Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... もっと見る
企業が回答しました
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... もっと見る
企業が回答しました
Perfectly smooth transaction & very happy with sales staff who were informative in helping me choose what I wanted. Great service overall.
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, 英国
- 0333 999 9838
4.9
優良
2648件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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DFS Furniture - Derry Londonderry からの回答
Hello Matt,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Hello Declan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great shopping experience…
The sales person approached early to see if we needed assistance, he had lots of information and showed us multiple options to ensure that we were happy with what we choose
2026年5月24日
DFS Furniture - Derry Londonderry からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Elaine was brilliant talked me through…
Elaine was brilliant talked me through everything with the sofa
2026年5月23日
DFS Furniture - Derry Londonderry からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Great service
2026年5月15日
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Kieran was so helpful and mannerly when…
Kieran was so helpful and mannerly when dealing with me ,he explained everything well and with such professionalism.thank you Kieran
2026年5月19日
DFS Furniture - Derry Londonderry からの回答
Good afternoon Loretta,
Thanks for your lovely feedback, we’re glad to hear Kieran met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sales person Emily was very helpful and…
Sales person Emily was very helpful and made the transaction very easy!
2026年5月19日
DFS Furniture - Derry Londonderry からの回答
Good morning Michael,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
First class service from team
First class service from team .
Helpful, respectful and so professional.
It was a pleasure to shop at Lisnagalvin store
Thank you for your excellent service
2026年5月18日
DFS Furniture - Derry Londonderry からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
My experience was great
My experience was great. Thanks to the sales assistant James sewell. He made it very easy. Can't wait till my new sofa arrives.
2026年5月11日
DFS Furniture - Derry Londonderry からの回答
Good afternoon Theresa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS derry Conor and the staff have a brilliant…
Conor and the staff have a brilliant customer care service and looked after us so well... Will absolutely recommend to friends and family. We are very happy with our purchase and given all information we needed prior to completing our purchases.
2026年5月9日
DFS Furniture - Derry Londonderry からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Conor met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We experienced excellent customer…
We experienced excellent customer service, and the staff were extremely helpful and knowledgeable in helping us select the best product to suit our needs. We would definitely recommend your company to friends and family.
2026年5月16日
DFS Furniture - Derry Londonderry からの回答
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Did not like that additional price on…
Did not like that additional price on product for warranty was not discussed with me
2026年5月7日
DFS Furniture - Derry Londonderry からの回答
Good Morning,
We are really sorry to hear the concerns you have raised this is really disappointing to hear. After looking into your order we are unable to see any warranty has been added on to your order. Should you need any assistance please do contact us on 0333 99 99 777 and we would be happy to help.
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
First class service from kerian.
First class service from kerian.. very friendly and brilliant to work with
2026年5月5日
DFS Furniture - Derry Londonderry からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very good service!
Can’t remember the guys name, was wearing glasses and a cream
outfit, very pleasant and helpful!
2026年5月4日
DFS Furniture - Derry Londonderry からの回答
Good morning Jenny,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sofa was advertised with cushions
Sofa was advertised with cushions . These were not included in price. Delivery was not included in price. None of which was advertised. . Considering we spent £4700+ on new suite. Highly diaappointed
2026年4月26日
DFS Furniture - Derry Londonderry からの回答
Good morning Stephen,
Thank you for taking the opportunity to share your experience with us, we are really sorry to hear that the additional extras and delivery fee were not explained clearly at the point of purchase. To keep our product prices as low as possible we do not embed the delivery cost into the price of our products. The furniture is presented with additional cushions for display purposes, however our advisers will inform you if the products are included or not.
Kind Regards,
Holly M
DFS Customer Support
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