We have just bought furniture at dfs ayr was a great experience looked after very well everything explained & all done by a lovely lady who was very helpful.
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From the moment you walk through the doors your met with a smile and asked if you need any help or are you just looking. When you have found what your looking for a staff member will help you all the... もっと見る
企業が回答しました
Bought from DFS for years now. Always reliable and professional service. Today was no different, we were given space to browse without any pressure while knowing that we could ask for assistance an... もっと見る
企業が回答しました
We had Colleen as our sales assistant and she was just lovely and very professional, she explained everything in great detail and we even new mutual friends. My experience at dfs was really pleasant... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, 英国
- 0333 999 9740
4.9
優良
3953件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The lady who served us was helpful
The lady who served us was helpful , knew what she was talking about and gave us a run down on choices for my couch and the prices . She was chatty smiling and her customer service was 10 out of 10 .
2026年7月4日
DFS Furniture - Ayr からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Fantastic service
Couldn’t have been more accommodating and helpful in finding us our perfect sofa.
2026年7月4日
DFS Furniture - Ayr からの回答
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
The salesman was extremely friendly and…
The salesman was extremely friendly and dealt with all of our questions in a very professional manner.
2026年7月4日
DFS Furniture - Ayr からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
My first choice every time I need a new couch….
I have had a few couches from DFS now and it’s always been a pleasure, the 0% finance option is great and the quality of the products are amazing.
The delivery drivers are very carful and take great care when delivering products.
They build it all up for you and take everything away with them normally.
The team in Ayr were amazing and left us to relax and pick our favourite couch from the great ranges they had on offer.
2026年7月1日
DFS Furniture - Ayr からの回答
Hello Iain,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Excellent choice of sofas
Excellent choice of sofas, and very knowledgeable salesman/staff providing additional information to inform sofa choice.
2026年7月3日
DFS Furniture - Ayr からの回答
Hello Ian,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
When we arrived at showroom we were…
When we arrived at showroom we were left to stroll around at our leisure browsing and trying out the sofas & chairs. Then we were asked if we needed any assistance. This time let us discuss the pros & cons of each item. By the time a sales person approached we had mostly made our minds up which sofa we were leaning to. A lovely lady sales assistant helped us to finalise. The whole process was very pleasant at DFS Heathfield.
2026年7月2日
DFS Furniture - Ayr からの回答
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Very friendly and very helpful with me…
Very friendly and very helpful with me thank you so much for your customer service
2026年7月2日
DFS Furniture - Ayr からの回答
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
The staff were friendly and not too…
The staff were friendly and not too pushy gave me time to browse at my own leisure. I then approached a member of staff to see if the could assist me with a purchase. She was very helpful and talked me through the care book and how to clean if needed. I then agreed to take out a five year insurance cover she was a nice wee lass made me feel at ease straight away.
2026年7月1日
DFS Furniture - Ayr からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful knowledgeable staff
2026年7月2日
DFS Furniture - Ayr からの回答
Hello Greg,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
We had a really positive experience…
We had a really positive experience with no pressure from the salesperson. Anthony introduced himself right away and was available to answer all our questions throughout the process. Once we made our choice, he carefully went over our selection and made sure we understood everything before finalizing. His friendly and professional approach made the whole experience easy and enjoyable.
2026年6月30日
DFS Furniture - Ayr からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The ease and efficiency of purchasing
The ease and efficiency of purchasing, owing to to the salesperson
2026年6月24日
DFS Furniture - Ayr からの回答
Hello Thomas,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Matys customer service was amazing
Matys customer service was amazing. He suggested a good few dofas for us to looks as, wasn't pushy. Answered everything we needed to know if he didn't know he found out quickly. Ended up buying the sofa we didn't go in for.
2026年7月1日
DFS Furniture - Ayr からの回答
Hello Debbie,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Ashley was lovely
Ashley was lovely , no pressure , good experience looking forward to receiving sofa xx
2026年6月30日
DFS Furniture - Ayr からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
DFS Furniture - Ayr からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
The lady who looked after us was really…
The lady who looked after us was really helpful an clear about everything
2026年6月28日
DFS Furniture - Ayr からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great personal quick service
Fantastic service at person level. Well discussed options and listened to as a customer
2026年6月28日
DFS Furniture - Ayr からの回答
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Ashley was very professional & was very…
Ashley was very professional & was very knowledgeable. No hard sale just aimed to support us with any questions we had 👏
2026年6月28日
DFS Furniture - Ayr からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Ayr からの回答
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Our sales assistant Ashley was very…
Our sales assistant Ashley was very friendly and helpful. She adviced us on the best options for a sofa that suited our requirements. She explained all the care and insurance information and time scale of our order. Ashley also gave us the various payment options available. Overall we were very happy with the assistance we received from Ashley.
2026年6月27日
DFS Furniture - Ayr からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ashley met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Ayr からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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