DFS Furniture - Edinburgh レビュー 

10,121
TrustScore 5段階評価の5

4.9

A1, Milton Link, EH15 3QH Edinburgh, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... もっと見る

企業が回答しました

5つ星のうち5の評価

We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... もっと見る

企業が回答しました

5つ星のうち5の評価

We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.

企業が回答しました

5つ星のうち5の評価

Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. 日用品店
  4. リビングルーム用家具の店
  5. ソファー専門店
  6. 椅子張り店

当該企業による記述

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

当該企業による記述


連絡先

4.9

優良

TrustScore 5段階評価の5

1万件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(10,121)

過去12か月のレビュー数: 97,237

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The staff are great at informing you of…

The staff are great at informing you of your options and sharing honest perspectives about the different variations. It doesn’t feel like a product is being pushed. Farooq was extremely pleasant to deal with as was George.

2026年7月5日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

Staff was amazing

Very helpful staff.

2026年6月28日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

5つ星のうち5の評価

Very much appreciated online…

Very much appreciated online description and dimensions. Makes you feel more confident when going into shop. Staff were extremely helpful

2026年7月3日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

5つ星のうち5の評価

Good show room, lots of choice

Great, light display room, attentive staff but no hard pressure to buy just lots of helpful information. Get a staff member to show you the digital screens to be shown colour and design alternatives. All of this meant we did buy a new sofa and that process was made very simple by Neil. Clear information on care, warranty, delivery and finance options, all given during the sales process. Thank you.

2026年7月5日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

"I had an excellent experience with DFS…

"I had an excellent experience with DFS Furniture. The staff were friendly, knowledgeable, and happy to answer all my questions without any pressure. The ordering process was smooth.Overall, I'm very pleased with the service and would happily recommend DFS to family and friends."

2026年7月4日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!

Kind regards
Holly M
DFS Customer Support

5つ星のうち5の評価

Great buying experience

Zara was very patient and knowledgeable with my many questions. She didn’t push for a sale, and was very honest when we asked questions. Felt very at ease to buy the sofa we wanted and not a sofa she wanted to sell us.

2026年7月4日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

I would definitely recommend Dfs,Elizabeth mason

I recently had the pleasure of purchasing a suite from Dfs with the help of Riddhi. I cannot praise her enough for her exceptional service,she was incredibly knowledgeable,patient &attentive to all my needs. Her professionalism &warmth stood out.

2026年7月3日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

When we first came in we were greeted…

When we first came in we were greeted by George who made us feel welcome he was very polite and professional the whole time and helped us find what we where looking for amazing customer service from all other staff as well

2026年7月4日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

Very helpful

Very helpful, genuine kindness and time given, not rushed in any way. Loved that we could see our chosen couch on the large screen in the shape size and colour.

2026年4月16日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello David,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

5つ星のうち1の評価

I bought a sofa amd i am still waiting for it

I bought a sofa . And have wited 3 week for delivery ..... fast delivery ... .

2026年6月26日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Good Afternoon Lorraine,

Thank you for taking the opportunity to write us a review, we welcome any feedback.

We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.

I have taken a look into your order and since your review you have been contacted to arrange for the delivery for Monday 6th July. Once again please accept our sincerest apologies.

Kind Regards,

Lorraine A
DFS Central Customer Support

5つ星のうち4の評価

I am happy with my sofa

I am happy with my sofa. It is as ordered. I ordered online so no contact with sales staff.

However this review is about the delivery guys. Brilliant. Nice guys. Quick. Professional but wee bit banter chucked in. Wish I had money to tip them but im poor! The sofa is currently the most expensive thing I own, its worth more than my car haha. So sorry no tips lads but you were 5star

2026年7月3日
自発的なレビュー
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,

Lorraine A
DFS Central Customer Support

5つ星のうち5の評価

Excellent customer service

Excellent customer service, very clean and welcoming store

2026年7月2日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

Good Experience

George was great. Really looked after us.

2026年7月2日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello Jim,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

Felt very welcome and at ease from the…

Felt very welcome and at ease from the moment we entered the store. I personally wasn't really looking forward to the experience, but it was made actually enjoyable and painless!! Neil who showed us around and talked us through the process, was brilliant. Friendly, very knowledgeable and professional

2026年7月1日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

5つ星のうち5の評価

DFS Edinburgh

DFS Edinburgh – 5/5 stars

I had a really good experience at DFS. The showroom has a huge furniture collection with options at every price point, so you’ll find something affordable without feeling limited.

The layout and arrangement is fabulous too. Everything is grouped really well, so it’s easy to browse different styles and picture pieces in your own home.

What stood out most were the sales executives. They were very nice, gave us plenty of time, and didn’t rush us at all. Ryan and Neil were especially brilliant. They listened, answered every question, and gave all the relevant information we needed to make the right choice.

Great selection, welcoming store, and staff who actually care. I’d definitely recommend DFS if you’re sofa shopping.

2026年7月1日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価

Very friendly

Very friendly, helpful staff. Made choosing and buying my sofa very easy.

2026年7月1日
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価
DFS Furniture - Edinburgh ロゴ

DFS Furniture - Edinburgh からの回答

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

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