Detectico レビュー 

Detectico からの回答

2025年11月6日

Estimada Mery:

Lamentamos mucho lo sucedido y comprendemos su frustración. Le aseguramos que nuestro servicio es legítimo y con gusto le ayudaremos a resolver este problema lo antes posible.

Por favor, contáctenos a través de support@detectico.com e indíquenos la dirección de correo electrónico que utilizó para su suscripción o cualquier referencia de pago. Esto nos ayudará a localizar su cuenta y realizar los ajustes necesarios.

También podemos ayudarle a cancelar su suscripción para evitar cargos adicionales.

Gracias por informarnos sobre este incidente; estamos aquí para solucionarlo.
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Dear Mery,

We’re truly sorry to hear about your experience and completely understand your frustration. Please rest assured that our service is legitimate, and we’re happy to help resolve this for you as quickly as possible.
Could you please contact us at support@detectico.com with the email address used for your subscription or any payment reference? This will help us locate your account and process the necessary adjustments.

We can also assist you in cancelling your subscription to ensure no further charges occur.

Thank you for bringing this to our attention — we’re here to make things right.

Detectico からの回答

2025年11月19日 に更新

Dear Ken,

Thank you for sharing your feedback with us. We’ve already reached out to you directly at the email address you provided, and we’re now just waiting for your reply so we can help sort everything out for you.

Please take a moment to check your inbox (and your spam/junk folder, just in case). We’re here and ready to assist you as soon as we hear back.

Looking forward to resolving this together.

Detectico からの回答

2025年11月19日 に更新

Cher Hervé,

Merci de nous avoir fait part de vos commentaires. Nous vous avons déjà contacté directement à l'adresse courriel que vous nous avez fournie et nous attendons votre réponse afin de résoudre ce problème au plus vite.

Veuillez prendre un instant pour vérifier votre boîte de réception (et votre dossier de courriers indésirables, par précaution). Nous restons à votre disposition et prêts à vous aider dès que nous aurons de vos nouvelles.

Au plaisir de trouver une solution ensemble.
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Dear Herve,

Thank you for sharing your feedback with us. We’ve already reached out to you directly at the email address you provided, and we’re now just waiting for your reply so we can help sort everything out for you.

Please take a moment to check your inbox (and your spam/junk folder, just in case). We’re here and ready to assist you as soon as we hear back.

Looking forward to resolving this together.

Detectico からの回答

2025年10月26日

Estimado Omar:
Lamentamos mucho su experiencia y comprendemos lo frustrante que debe ser. Queremos aclarar que nuestro sistema de suscripciones está diseñado para que los usuarios puedan cancelar en cualquier momento a través de la configuración de su cuenta o contactando directamente con nuestro equipo de soporte. Nunca restringimos ni retenemos información de pago más allá de lo necesario para procesar su suscripción de forma segura.

En cuanto a sus comentarios sobre el servicio y las funciones, agradeceríamos mucho la oportunidad de revisar su caso en detalle y asegurarnos de que todo se haya gestionado correctamente. ¿Podría proporcionarnos la dirección de correo electrónico o el ID de cuenta asociado a su suscripción?

Nuestro objetivo es resolver esto de forma rápida y transparente, y sus comentarios nos ayudan a mejorar.
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Dear Omar,
We’re very sorry to hear about your experience and understand how frustrating this must feel. We’d like to clarify that our subscription system is designed to allow users to cancel at any time through their account settings or by contacting our support team directly — we never restrict or retain payment information beyond what’s necessary for processing your subscription securely.

Regarding your comments about the service and features, we’d really appreciate the opportunity to review your case in detail and ensure everything was handled correctly. Could you please provide the email address or account ID associated with your subscription?

Our goal is to resolve this quickly and transparently, and your feedback helps us improve.

Detectico からの回答

2025年10月24日

Thank you for your feedback! We’re delighted to hear that Thomas was able to assist you effectively. Providing helpful and responsive support is one of our top priorities.
Detectico Team

Detectico からの回答

2025年10月12日

Estimada Leslie:
Gracias por compartir sus comentarios. Lamentamos que su experiencia no haya cumplido con sus expectativas. Nos esforzamos por ser transparentes con nuestras políticas de precios y cancelación, y por ofrecer resultados valiosos.

Para que podamos analizar su caso específico y brindarle una mejor atención, ¿podría proporcionarnos la dirección de correo electrónico que utilizó al registrarse? Esto nos permitirá localizar su cuenta y resolver cualquier duda que tenga.

Agradecemos sus comentarios y nos comprometemos a mejorar nuestro servicio.
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Dear Leslie,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to be clear about our pricing and cancellation policies, and to provide valuable results.

To help us look into your specific case and assist you better, could you please provide the email address used during sign-up? This will allow us to locate your account and address any concerns you have.

We appreciate your input and are committed to improving our service.

Detectico からの回答

2025年10月7日

Dear Shawn,

We’re sorry to hear about your experience. Please note that all charges on our platform are made in accordance with the terms presented during registration, including information about the automatic renewal following the trial period. No unauthorized payments are processed.

To help us look into this and clarify the details, could you please share the email address used to create your Detectico account? We’ll review your case and provide a detailed explanation.

Detectico からの回答

2025年9月28日 に更新

Szanowny Aleksandrze, nasz Kierownik ds. Obsługi Klienta skontaktował się już z Tobą w sprawie rozwiązania Twojego problemu. Sprawdź swoją skrzynkę e-mail. Dziękujemy za zrozumienie i współpracę.
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Dear Aleksander, our Customer Care Manager has already contacted you with a solution to your problem. Please check your email. Thank you for your understanding and cooperation.

Detectico からの回答

2025年9月28日

Gentile Emanuele,
Ci dispiace che tu la pensi così.

Siamo un servizio affidabile e tutti i costi, incluso il rinnovo automatico dopo il periodo di prova di $ 0,89, sono chiaramente indicati durante la procedura di registrazione. Non viene addebitato alcun costo senza il consenso dell'utente.

Detto questo, comprendiamo che questo possa aver causato confusione e vorremmo aiutarti. Se potessi fornirci l'indirizzo email utilizzato per creare il tuo account, saremo lieti di esaminare i dettagli e di assisterti ulteriormente.

Apprezziamo il tuo feedback e siamo qui per risolvere il problema.
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Dear Emanuele,
We're sorry to hear that you feel this way.

We are a legitimate service, and all charges — including the automatic renewal after the $0.89 trial — are clearly disclosed during the sign-up process. Nothing is charged without user agreement.

That said, we understand that this may have caused confusion, and we’d like to help. If you could provide the email address used to create your account, we’ll gladly review the details and assist you further.

We appreciate your feedback and are here to make things right.

Detectico からの回答

2025年9月3日 に公開

Chère Dyla,
Nous sommes désolés d'apprendre votre expérience. L'essai consiste en un petit paiement initial, suivi d'un abonnement si vous ne l'annulez pas pendant la période d'essai, qui dure deux jours, comme indiqué lors de l'inscription.

Nous comprenons votre frustration concernant les frais et la demande de remboursement, et nous travaillons continuellement à améliorer nos processus et à clarifier la facturation.

Merci pour vos commentaires.
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Dear Dylan,
We’re sorry to hear about your experience. The trial is a small upfront payment followed by a subscription if not canceled within the trial period, which lasts two days as noted during sign-up.

We understand your frustration regarding the charge and refund request, and we’re continually working to improve our processes and clarity around billing.

Thank you for your feedback.

Detectico からの回答

2025年8月21日

Dear Marti,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. This is not the kind of experience we strive to deliver, and we understand your frustration.

In order to look into this further and help resolve the issue, could you please share the email address associated with your account?

Your satisfaction is extremely important to us, and we’re committed to addressing this as promptly as possible

Detectico からの回答

2025年8月20日

Dear Vika,
We're truly sorry to hear about your experience and understand your frustration. Please know that Detectico does not engage in unauthorized charges—every transaction is clearly outlined during the sign-up process, and users are always informed about the subscription terms.

If you encountered any issues, we’d like to investigate and make things right. Kindly share the email address you used during registration so we can check your account and assist you further. We're here to help and are committed to resolving any misunderstandings.

Detectico からの回答

2025年8月20日

Dear Clauton,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. This is not the kind of experience we strive to deliver, and we understand your frustration.

In order to look into this further and help resolve the issue, could you please share the email address associated with your account?

Your satisfaction is extremely important to us, and we’re committed to addressing this as promptly as possible

Detectico からの回答

2025年8月20日

Dear Customer,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. This is not the kind of experience we strive to deliver, and we understand your frustration.

In order to look into this further and help resolve the issue, could you please share the email address associated with your account?

Your satisfaction is extremely important to us, and we’re committed to addressing this as promptly as possible

Detectico からの回答

2025年8月20日

Dear Perry,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. This is not the kind of experience we strive to deliver, and we understand your frustration.

In order to look into this further and help resolve the issue, could you please share the email address associated with your account?

Your satisfaction is extremely important to us, and we’re committed to addressing this as promptly as possible

Detectico からの回答

2025年8月20日

Dear Karen,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. This is not the kind of experience we strive to deliver, and we understand your frustration.

In order to look into this further and help resolve the issue, could you please share the email address associated with your account?

Your satisfaction is extremely important to us, and we’re committed to addressing this as promptly as possible

Detectico からの回答

2025年8月19日

Dear Evans,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. This is not the kind of experience we strive to deliver, and we understand your frustration.

In order to look into this further and help resolve the issue, could you please share the email address associated with your account?

Your satisfaction is extremely important to us, and we’re committed to addressing this as promptly as possible

Detectico からの回答

2025年8月19日

Dear Garcia,
We're truly sorry to hear about your experience and understand your frustration. Please know that Detectico does not engage in hidden charges—every transaction is clearly outlined during the sign-up process, and users are always informed about the subscription terms.

If you encountered any issues, we’d like to investigate and make things right. Kindly share the email address you used during registration so we can check your account and assist you further. We're here to help and are committed to resolving any misunderstandings.

Detectico からの回答

2025年8月19日

Dear Yasmine,
We're truly sorry to hear about your experience and understand your frustration. Please know that Detectico does not engage in unauthorized charges—every transaction is clearly outlined during the sign-up process, and users are always informed about the subscription terms.

If you encountered any issues, we’d like to investigate and make things right. Kindly share the email address you used during registration so we can check your account and assist you further. We're here to help and are committed to resolving any misunderstandings.

Detectico からの回答

2025年8月19日

Dear Victor,
We're truly sorry to hear about your experience and understand your frustration. Please know that Detectico does not engage in unauthorized charges—every transaction is clearly outlined during the sign-up process, and users are always informed about the subscription terms.

If you encountered any issues, we’d like to investigate and make things right. Kindly share the email address you used during registration so we can check your account and assist you further. We're here to help and are committed to resolving any misunderstandings.