Detour Africa レビュヌ 

116
•
TrustScore 5段階評䟡の5

4.9

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5぀星のうち5の評䟡

The tour was very well coordinated from start to finish. The accommodations and experiences were exceptional! Mandy was very helpful and the Earthstomper’s guide Christine was very knowledgeable, frie... もっず芋る

5぀星のうち5の評䟡

James booked our 3 day Sossusvlei tour for us with great efficiency and communication. The trip was spectacular- the scenery, accommodation, food, tour guides and comaraderie. We were issued voucher... もっず芋る

5぀星のうち5の評䟡

Detour Africa were super helpful when we were planning our trip and provided all the necessary information in good time. What was over and above though was the extra effort they put in to organise thi... もっず芋る

5぀星のうち5の評䟡

Wonderful tour company. We did a Kruger Safari and it was fantastic. Everything about the process went smoothly, from the communication, pick ups, and safari itself. Elena our tour coordinator did a f... もっず芋る

䌁業情報

  1. 旅行代理店
  2. カルチャヌツアヌ提䟛業者
  3. 芳光ツアヌ代理店
  4. 旅行業者
  5. ツアヌ オペレヌタヌ

圓該䌁業による蚘述

Detour Africa offers a carefully selected range of overland adventures, wildlife safaris, and travel packages. With over 25 years of experience in organizing African tours and safaris, we bring you the very best of Africa. Whether you're seeking breathtaking landscapes, thrilling wildlife encounters, or immersive cultural explorations, Detour Africa is your trusted companion in discovering the heart and soul of Africa.


連絡先

4.9

優良

TrustScore 5段階評䟡の5

116件のレビュヌ

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4.9

すべおのレビュヌ

(116)

過去12か月のレビュヌ数: 46ä»¶

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5぀星のうち5の評䟡

Awesome Garden Route

The Garden Route tour I booked was spectacular and very much worth the money. Elana from Detour Africa was very quick and kind to respond to any queries I had and the guide/driver who accompanied us, Elroy, was outstanding.I wish i could have extended my tour even longer!

2025幎2月10日
自発的なレビュヌ
5぀星のうち2の評䟡

Not worth the Money ! cheap imitation of Africa !


Not worth the money! Bad organization!

Rip-off and deception!

- we paid over 6000 euros for 2 adults and 1 child for 6 nights + extra costs for national and international flight! - what we got was a bad joke -

- Accommodation near KrÃŒger not even worth 3 stars (unclean, furnishings aged, long way in the desolate state) - Meals below average = among other things great advertised brunch while KrÃŒger was cheap toast, chips, muffins and each a broken apple! We didn't eat any of the ...

- Lodge manager unmotivated, safe was broken and was not repaired, Detour had organized a panorama tour, the manager wanted to charge us again and was supposedly not on her schedule.

She had also tried the same sche a day later at the next table!

Tour guide to the panorama tour rather bored, we and other fellow travelers had to ask again and again where we actually go, how long it takes, etc. = Answer was "surpriseNot worth the money! Bad organization!

Rip-off and deception!

- we paid over 6000 euros for 2 adults and 1 child for 6 nights + extra costs for national and international flight! - what we got was a bad joke -

- Accommodation near KrÃŒger not even worth 3 stars (unclean, furnishings aged, long way in the desolate state) - Meals below average = among other things great advertised brunch while KrÃŒger was cheap toast, chips, muffins and each a broken apple! We didn't eat any of the ...

- Lodge manager unmotivated, safe was broken and was not repaired, Detour had organized a panorama tour, the manager wanted to charge us again and was supposedly not on her schedule.

She had also tried the same sche a day later at the next table!

Tour guide to the panorama tour rather bored, we and other fellow travelers had to ask again and again where we actually go, how long it takes, etc. = Answer was "surprise"

Via Google we then informed ourselves about the sights

Morning Walk the same, only different guide.

We walk 1 hour in the rain for nothing .... An explanation of the fauna, that's it.

To Detour: I booked this tour to have less time for planning, etc., the opposite was the case ... constant email or WhatsApp messages, everything was confirmed a hundred times. Where we actually needed help, namely visas / entry to Zimbabwe, the answer was: book a visa specialist !!!???? What!! This tour is organized by you!
After we had complained about all this to Elana, the answer came: can I do anything else for you !!!???

I am speechless!

2024幎12月22日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Hi Christina,

I’m so sorry to hear the Kruger Safari did not meet your expectations. Please allow me to address each of your concerns below.

Regarding the accommodation for Kruger; we have used the lodge for many many years now and receive fantastic reviews all the time. In fact, if you visit the lodges reviews page on Tripadvisor for example, you’ll see it has 4.5 stars and is rates the #1 lodge in the Guernsey Nature reserve.

With regards to the meals, I’m sad to hear the food did not meet your expectations. Again, we get good feedback on the meals provided on this safari. According to the lodge manager you had informed them that you do not eat sugar, upon arrival. Thus, making it tricky to cater for this last minute. We do request that clients inform us of any dietary requirements at booking stage.

Unfortunately, there was some miscommunication on the Panorama Route tour as this had been pre-booked by us, and after a brief phone call to the manager was sorted out immediately. We apologise for this.
According to the tour guide who took you on the Panorama Route tour that day, it was very misty so you couldn’t see much. It’s very unfortunate that the weather wasn’t good on the day of this activity. He also informed us that at each stop you decided to go off on your own instead of staying with the guide like the rest of the group. This makes it very hard to pass on information on the sights. The tour guide also gives an allotted amount of time at each of the stops and according to his feedback, you were late at each stop resulting in the other passengers on the tour getting frustrated at having to constantly wait.
It sounds like your complaint about the morning walk is regarding the weather. Unfortunately, when on safari there is never guarantee that you will see many animals. If this is the case the guides will always try to make it interested by explaining some of the more intricate details about the plants and animals.
In answer to your complaints about Visas; we are very transparent in this regard. Due to the fact that we are not Visa specialists we generally will refer you to a specialist who can assist with these queries.
After some thorough investigation into your complaints, we have noted a few discrepancies between what you have complained about and what the managers and guides have informed us. According to the feedback form you had completed for the Lodge it would appear you had a good time, stating the tour was “good value for money and that you would return to the lodge”.

While I can understand you being disappointed by the weather during your trip, I do feel it’s quite a harsh rating given that the quality, length and inclusions of this package are definitely in line with industry standards. In addition to this, there was no contact with us during your stay in Kruger letting us know you were unhappy, so no way of us trying to rectify any issues or make the stay more pleasant for you.
Again, I’m sorry the tour did not meet your expectations. Thank you for your valuable feedback, we will take it into consideration for future bookings.
Kind regards,
James

5぀星のうち5の評䟡

Great experience

From the outset customer service was very helpful, our emails were answered promptly and the booking and payment process was straightforward. We were collected promptly and our tour guide was very knowledgeable about the history of the area with lots of fun stories as well. It was a pleasant and easy way to visit all the places of interest.

2024幎11月25日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Thank you for your review! We’re glad to hear you had a great experience and found the booking process easy. It’s also great to know you enjoyed the tour and your guide’s stories. We appreciate your feedback :)

5぀星のうち5の評䟡

it was bychance thatI chose to book


it was bychance thatI chose to book with Detourafrica, and found acompetent adviserin James! he helped me find the right tour to suit me.He always responded to my enquiries and during the trip was at hand or from his side checked to see how i was getting along.much appreciated.
The tour was really everything I was hoping for and I enjoyed the long drives and the heat,as I was prepared for these things! honestly the whole trip was more than I wished for, the changing scenerary the aktivities enlightened our group in many ways.
Our guide Rimson did a grand job,and our driver VictorI can only take my hat off to, the roads were horrendous in parts and I had total trust in him.
Our truck did have issues which these two sorted out with a calmness.
I would chose Detourafrica again. thank you so much James.

2024幎10月15日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Thank you so much for sharing your experience! We are so happy to hear that James was able to help you find the perfect tour and provide support along the way. We’ll pass on your kind words to Rimson and Victor—they truly are stars at what they do. We’d love to have you travel with Detour Africa again in the future! Safe travels, and thank you for choosing us!

5぀星のうち5の評䟡

I’ll travel with them again!

Namibia was a super experience with Detour Africa!! We were looking for a trip that was a good mix of adventure and pleasure but having never been before we didn't know where to start. James, from Detour Africa, advised us on everything, supporting us in choosing and preparing the tour and making sure everything was ok during the trip. He has always been very available (24/7) and precise in satisfying every request and answering every question.
Highly recommended!!

2024幎10月2日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Thank you so much for your fantastic feedback! We’re delighted to hear that Namibia was such a great experience for you. Your recommendation means a lot to us, Safe travels and see you next time!

5぀星のうち4の評䟡

Great 6 dayGarden Route tour with Earthstompers and Detour Afrika

I had a super fun Garden Route tour with Detour Africa and their affiliate Earth stompers.
The booking and information beforehand was super swift, friendly and efficient and I was given several option, advices and all my questions were usually answered on the very same day .
Special thanks also for various hotel recommendations while in Cape Town.
The tour itself was so much fun, constantly a change of scenery and even though we had to change the tour around a bit our tour guide Mark made always sure we were happy and aligned with the new plan.
I can recommend taking a tour with Earth stompers whole heartedly to single travellers as well as couples!
Thank you very much!

2024幎11月3日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Thank you so much for sharing your experience! We’re thrilled you had such a fun time on the Garden Route tour. Its certainly one of our most popular trips :)

5぀星のうち5の評䟡

Holiday of a lifetime

We dealt with James at Detour because of his prompt, friendly and professional responses to our questions over a period of months. Through him we booked two overland tours that were truly the most amazing adventures we could have hoped for. If you are thinking about this kind of adventure you should contact him.

2024幎9月1日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Thank you so much for sharing! We’re so happy to hear that both your trips were amazing! We hope to help you plan more great trips in the future!

5぀星のうち5の評䟡

A great experience from start to finish

It was our first time visiting South Africa. James at Detour Africa was really helpful with planning our booking and was always prompt in addressing any issues or questions we had and with making changes to our reservations. The accommodation in each area was very good. We ate at some lovely restaurants along the route and sampled some new foods.
Benjie was an amazing guide and shared lots of information with us about the Garden Route, the places we visited and the animals we saw. He got to know everyone in our group and was very attentive to the groups needs.
Overall we were really happy with Detour Africa Tours both in the planning and delivery of our private tour.
We all really enjoyed seeing the beauty of South Africa.

2024幎10月5日
自発的なレビュヌ
5぀星のうち5の評䟡

The tours were amazing

The tours were amazing! The booking progress is very easy as well as the payment. The tours' descriptions are accurate and the staff helps wherever it can to make it a great experience.

2024幎8月26日
自発的なレビュヌ
5぀星のうち4の評䟡

Thanks Detour for an amazing stay at Thornhill Lodge, Krugger National Park

Jonny was absolutely amazing , he was able to get a tour inline with my budget and interests . He was very responsive, and always did it with such humility. I learnt about Detour online , however dealing with Jonny was like we had met before, it was indeed a pleasure. My son and I had a splendid time at Thornhill , we saw 3 of the Big 5s. The game drive and panorama route with Bongani was great , we had an absolute blast. We enjoyed our trip. We got special treatment throughout right from our online booking, hotel pick up and drop off , stay at the lodge etc. I highly recommend this tour .

2024幎8月7日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Thank you so much for your awesome review! We're delighted to hear that you and your son had such a fantastic time on our Kruger Lodge Safari. Jonny will be thrilled to know he made such a positive impact on your experience. Your recommendation means the world to us, and we hope to see you on another adventure soon!

5぀星のうち5の評䟡

Memorable

Johnny and team were fantastic they made up a great itinerary and me and my family had a memorable time in Kruger. Special thanks to the leopard guy (Josh) his passion of the forest and determination we could see all the big 5 and great leopard encounter.

2024幎6月28日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Thank you for the great review! Its great to hear that Johnny and the team crafted a memorable Kruger safari for you and your family. Seeing the Big 5 is such an incredible experience.
Warm regards
Detour Africa

5぀星のうち5の評䟡

One for the books

From the booking process to the end the experience was amazing. The Lodge they made use of, activities included was all a memorable experience. Great planning and execution.

2024幎6月27日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Thanks for your feedback! We’re delighted to hear that you enjoyed your trip :) Looking forward to your next adventure with us!
Warm regards
The Detour Africa Team

5぀星のうち5の評䟡

Excellent trip to South Africa

I booked a private tour for a trip in South Africa with Detour Africa Tours. The booking process was very impressive. The Africa Travel Specialist James Adams is very knowledgeable, thoughtful, patient and most helpful. He provided good suggestions to our trip and made very good arrangements for everything. I cannot thank him enough for this wonderful trip.
We completed the trip in early June 2024. It was an excellent trip. We were able to see a lot. All of our hotels are super comfortable. We couldn’t believe we were in South Africa. All of our guides are very responsible and knowledgeable. We learned a lot from our guides.
I especially want to thank our guide Steph for the Garden Route tour. She is very nice and thoughtful. All three travelers in our group are seniors. Steph took good care of us. We had wonderful 5-days with her. All the places she took us and activities she arranged are excellent.
I would highly recommend Detour Africa Tours to all of my friends and everyone.

2024幎5月18日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Thank you so much for the kind words! We're so happy to hear that you had such a memorable time in South Africa. James will be so pleased to know his efforts made your trip special, and we'll be sure to pass your compliments on to Steph too. It’s wonderful to know that you felt well taken care of throughout your journey. We’re grateful for your recommendation :)
Warm regards,
The Detour Africa Team

5぀星のうち5の評䟡

The whole experience with Detour was excellent!

The whole experience with Detour was fantastic. We did a 8 day tour of the Garden Route in South Africa. Communication beforehand from James was excellent and the ability to tailor our tour to our individual needs was great. Our guide Christine was amazing, so knowledgeable and couldn’t do enough for us. Accomodation and activities were perfect. Wouldn’t hesitate to use them again.

2024幎4月8日
自発的なレビュヌ
Detour Africa ロゎ

Detour Africa からの回答

Hi Michelle, thank you for your kind words and for choosing Detour. We look forward to welcoming you back for another memorable adventure! Best wishes, Team Detour Africa :)

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