Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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We had to wait before being seen But the sales rep has extremely helpful and knowledgeable Going the extra mile to make sure I selected the right sofa The only problem was that I went over budget... もっと見る
企業が回答しました
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... もっと見る
企業が回答しました
Zoe from Crawley was super helpful, polite and friendly. She’s was knowledgable with the sofas in store and helped us find the right one to suit our needs.
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
76/77 Station Way, RH10 1FP, Crawley, 英国
- 0333 999 9511
4.8
優良
1485件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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DFS Furniture - Crawley からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Crawley からの回答
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Buying new sofas
We were initially given sufficient time to look around the shop, whilst having been acknowledged we weren't subjected to overbearing sales staff. When we were ready Paula approached us and enquired as to what we were interested in. Having explained what we were interested in, Paula took us through the various options, size, fabric, protection etc. My wife was provided with a coffee. We agreed on what we wanted and the order was processed swiftly with explanation of the next steps and delivery process. The whole experience was professional.
2026年4月3日
DFS Furniture - Crawley からの回答
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Very friendly staff
Very friendly staff, easy process. Not keen on delivery charge, should be built into price of goods.
2026年4月1日
DFS Furniture - Crawley からの回答
Good morning Colin,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
We are so sorry to hear you feel this way regarding the delivery charge. Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
very professional the staff is…friendly The team went above and beyond to ensure my satisfaction. I was blown away by her professionalism
very professional the staff is friendly, and I been show a great selection of products. 10/10
2026年4月1日
DFS Furniture - Crawley からの回答
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Superb customer service
Your advisor Derryn, was most attentive, knowledgable and very professional, Derryn spent a long time with us ensuring that we were given the very best information available.
Both my husband and I are over seventy, and Derryn’s customer service to ourselves was outstanding.
2026年3月27日
DFS Furniture - Crawley からの回答
Good morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff great
Staff great, very knowledgeable, professional and patient, really took the time to ensure we were happy
2026年3月22日
DFS Furniture - Crawley からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We wasn't approached and that made us…
We wasn't approached and that made us feel so relaxed, when we was ready your member of staff was very helpful, made us feel so comfortable and so helpful, we both felt so relaxed with her.
2026年3月11日
DFS Furniture - Crawley からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
DFS Furniture - Crawley からの回答
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Zoe was amazing
Zoe was amazing! She explained everything so well and could answer any questions I asked. Found her very friendly.
2026年3月8日
DFS Furniture - Crawley からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brilliant salesman
Brilliant salesman. Fully knowledgeable of the product and extremely helpful.
I fully recommend to ask for Tom at DFS Crawley.
2026年3月8日
DFS Furniture - Crawley からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Crawley からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Crawley からの回答
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
Excellent Customer Service
The lady who served us was very informative and friendly. She gave us some space to look by ourselves at first, then when we needed help or any questions she was quick to answer and happy and friendly the whole time while we discussed our options.
2026年3月7日
DFS Furniture - Crawley からの回答
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
The lady was very helpful very kind…
The lady was very helpful very kind answered all my questions
2026年3月2日
DFS Furniture - Crawley からの回答
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
The young lady that took us through the…
The young lady that took us through the order was very polite and explained everything well, she answered all our questions with good knowledge
2026年3月1日
DFS Furniture - Crawley からの回答
Good afternoon Vee,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Service provided at DFS Crawley
Member of staff at DFS Crawley was very helpful. Knowledgeable on the products available and explained things in detail to ,which put my mind at rest. Truly gave a 5 star service.
2026年2月28日
自発的なレビュー
DFS Furniture - Crawley からの回答
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Lorraine A
DFS Central Customer Support
Very helpful member of staff
Member of staff was very helpful. Explained the terms and conditions of my purchase. She was very polite and explained the options available to me which put my mind at rest. A real pleasure to do business with. Truly a 5 star service.
2026年2月28日
DFS Furniture - Crawley からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
DFS Furniture - Crawley からの回答
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
My experience at DFS Crawley was very…positive
My experience at DFS Crawley was very positive. The sales person Paula was very professional and polite. She had a very good knowledge of the product I wanted and gave some good advice on maintaining my new purchase. I would have no problem recommending DFS and Paula.
2026年2月22日
DFS Furniture - Crawley からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Paula met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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