Fantastic from start to finish. James was very friendly, approachable & knowledgeable. James knew when to leave us to consider our choices & knew when to be available when we needed his help. We w... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Great customer service, listened to what I wanted and showed me ranges that could meet the measurements that I needed. Even with restricted measurement I still had choice of a few styles and good colo... もっと見る
企業が回答しました
We received excellent customer service and care from Reece today. Having been on the hunt for sofas for quite some time, his helpful advice and attentiveness were truly second to none. We are incredi... もっと見る
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The sales advisor Cherise was friendly, helpful & knowledgable. I was offered a hot drink straight away. She explained about the sofa I liked & showed me the colour swatches & sofa dimentions. I didn'... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述

連絡先
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, 英国
- 0333 999 9840
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful knowledgeable guidance by…
Very helpful knowledgeable guidance by the staff member

DFS Furniture - Kettering からの回答
We had a brilliant experience with…
We had a brilliant experience with Reece at DFS. From the moment we walked in, he was friendly, knowledgeable, and genuinely helpful without being pushy. He took the time to understand what we were looking for and guided us through the options with real patience and expertise.
Nothing felt like too much trouble, and he made the whole process smooth and actually enjoyable, which isn’t always the case when buying furniture.
Top service all round. And as a bonus, he also makes a seriously good coffee, which definitely didn’t hurt the experience.
Thanks again, Reece.

DFS Furniture - Kettering からの回答
well informed and to the point customer…
well informed and to the point customer service with no pressure ,,exactly what we wanted
Excellent experience

DFS Furniture - Kettering からの回答
fantastic customer service great…
fantastic customer service great choice of sofas Reece who served us was lovely

DFS Furniture - Kettering からの回答

DFS Furniture - Kettering からの回答
The customer service was excellent in…
The customer service was excellent in DFS at Kettering , A member of staff called Reece was especially very helpful and answered all my questions .

DFS Furniture - Kettering からの回答
Easy process
James who take us through the process of buying my sofa, he explained everything in a simple but very understandable. It only takes 20 mins to complete my purchase and everything went so well.

DFS Furniture - Kettering からの回答

DFS Furniture - Kettering からの回答

DFS Furniture - Kettering からの回答
Dfs surprised me
Dfs surprised me. Classy looking products. Staff that are informative without being pushy or irritating. Prices competitive.

DFS Furniture - Kettering からの回答
Nigel is a lovely sales guy
Nigel is a lovely sales guy, friendly and informative but not pushy. My only negative is the high price for delivery and installation.

DFS Furniture - Kettering からの回答
Salesman was very friendly and…
Salesman was very friendly and knowledgable, he found me exactly what I was looking for. We took out finance which was a quick and easy process.

DFS Furniture - Kettering からの回答
Nigel - A Credit To The Kettering Store
Nigel, is a great salesman. He saw us enter the store, we knew what we wanted & he left us to look without 'pouncing' on us as soon as we walked through the door. I used to work in sales & I spotted immediately by the questions he was asking & how he was asking them, that he was trying to identify our needs/wants etc & he gave us all the features of the chairs we were looking at & straightaway realised what would & would not be a BENEFIT to us. So many 'pushy' sales people do not listen to what the customers wants & needs are, so all the gadgets & latest features in the world are no good for the customer, if they are no benefit to them. Nigel was excellent at demonstrating his articulate skills to obtain the information he needed from us, so we could make an informed choice. He showed us an alternative & left us to decide, which we did. Nigel also did a cracking job at 'upselling' us a rug & 2 cushions!! I have to hand it to him, he's good! We did actually NEED the rug & cushions so everyone was happy. His product knowledge base is current & extensive. Nigel is a credit to the Kettering store.😊

DFS Furniture - Kettering からの回答
Fantastic staff, fantastic service
Fantastic staff, very knowledgeable and put the customer at the front of everything they do.

DFS Furniture - Kettering からの回答

DFS Furniture - Kettering からの回答
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