Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... もっと見る
企業が回答しました
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... もっと見る
企業が回答しました
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, 英国
- 0333 999 9838
4.9
優良
2653件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer care is par excellent
2026年1月22日
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Your sales rep James was very helpful…
Your sales rep James was very helpful throughout the process.
2026年1月25日
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Excellent service in store and wide…
Excellent service in store and wide range to choose from
2026年1月25日
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Repeat customer 👌
I have bought my last 3 suites from DFS and I've always enjoyed the experience in store. The staff are so friendly and remember us too. I always find what I'm looking for and love the payment plans. When I've had to contact support for a repair the man was out within the week. Good aftercare. Will continue to shop and highly recommend DFS
2026年1月18日
DFS Furniture - Derry Londonderry からの回答
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Scottish saleswoman
Scottish woman (sorry can’t remember your name) who sold me sofa bed was great. Knows her stuff. Kind and patient. Whatever you’re paying her, pay her more.
2026年1月24日
DFS Furniture - Derry Londonderry からの回答
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Derry Londonderry からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great experience. Staff fantastic
Friendly approachable staff. The knowledge of the products. Great experience could have sat chatting all day. No pressure to buy. Overall fantastic 👌
2026年1月18日
DFS Furniture - Derry Londonderry からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Good morning,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Love our new Sofa
Love our new Sofa.
Everything was explained about warranty and delivery times. Got it on the sale too
2026年1月17日
DFS Furniture - Derry Londonderry からの回答
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Gary was very helpful and…
Gary was very helpful and knowledgeable, was not pushy and answered all our questions.
2026年1月14日
DFS Furniture - Derry Londonderry からの回答
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales rep Eimear
The sales rep Eimear. She was patient, knowledgeable and pleasant.
It was a pleasure dealing with her.
Very happy with the experience and our purchase.
2026年1月14日
DFS Furniture - Derry Londonderry からの回答
We appreciate you sharing your positive experience! We're happy to hear that our sales representative was patient, knowledgeable, and pleasant. We're glad you're happy with your purchase.
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Derry Londonderry からの回答
We appreciate you sharing your positive experience; we are so glad our staff were helpful and knowledgeable for you.
Kind Regards,
Vanessa
DFS Customer Support
Staff member was very helpful and took…
Staff member was very helpful and took his time with us.
2026年1月8日
DFS Furniture - Derry Londonderry からの回答
We appreciate you sharing your positive experience with us. We are so happy to hear that our staff member was helpful!
Kind Regards,
Vanessa
DFS Customer Support
Had to go looking for a salesperson…
Had to go looking for a salesperson lots of hidden costs
2026年1月7日
DFS Furniture - Derry Londonderry からの回答
Good Morning Sean,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Recently purchased a fabulous suite of…
Recently purchased a fabulous suite of furniture. I was so impressed with the staff who made the purchase so professional and friendly! highly recommended
2025年12月30日
DFS Furniture - Derry Londonderry からの回答
Good morning Maeve,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great customer service
I dealt with Elaine in store and she was so helpful and demonstrated how to care for the leather sofa that I had purchased. She is a great asset to the store as I left a very satisfied customer feeling happy and confident with my choice
2026年1月6日
DFS Furniture - Derry Londonderry からの回答
We appreciate you sharing this amazing review. We're so glad to hear that our colleague was helpful and that you feel happy with your purchase. Thank you for your feedback!
Kind Regards,
Vanessa
DFS Customer Support
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。