Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... もっと見る
企業が回答しました
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... もっと見る
企業が回答しました
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, 英国
- 0333 999 9838
4.9
優良
2652件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful and knowledgeable staff
Friendly and knowledgeable staff, welcoming atmosphere giving you space to browse without being pushy
2026年4月3日
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I visited DFS in Derry I wanted to…
I visited DFS in Derry I wanted to purchase a sideboard that I had seen online but wanted to see the furniture before I purchased they didn’t have the sideboard but had other furniture of the same brand that I could view
I found the staff very friendly and helpful they made the whole process very easy I I would recommend them and I would definitely return to this branch again
I’m looking forward to getting my new furniture
2026年4月9日
DFS Furniture - Derry Londonderry からの回答
Good afternoon Marie,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Stevie explained everything so well
Stevie explained everything so well. He was very nice and helpful and we left the shop as very happy customers 😊
2026年4月9日
DFS Furniture - Derry Londonderry からの回答
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
It was the gentleman who looked after…
It was the gentleman who looked after me bay explained in a way I would have anderstud he was a good gentleman and no many about
2026年4月8日
DFS Furniture - Derry Londonderry からの回答
Good morning Giuseppe,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
First class experience with DFS
Elaine was extremely helpful. She explained everything we needed to know about our purchased items and their aftercare. Extremely efficient and pleasant.
2026年4月7日
DFS Furniture - Derry Londonderry からの回答
Good morning,
Thanks for your lovely feedback, we’re glad to hear Elaine met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very good sales man explained…
Very good sales man explained everything to us, answered all questions we ask with no hesitation, highly recommend DFS
2026年4月6日
DFS Furniture - Derry Londonderry からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Fantastic service as always
Fantastic service as always, pleasant welcome, fast and easy process for purchasing, and enjoyable service ,I would recommend this storenabsolutly.
2026年4月6日
DFS Furniture - Derry Londonderry からの回答
Good afternoon Arlene,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Gary was great
Gary was great. Fantastic customer service and made it seemless. Very professional and zero pressure on everything. Great asset to the store
2026年4月3日
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Friendly approach , all information provided that myself as a customer asked
The person dealing with my information needed about the furniture I was looking for was very friendly , helpful and explained everything from sizing of furniture , designs , the special offer that was on , credit and warranty's . I found him very pleasant and helpful
2026年4月1日
DFS Furniture - Derry Londonderry からの回答
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Buy experience The sales man was very knowledgeable…
The sales man was very knowledgeable and answered all our question which permitted us to order the furniture we wanted.
2026年3月27日
DFS Furniture - Derry Londonderry からの回答
Good morning Pauline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Good afternoon Jonathan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Good experience
James was very welcoming when we arrived at store. We received great customer service, despite being indecisive and unsure what we were looking for, he walked around with us and helped us explore all options before helping us find our dream sofa. We are looking forward to receiving our order and will definitely be back.
2026年3月22日
DFS Furniture - Derry Londonderry からの回答
Good Morning Shannon,
Thank you for taking the time to leave us a 5* review. We’re happy that James met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Good Morning Laura,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Meet a lovely man called Gary had lots…
Meet a lovely man called Gary had lots of knowledge about what I was looking for explain all details about finance. Shop was lovely looking and very well kept
2026年3月14日
DFS Furniture - Derry Londonderry からの回答
Good Morning Karen,
Thank you for leaving us a 5* review. We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The welcoming as soon as you come…
The welcoming as soon as you come through the doors and then them letting you browse and just making themselves be seen if you need assistance. James went through my order and made sure I understood what I had ordered and he even did a wee upscale of a foot stool/ pedestal which I didn’t think of but love the idea of having one.
2026年3月8日
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
James was an brilliant advisor
James was an brilliant advisor. He talked us through a few choices and groupings until we decided upon our purchase. Everything was explained indepth in a lovely unpressured way. I am extremely happy with the service we recieved and cannot praise James enough for his expertise.
2026年3月7日
DFS Furniture - Derry Londonderry からの回答
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Kind Regards,
Vanessa
DFS Customer Support
Elaine was very helpful
Elaine was very helpful with giving me as much information possible and the information was giving so it was easy to understand , was also made to feel like I did not have to rush with the decision that I made while choosing my sofa . All in all a brilliant experience.
2026年3月7日
DFS Furniture - Derry Londonderry からの回答
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
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