Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... もっと見る
企業が回答しました
My whole experience was great. Sweeda Azam listened carefully to what my requirements were and expertly showed me a range of options that fitted. Then she brought me a coffee and gave me time to tes... もっと見る
企業が回答しました
Sales staff very really helpful, professional and knowledgeable. Told us everything we needed to know before buying and there was no gimmicky sales pitch
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
971 Great West Road, TW8 9DN, Brentford, 英国
- 0333 999 9827
4.8
優良
2869件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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DFS Furniture - Brentford からの回答
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Give your sales person a raise, she smashed it!
The sales person was very good. She greeted us when we arrived but wasn’t pushy and let us browse with no pressure.
When we finally decided on what we wanted, she was there to answer all of our questions. She showed us various options and helped us through the process.
Give her a raise!
2026年6月15日
DFS Furniture - Brentford からの回答
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Fantastic service
The store assistant Sadia was very helpful taking time to ensure measurements of my flat would accommodate the 3 seater plus 2 seater sofa was purchasing.
So friendly too
2026年6月21日
DFS Furniture - Brentford からの回答
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
The lady who served us was very…
The lady who served us was very helpful, friendly and informative.
2026年6月20日
DFS Furniture - Brentford からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful
Very helpful, knowledgeable, spent time explaining different types of products
2026年6月12日
DFS Furniture - Brentford からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
very friendly and informative staff
2026年6月19日
DFS Furniture - Brentford からの回答
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Brentford からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Once we had a good look around the…
Once we had a good look around the store we were warmly approached by Steve who was very friendly and helpful.
He explained everything very clearly and discussed all the information we needed to know in detail
It was a pleasant experience shopping at DFS Brentford
Would highly recommend ⭐️⭐️⭐️⭐️⭐️
2026年6月17日
DFS Furniture - Brentford からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
I was felt very welcome by the…
I was felt very welcome by the Brentford DFS staff, they were professional and expert on their field.
2026年6月7日
DFS Furniture - Brentford からの回答
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The staff made our experience amazing
The staff made our experience amazing. We were presented wih options and have provided clear answeres to our questions.
2026年6月14日
DFS Furniture - Brentford からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The experience has been extraordinary…
The experience has been extraordinary positive. Steve was very supportive and helpful and explained everything with patience and respect.
2026年5月20日
DFS Furniture - Brentford からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great fast and efficient service
2026年6月11日
DFS Furniture - Brentford からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Before decide to buy the sofa we went to visit the show room and we were treated very well by all the staff in the premises, during the visit we enjoyed the coffee offered.
We only called the DFS today and it was amazing how the staff answered all my questions and support me to finalise the purchase. Overall great costumer care and helpful people.
2026年6月10日
DFS Furniture - Brentford からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing customer service from the team…
Amazing customer service from the team from the young lady who helped us with the sale of the sofa and the gentleman who also helped us with tje sofas.
2026年6月9日
DFS Furniture - Brentford からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Brentford からの回答
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The customer service team was very…
The customer service team was very friendly and helpful the ledy was so good thank you very much for your service
2026年6月7日
DFS Furniture - Brentford からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sofa Hunting
We came here this morning looking for a two seater and two arm chairs …after looking round the store we found what we was looking for. The lady (sorry can’t remember your name)was very good at explaining everything and was welcoming & friendly…the whole process was really quick and any questions we did have was answered. All in all great customer service (Brentford Branch)
2026年6月7日
DFS Furniture - Brentford からの回答
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
A Big thank you to Harry
We went in to store and met Harry who was so helpful and professional the sofa we picked was the wimbourne and harry advised we take measurements of our door frames and a video of our entrance hall as the sofa is a big one. We did so and went back following were he advised what we wanted wouldn't fit. He stayed with us for over an hour advising showing us selections that would fit. He is an extremely helpful man and Very polite. I am just grateful for all his help.
2026年6月7日
DFS Furniture - Brentford からの回答
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Wonderful and friendly service
Wonderful and friendly service from the store manager and lovely girl who took our order.
Would highly recommend this store for purchase.
2026年6月6日
DFS Furniture - Brentford からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were lovely & full of banter
Staff were lovely & full of banter! Which made the experience even better! Really helpful!
2026年6月6日
DFS Furniture - Brentford からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
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