The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... もっと見る
企業が回答しました
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... もっと見る
企業が回答しました
Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, 英国
- 0333 999 9804
4.8
優良
3658件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DFS Furniture - Brent Cross からの回答
Hello Obi,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
All good for the services
2026年7月19日
DFS Furniture - Brent Cross からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Brent Cross からの回答
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Kealan made the whole shopping…
Kealan made the whole shopping experience a 10/10. Friendly, helpful, and knowledgeable throughout. Excellent customer service and a real credit to the team. Thank you!
2026年7月24日
DFS Furniture - Brent Cross からの回答
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Kealan.
Kind Regards,
Jordan
DFS Customer Support
Customer rep was excellent.
2026年7月22日
DFS Furniture - Brent Cross からの回答
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Relaxed shopping experience
Sabina approached nice smile and offered to help. Showed us a verity of sofas in texture we wanted answered all our questions seeked help when needed. Came away with perfect sofa.
2026年7月21日
DFS Furniture - Brent Cross からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service
Great service. Came in knowing what I was looking for and service was helpful and efficient.
2026年7月21日
DFS Furniture - Brent Cross からの回答
Hello Jason,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Brent Cross からの回答
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Please when your man driving my sofa ,I…
Please when your man driving my sofa ,I would like to take their shoes off, due to my wife being very uncomfortable people entire to house with shoes, she get extremely upset, just reminded your men's Please, let me know
Thanks,
2026年7月8日
DFS Furniture - Brent Cross からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. I am really sorry to hear this and I appreciate you letting us know. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
She was very helpful and nice
2026年7月18日
DFS Furniture - Brent Cross からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
DFS Furniture - Brent Cross からの回答
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Brent Cross からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The store assistant (Jas) was very…
The store assistant (Jas) was very patient with me & took the time to answer all of my questions. She made sure I understood everything. Jas was thorough & well informed, also generally friendly. She made my store experience a great one.
2026年7月13日
DFS Furniture - Brent Cross からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The lovely lady who served my talked me…
The lovely lady who served my talked me through everything. Helped me with what I needed to know. Smiling away as we speak. You should be proud to have her in your team
2026年7月12日
DFS Furniture - Brent Cross からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very happy with the customer service
I'd recommend DFS because of its excellent customer service and variety of products! We went to the DFS store in Brent Cross to buy a reclining chair, and a member of staff, Sophie, helped us a lot by explaining the entire process for placing the order, maintenance, guarantee, payment options, and delivery. Sophie was very attentive to our queries, patient and professional with us as we decided on the purchase. Buying this item is a significant investment for my family, and we appreciate that Sophie's customer service was on point, making the whole process more enjoyable and easy!
2026年6月30日
DFS Furniture - Brent Cross からの回答
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Brent Cross からの回答
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great member of staff who helped me in…
Great member of staff who helped me in Brent Cross.
2026年6月30日
DFS Furniture - Brent Cross からの回答
Hello Sav,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service with Sibina thank you
Excellent service with Sibina . She was amazing . Very helpful.
2026年7月8日
DFS Furniture - Brent Cross からの回答
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lorraine A
DFS Central Customer Support
First time buyer from DFS and I must…
First time buyer from DFS and I must say what an excellent customer service I received from this lovely lady. The customer service advisor was extremely friendly and helpful above all she had great knowledge of the sofa I was purchasing and was willing to answer all questions and queries I had before making the purchase. All the other staff were friendly too and the store had a variety of ranges to choose from.just waiting for my new sofa to arrive soon
2026年7月9日
DFS Furniture - Brent Cross からの回答
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Brent Cross からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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