The team were understaffed but made an extra effort to help everyone. Ou salesperson Sammy couldn't have been more pleasant and helpful.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The helpful but not intrusive assistance we received from Chloe was beyond criticism. Her knowledge of your products was faultless. It was a most enjoyable and productive experience. Excellent sale... もっと見る
企業が回答しました
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... もっと見る
企業が回答しました
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Gonerby Road, NG31 8AU, Grantham, 英国
- 0333 999 9743
4.9
優良
2246件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Large showroom and helpful staff
Large showroom and helpful staff. I found the range of furniture available very good. All the staff were very helpful, initially asking if I wanted help and then backing off until I had questions and wanted to place an order. Everybody was so friendly and knowledgeable.
2026年1月7日
DFS Furniture - Grantham からの回答
We appreciate you taking the time to share your positive experience. We're glad to hear that our team members were helpful and knowledgeable and that you found our furniture selection to be very good. Thank you!
Kind Regards
Vanessa
DFS Customer Support
DFS Furniture - Grantham からの回答
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The lad who served us couldn’t be more…
The lad who served us couldn’t be more helpful and friendly wish all were like him
2026年1月6日
DFS Furniture - Grantham からの回答
Good morning Terence,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Grantham からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Fabulous care from staff
Fabulous care from staff ? From start to finish xx nothing was to much trouble ? THANKYOU so much xx
2025年12月29日
DFS Furniture - Grantham からの回答
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Really helpful and friendly
Really helpful and friendly with making our decision, no pressure, everything was explained well when we made the purchase.
2026年1月3日
DFS Furniture - Grantham からの回答
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Grantham からの回答
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great sales experience and felt the…
Great sales experience and felt the service was very transparent.
2025年12月27日
DFS Furniture - Grantham からの回答
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Jordan
DFS Customer Support
Country Living sofa was great
We found the Country Living sofa was exactly what we wanted. Dan was friendly and efficient. All good.
2026年1月3日
DFS Furniture - Grantham からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Hassle free no pressure browsing
Hassle free browsing, knowledgeable and friendly staff, all round a nice experience
2026年1月3日
DFS Furniture - Grantham からの回答
Good Afternoon Andrew,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Grantham 5 stars, Peterborough 0aul
The young lady at Grantham was 1st class. She was helpful,cheerful, asked a question she couldn't answer and she went to find out, coming back with the answer and a detailed explanation. 12 out of 10. We left having purchased with a big smile on our face. The only fly in the ointment was our visit to the Peterborough store last night, we were there to purchase and the young woman there coudn't be bothered leaving us and other customers without attention, only focussing on giggling with a male staff member on sofas in the corner. Grantham it is from now on despite the long drive. DFS, find staff interested in doig there job.
2026年1月3日
DFS Furniture - Grantham からの回答
Good Afternoon Paul,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Grantham からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Our sales rep. I believe she was the manager. Was very helpful. Sat through the whole process with us and showed me and my partner a couple of sofas.
The process was quick and simple would 100% recommend
2026年1月2日
DFS Furniture - Grantham からの回答
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Grantham からの回答
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Polite staff
Lovely salesman, not pushy. Very knowledgeable about the sofa and listened to what we wanted, offering advice when needed.
2026年1月1日
DFS Furniture - Grantham からの回答
We appreciate you taking the time to share your experience. We're happy to hear that our team member was helpful and knowledgeable about our sofas.
Kind Regards,
Vanessa
DFS Customer Support
New sofa, Grantham DFS.
From the minute we walked in (we weren’t jumped on ) the staff (Sammy) at the store was so nice, she answered all our questions, and left us to make decisions without any pressure. She took us through the process right till the end and made us feel important. We would def recommend the Grantham store and Sammy if you are looking for a new sofa .
2026年1月1日
DFS Furniture - Grantham からの回答
We appreciate you taking the time to share your experience. We're happy to hear that our staff made you feel valued and provided excellent service without pressure. Thank you for recommending our store!
Kind Regards,
Vanessa
DFS Customer Support
having the pleasure of Demi to discuss…
having the pleasure of Demi to discuss the new furniture and very well experianced in her job. we both felt comfortable discussing all aspects and made us feel very welcome which was a pleasure.
we both thought that when we left that the staff all seemed happy in there work which also makes you want to return ready for your next piece if furniture as we have always bought from DFS Grantham and each time we visit it gets better.
2025年12月28日
DFS Furniture - Grantham からの回答
We appreciate you sharing your positive experience with us. We're happy to hear that you felt comfortable discussing your furniture needs and that our team made you feel welcome. We value your continued patronage and look forward to seeing you again.
Kind Regards,
Vanessa
DFS Customer Support
The time given to us to ensure we chose…
The time given to us to ensure we chose the right sofa for our needs
2025年12月29日
DFS Furniture - Grantham からの回答
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
The young lady made my experience very…
The young lady made my experience very nice + a very nice cup of coffee
2025年12月29日
DFS Furniture - Grantham からの回答
We're happy to hear that the young lady made your visit pleasant, and that you enjoyed our coffee. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Great customer service. Helpful friendly staff. And not pushy sales team. Happy for us leave store to make our decision. To return later. Went through all the products information. And was happy to answer questions
2025年12月29日
DFS Furniture - Grantham からの回答
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and provided great service, allowing you to make your decision comfortably.
Kind Regards,
Vanessa
DFS Customer Support
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