De Dietrich レビュー 

Have their oven and hob. They are garbage. Mind if their own and break so easily. I’ve never hated an appliance more than these.

I wish there was a no star option. After having taken 3 ovens and many visits to finally get an oven that worked, we are have a dead combo-microwave. We have used this expensive appliance no more than 15 times and now it has died. De Dietrich doesn't want to know as it is out of warranty, and their after sales service either hang up on you, or never follow up if you manage to get through. The appalling customer service is matched by equally dismal quality control. We're now speaking to the press to highlight our terrible experience with them. AVOID!!!!!

INCOMPREHENSION S.A.V voir incompétence
Plaque induction DTI1053X achetee en juin 2016 pour 850 euros TTC. Panne totale le 25/01/2023.Les pièces ne sont plus fournies(carte de puissance) alors que la plaque à 6 ans et que sur la facture les pièces sont fournies pendant 10 ans.
Appel au S A V qui me fait trainer depuis 1 mois pour à la fin me proposer une plaque au prix du personnel pour 2000 euros avec remise supplémentaire de 10/100.Lamentable je n'acheterai pas DE DIETRICH pour le remplacement .Je pense que le SAV ne sait pas ecouter ses clients
JL B

My DVH1180GJ dishwasher has been good for a number of years but has recently developed a fault. It is impossible to contact the company for advice and most local appliance repairers won't touch the brand. So perhaps fortunate to have had no problems until now but very frustrating when they don't want anybody getting in touch with them. So probably best to avoid De Dietrich in the first place!

Developer in The Elements Apartment Jakarta Indonesia using die dietrich products for stove and oven, i can tell its very bad, first of all been several units had problems, service bad and indent for spare part take 2-6months, which is not acceptable, and their patner here cost very expensive and only 1 month guarantee for new sparepart.
So likely 10 units we changed it into other brand which is good at service, fast. Seems more to come.

How do you Register a New De Dietrich Oven. 11th January 2023
On the 16th December 2022 I purchased a De Dietrich Oven from Alliances Direct. They removed the old De Dietrich Oven and installed the new one. Once this was done I asked them how to register the new oven and take advantage of the 3 year warranty. Alliances Direct did not seem to know but insisted it was all automatic, I needn’t do anything and I was not to worry. I was unable to obtain any written confirmation that it had been successfully registered.
Later I went online to find out how to register the oven and found the warrantyonline website. I selected the “Registration” option and entered my personal details and then tried to enter the details of the Oven. All Oven details were accepted except the Serial Number. It came up with an error and said I had to call 0333 0436695.
I called that number and waited; after 30 minutes I gave up. I tried again the following day with the same result. On the Monday I tried again and my call was answered. The lady who answered said they had no connection with De Dietrich and the number must be wrong.
After further research online the following telephone number was found 0289 0235088 for Customer, Sales & Service. I called this number and it was immediately answered by someone with a strong Irish accent. It turned out I was talking to a representative in the Dublin Office. He was extremely helpful and immediately agreed to Register my new Oven. He took the Oven and my personal details and in a very short time had Registered my new Oven. Shortly after this I received an e-mail confirming the Registration.
Why was Registration that difficult? It seemed as if no one had ever Registered an Oven before. Clear instructions on how to do a Warranty Registration should be included with every Oven plus how one in the UK would make a warranty claim. I live in Wiltshire England. If I should ever need to report and ask for help under the warranty in the UK over a problem/breakdown of my Oven. How would I do that? If such a situation ever occurred I would hate to have to go through the same agro as above. I would greatly appreciate clear, fool proof details of who and how I would need to contact for help.

j'ai une chaudière De Dietrich qui a tout juste un an et la voilà qui tombe en panne au bout d'un mois d'utilisation cet hiver pour un problème de défaut bruleur qui semble très fréquent. Mon plombier est booké jusqu'à la fin de la semaine (130 appel lundi dernier ) et malgré une personne malade de 80 ans dans l'appartement je dois attendre. J'appelle le service conso et ils ont un problème technique, ils est injoignable. Si encore ils avaient les moyens de nous dépanner tout de suite sous garantie ... Je pense que le standard croule sur les réclamations et demande de réparations...
Un seul conseil : regardez les avis et forum et passez votre chemin. Pour notre part nous en avons pour 10 ans de soucis. Quelle chance vous avez ;)

We have recently bought a De Dietrich induction hob oven with in-built extractor fan and a smaller 'top oven' that sits over the main over (again De Dietrich, but one we've had for a couple of years).

All products are of the highest quality. I'm reading some of the other reviews here and I'm amazed. These products are more user friendly, cook more consistently/evenly and look/feel more durable and of higher quality than anything we looked at +/- €200 either side.

I took advice from a few friends who are far better cooks than me, although I cook a lot. They all recommended going for quality - we feel we've bought just that.

Compared to other induction hobs, it's amazing. Other hobs shut themselves down once any water overspills on it. Hasn't happened once with this one. The in-built fan is a game changer for us as our hob is not under the overhead fan like many kitchens.

The two ovens are different in size and in features. We had the main oven on it's own for years and couldn't fault anything about it. The smaller top oven, which has steam oven features, is like a healthy microwave.

What's not to like?

Moreover, the follow up customer care around some feature queries has been outstanding.

It's easy to get frustrated with a new product or a new piece of tech - but often that frustration is with ourselves. Perhaps that explains some other reviews in this thread - I know I've done something similar myself before.

Recently bought the DeDietrich induction hob with built-in extractor. Love, love, love! I don't usually leave reviews but had to on this occasion. The hob is so easy to use, quick to heat up and has so many clever extras. And, a million times better to have a built-in extractor rather than the ugly overhead.

Also, bought the De Dietrich, top oven with the steam function. Again I would highly recommend it, such a great and easy way to stream fish and veg. And, lots of other functions that I can't wait to try.

Wouldn't recommend their self cleaning oven it main element bent out of shape and blew the oven light and cover to bits just after warranty which I consider a manufacturer fault. They on the other hand said nothing can be done when its out of warranty. It cost €700 Had a Bosch oven for 20 years before it died.

We bought probably our 5th dishwasher at the end of the pandemic when there was no choice. The DV14442JU/1 was the only choice. It is awful. The cutlery tray was made only for those who have hours to kill and enjoy fiddly stuff. The middle rack doesn’t fit average cereal bowls/side plates or the low type of glasses that usually do. The lower rack is better but bad spoke management doesn’t have any wide enough for cereal bowls either. There is a constant smell of detergent that hasn’t been rinsed to the point that we fear we are now injesting detergent if we don’t hand wash. A terrible dishwasher. Be warned.

I bought a De Dietrich dishwasher and ovens as part of a completely new kitchen fitout in 2019. In March 2022 the dishwasher developed a fault rendering it unusable. Then my De Dietrich combi oven outer glass door shattered. I then found out that there is only 1 place in Ireland that will service this brand - KAL in Citywest. After MULTIPLE calls, emails to KAL, and getting nowhere, I eventually got an engineer to come out in May. 5 weeks later, Im still waiting on the repair. Yes, you read that right - I am now 3 months without a working dishwasher and a broken combi oven. Do not TOUCH this brand with a barge pole if you live in Ireland. Worst mistake I ever made was purchasing this brand of appliance. Absolutely shocking customer services and aftersales for a supposedly high end brand of appliance.

Very happy with our oven and hob. Has some really helpful shortcuts in easy to follow digital menus with pre-sets depending on what you are cooking.
The oven is really quiet and quick to get to temperature.
The appliances look good in the kitchen too and add to the design.
Happy to recommend as they are high quality so offer value for money.

A recent purchase of an oven, microwave, hob and hood, these De Dietrich products are a very welcome addition to my kitchen. All are of high quality, very stylish and have easy functionality. The oven in particular has great ease of use. A couple of clicks on the dial and it’s ready to go. Very intuitive appliance. Also the oven has the culinary guides. These are preprogrammed timings for a variety of foodstuff such as meat. It actually differentiates between beef, lamb, chicken etc. This is a great aid in cooking for example roast beef. It gives a choice of rare, medium or well done. A few clicks on the oven’s dial and it is programmed. It does roast beef very well. It does breads, pastries, cakes etc also under the culinary guide function. It is really very helpful to get the result that you want in your cooking. The pyrolytic function on the oven is great also. Who wants to spend time scrubbing an oven when it literally cleans itself! All in all, I am very happy with my De Dietrich products and would be happy to recommend them.

I am in France and purchased a AGC25
The problem I have is the lack of control, and the high usage of gas, far to expensive to run.
I turn to holiday mode and override when I require hot water.
Also each item should be able to work individually.
Heating should be able to switch off at any point.
Also the service department does not communicate very poor service.

I purchased two oven and a microwave. The microwave last 6 years the ovens have blown an element each once. The stove top and dishwasher is the only decent they have made. Will never buy de Dietrich again unless I'm selling the house

PAC Alezio 16 KW installée début 2010.
- 2015 : condenseur percé (changé sur assignation en référé expertise)
- 2021 : rebelote, second condenseur percé (panne identique)

MA décision : je donne pour instruction à l'entreprise qui entretenait cette PAC de procéder à son entier démantèlement et de remettre en route ma bonne vieille chaudière au fioul (qui servait de relève).

CONSEIL : TOUT SAUF DE DIETRICH (c'est ce qui découle d'échanges pointus avec de VRAIS professionnels du chauffage).

11 days wait for a service call out for a 2.5 months old hob that just died !
I bought a 4 Zone Electric Induction Hob (DPI7686XS/N) in May this year as a replacement purely to fit the opening in the granite worktop, cut for it's much older predecessor (which was brilliant). I should have just paid for a new piece of granite ! The price for this model is recommended at £900, I didn't pay that but it was still quite pricey. From the start, there seemed to be a delay in the controls making the changes up and down the the power but I just put that down to being different technology/energy use - my first mistake.
I bought it from The Appliance Depot & it arrived with minimal packaging and sparse instructions - none stating that it should be registered with De Deitrich for warranty purposes just a very missable line item on the invoice that showed a date 1 year ahead for labour and parts - DIDN'T SAY WARRANTY !
Fast forward to today, 2.5 months after I bought it, went bang whilst using just 2 cooking areas, took out the isolator switch and the main fuse and it's totally dead. Phoned the seller who clearly didn't want to know but was still very helpful and polite as far as it went.
This is where is gets to the stage of contemplating GBH. The De Deitrich site points you to a distributor in Belfast for sales, warranty etc but when you call the number shown, first it says 'call back' then it says 'not available' so I filled in the contact boxes as the only alternative only to be told that it's the wrong department & please call another number etc ( very informative with lots of detail to be fair ). Called said number and left the call growling !!!
The company in Belfast or De Deitrich has off-loaded warranty/service calls to an outfit called 0800Repair who clearly do the same for a number of manufacturers but they haven't invested in technology that knows which company you're calling for or call centre staff who can work it out without having to boredly ask 'which manufacturer is it' like I should have known better. Silly me. Without going into all the inane twaddle that preceded it, the final question that destroyed my tightly held patience was, 'how much did you pay for it' and when I asked why that was relevant, the person said that it helps in booking a call out and it was one of the questions they had to ask. Fast forward past the muttered expletives, the earliest date is 11 days from now to get an engineer visit and be without a £900 cooker, What's the betting that he/she won't have the necessary parts, they'll have to be ordered and another visit booked at some random point in the future? Here endeth the rant - don't buy a De Deitrich

How can you get TrustPilot to give 0 stars?
When I moved into this house it was kitted out with De Dietrich appliances from 2010. All seemed to work ok but the hob had some chips around the edge. And sure enough one day it broke. So an insurance replacement bought the latest De Dietrich induction hob.

I filled in the extended warranty online.

3 weeks later it broke for the first time and a part was replaced. A few months later the same part.
And so on until I was in the extended warranty period.

It broke again but De Dietrich UK refused to accept that I had taken up the extended warranty and wanted £450 in total to repair it.

The product itself is a poor imitation of the previous model. It must have been difficult to goo backwards so quickly?

But De Dietrich UK is simply appalling. I would let them off but it is the lie and the cost of repair. I expect the PCB that is replaced each time is less than £50 to make.

Will never touch this stuff again and am going to replace it with something cheaper but better.

Unbelievable: We purchased the De Dietrich oven Model DOP740W in March 2010 when it was considered the best on the market. The digital programme just stopped working but the Darty tecnician tells me De Deitrich no longer makes this part! So the entire oven has to be thrown away? Is this De Dietrich's plan for "sustainable development?" Planned obsolescence?!! Outrageous. Buyer Beware!!