Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... もっと見る
企業が回答しました
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Helpful & friendly sales assistant called Cheryl. She was not pushy, but there to guide us when needed. She showed us the leather recliners & then left us to discuss amongst ourselves, returning whe... もっと見る
the young man who helped me with my purchase was friendly ,helpful and professional I wasn't pressured into buying just informed about everything. He was very good and made me feel relaxed.
企業が回答しました
I had a very good experience at DFS Banbury. Paul, the salesman, was very helpful, friendly and professional. He took the time to explain everything clearly and made me fell comfortable. He made my vi... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Lockheed Close, OX16 1LX, Banbury, 英国
- 0333 999 9752
4.9
優良
3057件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cheryl was excellent
Cheryl was excellent. She was patient, informative and a pleasure.
The service was excellent.
Information was explained simply and clearly.
Guarantees, delivery and payment also explained extremely well.
2026年7月29日
DFS Furniture - Banbury からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Really good customer service and well…
Really good customer service and well explained presentation by Cheryl at Banbury DFS. store got good collection of sofas and I really appreciate the welcoming customer service.
2026年7月29日
DFS Furniture - Banbury からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Polite informative and excellent…
Polite informative and excellent service let us choose and not pushy to sell would recommend
2026年7月29日
DFS Furniture - Banbury からの回答
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The experience was nice
The experience was nice, friendly and professional staff, talked us through the process, the make/model of furniture, the care, delivery process and cost, the after sales customer service and the finance process. Very polite and calm in answering questions and explaining several times where necessary. Thanks to Cheryl and the rest of her team in Banbury. You guys made our experience worth it
2026年7月28日
DFS Furniture - Banbury からの回答
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Cheryl at Banbury was very informative…
Cheryl at Banbury was very informative and helpful.
2026年7月28日
DFS Furniture - Banbury からの回答
Hello Mr & Mrs Williams,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Lovely sales rep
Lovely sales rep who made the purchase very relaxed even with our 2 children who were constantly distracting us.
2026年7月26日
DFS Furniture - Banbury からの回答
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Banbury からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Thank you Cheryl
We were helped by the lovely Cheryl in the Banbury store. We knew roughly what we wanted and she could answer all our questions so we could get exactly what we wanted.
2026年7月25日
DFS Furniture - Banbury からの回答
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Cheryl.
Kind Regards,
Jordan
DFS Customer Support
Cheryl was exceptionally helpful and…
Cheryl was exceptionally helpful and guided us through the whole buying experience with great charm and a wealth of knowledge which made our decisions easy to make with confidence. The whole team were great. Thank you
2026年7月25日
DFS Furniture - Banbury からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Cheryl met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Brilliant customer service from Ethan…
Brilliant customer service from Ethan very knowledgeable
2026年7月25日
DFS Furniture - Banbury からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Paul Cole’s was friendly informative…
Paul Cole’s was friendly informative and very helpful with helping us with our order today. Was offered a hot drink and time to decide on things. Super service and a pleasure to talk with. Thank you so much for your help.
2026年7月25日
DFS Furniture - Banbury からの回答
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Didn’t feel harassed like normally do…
Didn’t feel harassed like normally do it lots of DFS. Wasn’t to pushy and gave space
2026年7月24日
DFS Furniture - Banbury からの回答
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Super relaxed and salesmen helpful and…
Super relaxed and salesmen helpful and hospitable.
2026年7月24日
DFS Furniture - Banbury からの回答
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent, friendly customer service
Paul was very helpful. He made sure we were getting exactly what we wanted. Everything clearly explained.
2026年7月21日
DFS Furniture - Banbury からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Banbury からの回答
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The staff member Paul was extremely…
The staff member Paul was extremely helpful in every way.
2026年7月20日
DFS Furniture - Banbury からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
No pressure to buy
No pressure to buy. Blake was very helpful and patient gave us lots of information and assisted us in buying the right sofa for us.
2026年7月19日
DFS Furniture - Banbury からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
How helpful Cheryl was
2026年7月19日
DFS Furniture - Banbury からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent furniture and excellent service
I had a very pleasant experience buying a 3-seater leather settee and storage footstool at DFS in Banbury, mostly thanks to Cheryl who answered all of my questions and made a few suggestions over a cup of coffee.
I went to several other furniture shops, in 5 other locations, and none of them had any furniture of interest to me. DFS seems to stock what I want.
2026年7月18日
DFS Furniture - Banbury からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Banbury からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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