DFS Furniture - Crawley レビュー 1,460

TrustScore 5段階評価の5

4.9

76/77 Station Way, RH10 1FP Crawley, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Paula was friendly, helpful and professional. I made several visits to the Crawley store before choosing the sofas we purchased and she made sure to explain everything to us. I cannot review the sofas... もっと見る

企業が回答しました

5つ星のうち5の評価

Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... もっと見る

企業が回答しました

5つ星のうち5の評価

We were initially given sufficient time to look around the shop, whilst having been acknowledged we weren't subjected to overbearing sales staff. When we were ready Paula approached us and enquired as... もっと見る

企業が回答しました

5つ星のうち5の評価

The staff in the store in Crawley were very helpful and informative with good knowledge of the product and made our shopping experience easy and very nice- would go back to this store if we require a... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. 日用品店
  4. リビングルーム用家具の店
  5. ソファー専門店
  6. 椅子張り店

当該企業による記述

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

当該企業による記述


連絡先

4.9

優良

TrustScore 5段階評価の5

1460件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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5つ星のうち5の評価

Brilliant service

Excllent service and very friendly

2026年5月22日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Hello Neil,

Great review, thanks for sharing!

Kind Regards

Lia
DFS Customer Support

5つ星のうち4の評価

Store was very presentable

Store was very presentable. Staff Tom was very helpful with some other staff. Both found solutions we as a family looking for.
I can definitely recommend this store.

2026年5月16日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Good morning Anil,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

5つ星のうち1の評価

Not a positive experience.

Unfortunately I have not had a positive experience with DFS. I ordered the Gilmorton Sofa through the Crawley branch to only receive the incorrect coloured sofa after approximately 3 months. The Branch offered me to keep the incorrect sofa for what I would consider an insulting discount. Not even enough to cover my lost wages taking the day off work for the delivery. However, I eventually received the correct sofa after waiting approximately 5 months for DFS to offer me an embarrassing £50 deduction for the inconvenience. Overall, not happy in the slightest with the time taken and 'thank you for your patience' discount.

2026年1月4日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Good morning Jake,

Thank you for taking the time to share your review, your feedback is greatly appreciated and we are very sorry for the overall experience you have received with DFS.

I see that a replacement furniture was agreed upon, which follows your consumer rights since only one solution is needed. Because our furniture is handmade to order, there is a lead time for all items, including replacements. You were also offered a £50 goodwill gesture as a kind offer, since the store manager had already provided a solution. We apologise that you are still unhappy and hope the replacement items meet your expectations.

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

Really friendly staff helped made me…

Really friendly staff helped made me understand would definitely recommend very nice young lady, Annie.

2026年5月14日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Good Afternoon,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Annie.

Kind Regards,

Jordan
DFS Customer Support

5つ星のうち5の評価

Easy to order

Easy to order a new sofa
Friendly service

2026年5月4日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

Tom was very supportive

Tom was very supportive, friendly team, they gave me all information I was wanted.

2026年5月11日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

5つ星のうち5の評価

Great friendly service


Pleasant experience purchasing my sofa due to friendly staff & excellent service. Would definitely recommend using this branch in Crawley as opposed to the bigger stores.

2026年4月21日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,

Lorraine A
DFS Central Customer Support

5つ星のうち3の評価

Will wait to see how the delivery goes…

Will wait to see how the delivery goes before I write a review

2026年5月2日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Good Morning,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We do ask all our customers to leave a review based on their shopping experience, I am sorry for the way you feel about the review.

You are more than welcome to write a second review once you receive your order. We hope you love your furniture as much as we do when it arrives.

Kind Regards,

Lorraine A
DFS Central Customer Support

5つ星のうち5の評価

Service was amazing and very helpful I…

Service was amazing and very helpful I think our representative was Julie highly recommend

2026年5月4日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Hello,

Thank you for sharing your lovely review with us.

Kind regards
Holly M
DFS Customer Support

5つ星のうち5の評価

The salesperson was very patient and…

The salesperson was very patient and knowledgeable. We were very pleased with the price.

2026年5月3日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Good Morning,

Thanks for the fabulous review, we really appreciate you taking the time to share with others!

Kind Regards,

Jordan
DFS Customer Support

5つ星のうち5の評価

Fantastic service from Paula

Fantastic service from Paula. Very knowledgable and exceptionally helpful. Took the time to help us get the exact sofas we needed

2026年5月2日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価

The staff in the store in Crawley were…

The staff in the store in Crawley were very helpful and informative with good knowledge of the product and made our shopping experience easy and very nice- would go back to this store if we require any other furniture
Kind regards

2026年4月21日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

5つ星のうち5の評価

DFS Crawley

Great choice, reasonable prices great service from Zoe
Only downside is the wait until delivery but all furniture shops are same.

2026年4月29日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価

I went into the Crawley store today and…

I went into the Crawley store today and was greeted by the lovely Brook and derren, they were brilliant and couldn’t have been more helpful they made the process of buying a sofa very quick and easy! Thankyou so much :)

2026年4月26日
DFS Furniture - Crawley ロゴ

DFS Furniture - Crawley からの回答

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

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