Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... もっと見る
企業が回答しました
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... もっと見る
企業が回答しました
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, 英国
- 0333 999 9838
4.9
優良
2652件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Londonderry DFS visit
The sales person, Stephen, was very helpful, he explained everything very clearly
2026年3月6日
DFS Furniture - Derry Londonderry からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Amazing service
we got great help in what we wanted to find and the staff was amazing, so helpful and very knowledgeable about the product we wanted
2026年3月4日
DFS Furniture - Derry Londonderry からの回答
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Couldn’t have asked for any more…
Couldn’t have asked for any more advice, Elaine gave me great recommendations and was amazing help, asset to company
2026年3月3日
DFS Furniture - Derry Londonderry からの回答
Good morning Lynn,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Every little detail was explained…
Every little detail was explained clearly was very helpful in every way could not have asked for more.
2026年3月2日
DFS Furniture - Derry Londonderry からの回答
Good afternoon Merle,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The beautiful sofa that caught my eye 👀…
The beautiful sofa that caught my eye 👀 couldn’t leave without it the young man who dealt with us was fab he was polite well mannered and very patient with us thank you so much 😊
2026年3月1日
DFS Furniture - Derry Londonderry からの回答
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Can't mind the girl name now but she…
Can't mind the girl name now but she was brilliant help really lovely 2 talk 2 aswell
2026年2月26日
DFS Furniture - Derry Londonderry からの回答
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Gary helped me choose a sofabed with…
Gary helped me choose a sofabed with grace & patience!! Enjoyed the ease of information with no 'rehersed hard sell talk'. Very authentic sales person:)
2026年2月27日
DFS Furniture - Derry Londonderry からの回答
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Or experience at DFS was excellent…
Or experience at DFS was excellent James was very helpful with everything and explained everything clearly thanks so much.
2026年3月1日
DFS Furniture - Derry Londonderry からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Pleasant Experiance.
The sales member was very polite,helpful and friendly, she explained quite clearly our options throughout the process,
2026年3月1日
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The man that saw to me was very…
The man that saw to me was very friendly extremely helpful and made it so simple for me was very much appreciated
2026年2月27日
DFS Furniture - Derry Londonderry からの回答
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Derry Londonderry からの回答
We appreciate your kind words regarding our service and staff; we're so happy you had a positive experience!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
We appreciate you taking the time to share your feedback. We are so happy to hear you had such a helpful and knowledgeable experience.
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
We appreciate you sharing your positive experience with our team; we're so happy to hear they were helpful and friendly!
Kind Regards,
Vanessa
DFS Customer Support
James was our sales man
James was our sales man. I found him very helpful and nothing was any bother to him. Would highly recommend. This is my second purchase. 🤩🤩
2026年2月8日
DFS Furniture - Derry Londonderry からの回答
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
We appreciate you sharing your positive experience with our staff; thank you for your high rating.
Kind Regards,
Vanessa
DFS Customer Support
1st class service
We were greeted by Elaine, instantly made to feel very welcome especially with our wee ones, she took loads of time to explain about the particular sofa we were interested in and nothing was a problem, even went and made us coffees and hot chocolate
2026年2月15日
DFS Furniture - Derry Londonderry からの回答
Good morning Colin,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Elaine.
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Elaine was exceptional complete my…
Elaine was exceptional complete my transaction quickly for our new cinesound sofa,
2026年2月15日
DFS Furniture - Derry Londonderry からの回答
We're happy to hear that the transaction for your new sofa was completed quickly. Thank you for sharing your positive experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Great offers
Good, selection, staff very welcoming & friendly, they let's us roam the store at our leisure.
2026年2月15日
DFS Furniture - Derry Londonderry からの回答
We appreciate you sharing your positive experience with us. We are so happy to hear that you enjoyed our selection and friendly staff.
Kind Regards,
Vanessa
DFS Customer Support
Damage to my sofa
Damage to my sofa, the velvet is scratched at the back and beside it is a hole which looks kind of like a cigarette burn or something, I also did not receive the fabricare I paid for, I am happy with my sofa but would like a resolution to the damage made, I understand there are different compartments to getting a sofa built from picking in the shop to the delivery but one would expect their furniture to be handled with a lot more care than it gets, I would also expect to get the products I’ve paid for, we spent a lot more than what the sofa was actually worth with “insurance” and the fabricare and our sofa is damaged and no fabricare received, there was another issues with getting the sofa to click in together (it’s a corner), but I think I’ve made my point, bit disappointing to say the least.
2026年2月14日
自発的なレビュー
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for sharing your feedback with us, it is disappointing to hear your product arrived with faults and the care kit was not delivered. We can see contact has been attempted today to discuss your concerns further however we were unable to reach you. If you would like to speak to a member of the team you can call 0333 9999 777 or by completing a contact form online.
Kind regards
Holly M
DFS Customer Support
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