Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Shaun made my experience today very relaxing, he was really professional from start to finish. He told me everything I needed to know from furniture care , insurance , delivery etc. He made it a very... もっと見る
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Sophie was great, helpful & informative. I was happy to take out the sofa care 5 year package considering our sofa of choice will be in a cream colour. She explained how to maintain our sofa in the be... もっと見る
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Eva who served us was excellent. Extremely helpful; explained everything really well; very professional; made us tea; answered all our questions; explained the options really clearly. Top marks to Eva... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
49 Boucher Road, BT12 6HR, Belfast, 英国
- 0333 999 9803
4.9
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Shop well displayed and presented to…
Shop well displayed and presented to high standard. Staff was very informative and approachable. The sales person I got was named Conor. He was very friendly and explained everything very well.
2026年7月8日
DFS Furniture - Belfast からの回答
Hello Claire,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
We had the best experience our sales…
We had the best experience our sales man was Sean he was fantastic,made sure we were happy with what we offered which was in the value of over £7000 I really enjoyed our experience.
2026年7月8日
DFS Furniture - Belfast からの回答
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Sean met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
It was pleasure to visit your…
It was pleasure to visit your shop.Great customer service.Robin did really well. Thank you
2026年7月2日
DFS Furniture - Belfast からの回答
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Michael at the Boucher Road store was a…
Michael at the Boucher Road store was a great help. Great overall customer service. Bought our first ever sofa and he was very friendly and positive, made the process as painless as possible!
2026年7月6日
DFS Furniture - Belfast からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Not reliable
Bought beautiful sofas, La-Z-Boy, no power boxes in it. The manufacturer forgot to put it in. We as customers been contacting DFS for over four months. I was told that it will arrive yesterday. Stayed at home and nothing. DFS is not reliable. And causing a lot of stress it’s not worth buying there.
2026年7月6日
自発的なレビュー
DFS Furniture - Belfast からの回答
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Staff were very friendly and helpful
Staff were very friendly and helpful. Particularly Thomas who talked us through all the details of buying our sofa as first time home buyers. Fantastic experience.
2026年6月28日
DFS Furniture - Belfast からの回答
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Thomas.
Kind Regards,
Jordan
DFS Customer Support
Connor was brilliant
Connor was brilliant, he made the whole process very simple and straightforward. Would highly recommend
2026年7月5日
DFS Furniture - Belfast からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service.
2026年7月4日
DFS Furniture - Belfast からの回答
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Robin was very professional and…
Robin was very professional and courteous using a relaxed informal manner that puts the client at ease. His easy rapport got us to spend more money on the product insurance, which we don't normally do, so we'll done him.
2026年7月4日
DFS Furniture - Belfast からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sean was brilliant
Sean was brilliant. Brilliant customer service and talked us through the whole process and asked all the key questions we already had prepared to ask. Had great knowledge on the different fabrics which gave me peace of mind knowing we were picking the right one. Absolute gentleman.
2026年7月4日
DFS Furniture - Belfast からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
There was no pushy salesperson coming…
There was no pushy salesperson coming to you like other shops I'd visited today and the girl that we dealt with Sophie was very helpful was a pleasure speaking to her.
2026年7月4日
DFS Furniture - Belfast からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from Robin
Excellent service from Robin. We took up so much of his time, but he was so patient on the many returns we had to the store, continuously changing our mind. Delighted with our new sofa purchase! Thanks Robin. Michelle
2026年7月4日
DFS Furniture - Belfast からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent experience. Very friendly and welcoming.
Member of staff was very friendly and knowledgeable. I knew what I wanted when I arrived and the sale was quick and easy.
2026年7月4日
DFS Furniture - Belfast からの回答
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The one thing that made my experience…brilliant staff
The one thing that made my experience so good was the staff. Very helpful and friendly.
2026年7月3日
DFS Furniture - Belfast からの回答
Hello Annette,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sean Martin was really helpful and…
Sean Martin was really helpful and knowledgeable. Made the whole experience very easy
2026年7月3日
DFS Furniture - Belfast からの回答
Hello David,
Thanks for your lovely feedback, we’re glad to hear Sean met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Electric 2 seater sofa
Great layout in store with good choices of sofas.
A warm welcome provided and offer of coffee which was greatly appreciated.
The salesman, Connor, was a great help with lots of advice and information about the sofas. Very knowledgeable, courteous and friendly. I was very impressed with the treatment we received.
Would recommend DFS in Belfast
2026年6月30日
DFS Furniture - Belfast からの回答
Hello Janice,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Sean,Belfast branch was 10/10
Sean from the Belfast branch was extremely helpful and lovely to talk to and help us make our decision on placing the order for my new sofa!
Thank you so much again Sean
2026年7月2日
DFS Furniture - Belfast からの回答
Hello Tamera,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Furniture delivery
Purchased furniture and paid in full on placement of order. On delivery some of the goods were missing and after 4 months still waiting delivery. DFS customer services keep saying it's coming but still nothing. Sent emails but no reply.
There just seems to be a total lack of customer service and respect for the customer.
2026年4月1日
自発的なレビュー
DFS Furniture - Belfast からの回答
Hi Scott,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
I attended DFS the staff Sean and Kerry…
I attended DFS the staff Sean and Kerry was so welcoming friendly nice were very helpful explained everything to perfection, they are an absolute credit to DFS 10 out of 10
2026年7月2日
DFS Furniture - Belfast からの回答
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sean and Kerry.
Kind Regards,
Jordan
DFS Customer Support
The staff are very supportive and…
The staff are very supportive and helpful full of information
2026年7月2日
DFS Furniture - Belfast からの回答
Hello Jim,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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