I visited DFS today and ordered a coffee table. I just wanted to leave some feedback about the lovely lady who served me. She was extremely friendly, helpful and made the whole experience really e... もっと見る
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Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... もっと見る
企業が回答しました
Very friendly staff and very helpful. Have previously bought a sofa from here and decided to purchase another one as great experience before. Zoe Chichester sold me my sofa and found her very friend... もっと見る
企業が回答しました
We were struggling to decide on a sofa, Paula was very helpful with their input. Very friendly staff who are happy to help and guide on the process of choosing a sofa and ordering.
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
76/77 Station Way, RH10 1FP, Crawley, 英国
- 0333 999 9511
4.9
優良
1490件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff were helpful and were careful to…
Staff were helpful and were careful to listen to our needs ordering process was easy
2025年10月18日
DFS Furniture - Crawley からの回答
We appreciate you sharing your positive experience! We're happy to hear that our staff listened to your needs and made the ordering process easy.
Kind Regards,
Vanessa
DFS Customer Support
Great knowledge
Great knowledge, found us the perfect sofa and cuddle seat. Lots of patience whilst we tried lots of different options
2025年10月11日
DFS Furniture - Crawley からの回答
We're happy to hear that our knowledge and patience helped you discover the perfect sofa and cuddle seat! Thank you for sharing your positive experience with us.
Kind regards,
Vanessa
DFS Customer Support
Excellent friendly service with a coffee and a smile
We found our sales advisor very informative and helpful, it was nice to feel relaxed with our cappuccinos that we were offered whilst the finer details of our purchase were being explained fully. I didn't feel pressured at all into making a purchase which was reassuring. I would definitely recommend you store to my friends.
2025年10月18日
DFS Furniture - Crawley からの回答
We're happy to hear that our sales advisor was informative and helpful, and that you felt relaxed during the purchase process. It's great you didn't feel pressured and would recommend our store. Thanks for your positive feedback.
Kind regards,
Vanessa
DFS Customer Support
Sales assistant very helpful well…
Sales assistant very helpful well informed about the sofa we will picked
2025年10月18日
DFS Furniture - Crawley からの回答
We appreciate you sharing your experience with us. We are so glad to hear our sales assistant was helpful and well-informed about your selection.
Kind regards,
Vanessa
DFS Customer Support
DFS Furniture - Crawley からの回答
Thank you for your kind words
Kind Regards,
Vanessa
DFS Customer Support
When I went into the store it was so…
When I went into the store it was so nice to feel welcomed and have no pressure sales forced upon us.
Great service and very helpful.
2025年10月12日
DFS Furniture - Crawley からの回答
Good morning Morgan,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service and clear explanation…
Excellent service and clear explanation and support in making our purchase.
2025年10月13日
DFS Furniture - Crawley からの回答
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brooke was lovely!
Brooke was really personable, friendly and professional.
I had visited the store previously and researched so knew what I wanted. Brooke was very good at checking details and colour options, showing examples in store and made the ordering process very easy. When feeling the difference between the cushion options, she was insistent I sat like I did at home so I did take my shoes off and tuck my feet up to be comfortable!
She was very clear with the care of the sofa and the products on offer, which we purchased.
Would definitely return in the future and ask for Brooke’s assistance again.
2025年10月12日
DFS Furniture - Crawley からの回答
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Perfect sales
We went intocthe Crawley branch and the lady was so helpful and friendly. There no was no overbearing hard sell but she was perfectly attentive, polite and helpful
2025年10月12日
DFS Furniture - Crawley からの回答
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Crawley mall DFS. I was met in the shop by a lady called…
I was met in the shop by a lady called Brooke… she was very smiley and very helpful… she spent a lot of time with me making sure I choose the best option for me and she went through everything. Such a lovely lady.
2025年10月9日
DFS Furniture - Crawley からの回答
We're happy to hear that you enjoyed your experience in our shop. We appreciate your positive feedback regarding the assistance you received. It's great to know that our team member was so helpful and attentive.
Kind Regards,
Vanessa
DFS Customer Support
Great customer experience
Tom and Brook were great. Superb helpful in the store and on the phone taking our order. Great customer service!
2025年10月9日
DFS Furniture - Crawley からの回答
We appreciate you taking the time to share your positive experience. We are so glad to hear that you were happy with the assistance you received in our store.
Kind regards,
Vanessa
DFS Customer Support
Great customer service from Tom and his…
Great customer service from Tom and his colleague.
2025年10月9日
DFS Furniture - Crawley からの回答
Good afternoon Tom,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff was helpful in explaining
I visited Crawley branch recently and they didn't have the sofa in store on display. However, they explained it very well.
2025年9月30日
DFS Furniture - Crawley からの回答
We appreciate you taking the time to share your experience. We're glad the team provided a helpful explanation, even though the sofa wasn't on display during your visit.
Kind Regards,
Vanessa
DFS Customer Support
Buying a Ronan L shaped sofa
Went into the Crawley store twice before deciding to go for our sofa. Went onto the dfs website and found the phone number for purchases and got connected to Zee. He was great, taking us through the process in a really clear way. He made sure we had the right sofa, with all the features we wanted. We were very pleased with the thoroughness of the process.
2025年10月7日
DFS Furniture - Crawley からの回答
We appreciate you taking the time to share your experience. We're happy to hear that you were pleased with the service you received and that the process was clear and thorough. Thank you for your positive feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very friendly staff gave us coffee and…
Very friendly staff gave us coffee and chatted with us about the sofa. Very informative and helpful
2025年9月25日
DFS Furniture - Crawley からの回答
We appreciate you sharing your experience with us. We're happy to hear that our staff were friendly, helpful, and informative during your visit.
Kind Regards,
Vanessa
DFS Customer Support
DFS: amazing & beautiful
Amazing staff, a pleasant experience interacting with Brad as well! Very polite, experienced, and friendly! Amazing designs, ordered my sofas and tables from them!
Their table lamps are beautiful too!
I’d highly recommend!
2025年9月27日
DFS Furniture - Crawley からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Brad.
Kind Regards,
Jordan
DFS Customer Support
Really pleased with the assistance…
Really pleased with the assistance provided. Tom was excellent
2025年10月4日
DFS Furniture - Crawley からの回答
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Friendly staff who were incredibly…
Friendly staff who were incredibly helpful and gave some good advice/opinions on which sofa to go for and the material
2025年9月26日
DFS Furniture - Crawley からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I enjoyed the teams patience and…
I enjoyed the teams patience and kindness,so lovely and my purchase is worth the money so comfy .
2025年10月1日
DFS Furniture - Crawley からの回答
Good Afternoon Victoria,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Everything was explained clearly
Everything was explained clearly. Helpful not pushy sales staff. Friendly atmosphere
2025年9月29日
DFS Furniture - Crawley からの回答
Good afternoon Liz,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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