft close door not closing so the oven will not heat so i phoned de dietrich to book a repair which took nearly 2 weeks just to get an engineer date which was a further 2 weeks away but when i got my text repair confirmation it was a further 2 weeks away meaning i am waiting 6 weeks for a repair - they stated they have engineer shortages in my area ( the engineer company is pacifica ) so we will just have to wait ( with no cooker for 6 weeks ) lets hope it does not need a part. die detrich have said they can not swap the appliance until an engineer has looked at it - BUT THEY DO NOT HAVE AN ENGINEER AVAILABLE FOR 6 WEEKS - very disapointed with die detrich which is supposed to be a premium brand and i would not recommend to anyone purchasing anything from this company

We bought De Dietrich 93cm 5 zone induction hob and it broke after 2.5 years. Despite having purchased 5 year warranty Pacifica (unfortunately De Dietrich use Pacifica to deal with warranty repairs in the UK) refused to fix it.
We purchased the same hob to replace the old one and this one broke after few months.
We have spent hours on the phone and 7 weeks later we still have no way to contact Pacifica to repair the hob as they keep putting you through to an inactive line and hung up.
The worst experience we've ever had and £3000 wasted.
Do not buy De Dietrich.

0/100 for customer service lots of phone call after 2 months still no joy

La pompe à chaleur a été mise en route il y a 5 ans, depuis nous avons été obligé de changer le condenseur et un des moteurs de ventilateur (600 € pièce) sachant que le 2ème va probablement lâcher prochainement.
Elle nous coute une fortune. Nous avons constamment peur qu'elle tombe en panne tellement elle est fragile.

First microwave arrived broken, the second arrived but it’s so complicated that my parents can barely work it. Overall, not great customer service and pretty average quality for a very expensive product

ATTENTION !! EVITER LA CHAUDIERE DE DIETRICH !! CATASTROPHIC !! DEPUIS 1 AN JE TOUT CHANGE A L'INTERIEUR AVEC PLUS DE 1000 EUR EN PIECES DETACHE ET TOUJOURS L'ERREUR "E 36" !! QUAND J'AI ECRIT CETTE EVALUATION JE ME SUIS ASSIS A COTE D'ELLE DEPUIS UN DEMI HEURE EN ESPERANT AVOIR TOUCHE UN PEU DE L'EAU CHAUDE CE SOIR ?!? J'AI DEJA APPUYE SUR LE BOUTON DE REINITIALISATION OU MOINS 19 FOIS !!! :((((

I recently purchased an oven and combi oven to go in my new kitchen. We went with the full black design. The interface on the oven is excellent. We had a bit of an issue after a couple of weeks with the combi oven. KAL are the representatives who service de Dietrich in Ireland and following a slight delay initially (a week) they replaced the full combi oven. The team were very helpful and I would definitely be a satisfied customer.

Great experience with De Dietrich. Loved the way the units looked from the start, simple to use. We liked the difference in the controls from other brands and we felt that De Dietrich kept things straight forward yet the oven we got (DOP8785BB) was packed with functionality. Good price on this oven compared with others in the same class, would definitely recomend to anyone wanting a little French flair with their appliances!

As all others here have said. Poor quality stuff that lasts a year or two at best. Customer service is appalling and the spare parts are ludicrously priced (£50+ for a small plastic part of a fridge drawer that should be £10 at most).

Avoid like the plague.