DFS Furniture - Edinburgh レビュー 

10,123
TrustScore 5段階評価の5

4.9

A1, Milton Link, EH15 3QH Edinburgh, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks agai... もっと見る

5つ星のうち5の評価

From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... もっと見る

企業が回答しました

5つ星のうち5の評価

We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... もっと見る

企業が回答しました

5つ星のうち5の評価

We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. 日用品店
  4. リビングルーム用家具の店
  5. ソファー専門店
  6. 椅子張り店

当該企業による記述

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

当該企業による記述


連絡先

4.9

優良

TrustScore 5段階評価の5

1万件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(10,123)

過去12か月のレビュー数: 97,414

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

DFS Edinburgh

DFS Edinburgh – 5/5 stars

I had a really good experience at DFS. The showroom has a huge furniture collection with options at every price point, so you’ll find something affordable without feeling limited.

The layout and arrangement is fabulous too. Everything is grouped really well, so it’s easy to browse different styles and picture pieces in your own home.

What stood out most were the sales executives. They were very nice, gave us plenty of time, and didn’t rush us at all. Ryan and Neil were especially brilliant. They listened, answered every question, and gave all the relevant information we needed to make the right choice.

Great selection, welcoming store, and staff who actually care. I’d definitely recommend DFS if you’re sofa shopping.

2026年7月1日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価

Very friendly

Very friendly, helpful staff. Made choosing and buying my sofa very easy.

2026年7月1日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

5つ星のうち5の評価

Great!

Lovely showroom in Edinburgh area, Euan was a fantastic staff member and helped us through the buying process. Very thorough and we’re excited for our new sofa!

2026年6月25日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

5つ星のうち5の評価

Friendly staff member

Friendly staff member. Only bought a pouffe but he carried it out to the car for me thank you again.

2026年6月29日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello William,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

Very competent gentleman arranged…

Very competent gentleman arranged everything for me and I was pleased with the way he handled my order

2026年6月29日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

5つ星のうち5の評価

We visited several times while trying…

We visited several times while trying to decide on a sofa. Both staff that helped us where patient and helpful.

2026年6月22日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

5つ星のうち5の評価

We recently purchased sofas

We recently purchased sofas, and Zara provided outstanding customer service throughout the process. She was extremely knowledgeable, offered excellent advice, and helped us choose the right options for our needs. Zara also secured us a great price, which we really appreciated. Her professionalism, expertise, and friendly approach made the entire experience enjoyable. We highly recommend her and would like to thank her for all her help.

2026年6月29日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

5つ星のうち5の評価

The staff at the new Craig hall were so…

The staff at the new Craig hall were so friendly and helpful sorry I’ve forgot the name of the young man who served us he was very helpful and polite and called about until he was able to get the suite I wanted

2026年6月29日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

5つ星のうち5の評価

Zara is a real asset to DFS

Zara was extremely helpful when we were selecting our new sofa recently. She provided helpful information on the initial options we saw and then really supported how a floor plan would look - I loved the suggestions on how to pull the room together. Nothing seemed to be a bother and Zara was happy to come in to meet us on her day off if required. Our whole experience was very positive - Zara was very knowledgeable, quickly responsive to all messages, and wanted to give us the best deal. Thanks for all your help, Zara! We can’t wait to see our new sofa.

2026年6月27日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Zara.

Kind Regards,

Jordan
DFS Customer Support

5つ星のうち5の評価

Better quality

Staff friendly

2026年6月21日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価

Such a helpful experience

Such a helpful experience. I arrived knowing the suite I’d like. I had a wonderful, straightforward chat about financing options. It was a great experience start to end.

2026年6月19日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価

Very pleased with help given by person…

Very pleased with help given by person within store.
Member of staffs name was Ryan and he was first class and very knowelable.

Thank you Ryan

Very friendly and helpful

2026年6月28日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価

I had an excellent experience with DFS…

I had an excellent experience with DFS from start to finish. I purchased a bed, a mattress and a dining table, and I couldn’t be happier with both the products and the service. The customer service was impeccable – the team was incredibly attentive, friendly and efficient throughout the entire process. Everything was handled promptly and professionally, making the whole experience smooth and stress-free. I would highly recommend DFS to anyone looking for quality furniture and outstanding customer service.

2026年6月28日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価

Zara was amazing start to finish

Zara was amazing start to finish.

Very chatty & explained everything to perfection.

Added on some good deals for us, was very polite and lovely to talk too.

2026年6月21日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Zara.

Kind Regards,

Jordan
DFS Customer Support

5つ星のうち5の評価

Sara was so helpful

Sara was so helpful , knowledge was exceptional, and nothing was a problem , explained everything in full

2026年6月28日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello Gaynor,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

Great experience great customer service…

Great experience great customer service and very quick delivry

2026年6月21日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

5つ星のうち5の評価

Great service and sofas

The customer service and support we got from the staff, Neal in particular but really all of the people we interacted with, on our two visits was exceptional.

2026年6月27日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Neal.

Kind Regards,

Jordan
DFS Customer Support

5つ星のうち5の評価

Our service was great from start to…

Our service was great from start to finish, all our servers energy was on us, explained everything really well and no pressure felt atall. Really great help

2026年6月27日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

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