Matt and Sain (apologies if I have the spelling wrong) were the salespersons we dealt with,at no point did we feel any sales pressure, it took us several trips back and forth to choose the material an... もっと見る
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We didn't catch the chaps name but he was a delight and I hope you can ask in the store to identify him. My wife and I came in to the Exeter store near IKEA as we'd tried out the Patterdale a few time... もっと見る
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Heather is the assistant manager in the Exeter branch. She was great from start to finish, very knowledgeable about all of the products, quick to find out what we were after and to lead us to the best... もっと見る
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Really happy with our experience - our lovely sales advisor Sian was so helpful. We figured out what we liked, went home and measured up and went back. Sian was very knowledgeable and helped us with t... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, 英国
- 0333 999 9816
4.9
優良
4213件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good personal service
Sian was very helpful and knowledgable and gave us several options with clear information
2026年6月9日
DFS Furniture - Exeter からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Five star treatment
Friendly, very helpful, knowledgeable and understanding of our requirements we couldn’t be more pleased with the caring attitude of Kelsey.
2026年6月9日
DFS Furniture - Exeter からの回答
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Kelsey met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Matt was a great help
Matt was a great help! He was super knowledgable and approachable! Helped us order our dream sofa! Made our whole shopping experience stress free! Great customer service thankyou
2026年5月31日
DFS Furniture - Exeter からの回答
Hello Jess,
Thanks for your lovely feedback, we’re glad to hear Matt met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
corner sofa
I went into find a corner sofa and got I one. very good staff too they where very helpful.
2026年6月8日
DFS Furniture - Exeter からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
I purchased a sofa from DFS and wanted…
I purchased a sofa from DFS and wanted to highlight the excellent service I received from the salesperson. From the moment I entered the store, he was friendly, professional, and extremely knowledgeable. He took the time to understand what I was looking for, answered all my questions, and helped me find the perfect sofa for my home.
There was no pressure to buy, and I really appreciated his honest advice and patience while I considered my options. The whole experience was smooth and enjoyable thanks to his excellent customer service. I'm delighted with my new sofa and would highly recommend DFS, especially because of the outstanding help I received during my visit.
2026年6月7日
DFS Furniture - Exeter からの回答
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Matt was incredibly helpful and…
Matt was incredibly helpful and extremely knowledgeable. He helped to guide us through the journey of choosing and buying a sofa. Couldn’t recommend him enough!
2026年6月7日
DFS Furniture - Exeter からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Went to purchase settee,s in DFS exeter…
Went to purchase settee,s in DFS exeter
Lovely bright show room with great choice of furniture
Went with our room measurements and was greeted by Matthew who was amazing he gave great advice on what to do first and was always around if needed on advice but also gave us our space to look sit and discuss our options
on choicing our furniture Matthew made the purchasing very easy and explained everything very well
Would highly recommend Matthew
Many thank Matthew for your help and advice
James and Paulette Mchardy
2026年6月6日
DFS Furniture - Exeter からの回答
Hello Paulette,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
On our first visit we spoke to a very…
On our first visit we spoke to a very nice lady. On the second visit to purchase our furniture, we spoke to a man who, wasn’t very complimentary about his female co-worker.
At the end of the purchase, he informed me that I would receive a review to complete and he needed a 9 or 10.
If I wasn’t going to give him a 9 or 10, don’t bother, just delete it.
We felt that he was quite rude at recommending we do this, especially when he wouldn’t have got a score anywhere near a 9 or 10.
No customer should receive this kind of cocky attitude. Disgusting!
2026年5月3日
DFS Furniture - Exeter からの回答
Hello Colin,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
From walking through the doors we…
From walking through the doors we connected with Jane & her male colleague no forceful selling sheer professionalism and actual enjoyment of choosing our new sofa! 100% a credit to your store. Can’t wait for the 12 weeks to pass. Karen Taylor Exeter
2026年6月6日
DFS Furniture - Exeter からの回答
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Highly recommend
We have been in to the store multiple times over the last few weeks and every member of staff we have come across has been so welcoming, friendly and helpful. We finalised our purchase today and are so happy with the service we have received, we will definitely be buying from here again!
2026年6月5日
DFS Furniture - Exeter からの回答
Hello Chloe,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great service
2026年6月5日
DFS Furniture - Exeter からの回答
Hello Carolyn,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Exeter からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very informative staff friendly nothing…
Very informative staff friendly nothing to much for them very helpful
2026年6月3日
DFS Furniture - Exeter からの回答
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Matt was polite and had good advice…
Matt was polite and had good advice about material etc
2026年5月27日
DFS Furniture - Exeter からの回答
Hello Elise,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Curtis is an asset to DFS
Curtis is an asset to DFS. Quick, precise information and resulting in fantastic customer service, exactly what we needed after a long day at work and weekend of moving house
2026年6月2日
DFS Furniture - Exeter からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
The very efficient
The very efficient, helpful and personable experience my Husband and I received from Sian. Who guided us to the perfect sofa's. She was a creit to DFS.
2026年6月1日
DFS Furniture - Exeter からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Helpful sales assistant… answered all…
Helpful sales assistant… answered all questions and explained clearly the cost of the product and the optional extras
2026年6月2日
DFS Furniture - Exeter からの回答
Hello Elaine,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Exeter からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Mark was very friendly and had…
Mark was very friendly and had extensive knowledge of the products shown to us and made us feel very comfortable and not was not pushy at all
2026年6月1日
DFS Furniture - Exeter からの回答
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
2026年6月1日
DFS Furniture - Exeter からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
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