I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... もっと見る
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I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... もっと見る
企業が回答しました
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... もっと見る
企業が回答しました
Really great experience in the llantrisant store. Staff there there very friendly and welcoming and grant who sold us our settee was very knowledgable and made the whole experience stress free.
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, 英国
- 0333 999 9831
4.9
優良
3294件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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The customer service was great
The customer service was great, very knowledgeable on all the questions we asked and very friendly staff - especially Grant.
Happy to have ordered our very first sofa with them!
2026年5月14日
DFS Furniture - Llantrisant からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
the patience and helpfulness of the…
the patience and helpfulness of the salesmen and being made to feel really comfortable nothing was too much trouble!!roberta
2026年5月14日
DFS Furniture - Llantrisant からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Went to look for a new chair in DFS, didn't think I would buy one today as I wanted to look at other stores, but the service I received from David was excellent so I ended up buying the chair. Thank you so much
2026年5月13日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Josh was just fantastic made me and…
Josh was just fantastic made me and partner feel so welcome and let us take time and great conversation about what we was looking for
2026年5月12日
DFS Furniture - Llantrisant からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The customer service advisor
The customer service advisor, was a pleasure, no rushing, explained everything, also he was very joyful.
2026年5月12日
DFS Furniture - Llantrisant からの回答
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Llantrisant からの回答
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Good experience
The gentleman (his name escapes me sorry) was very helpful. We'd been in and out of the store a few times and he answered all our questions. He was attentive without being overbearing. Thankyou
2026年5月10日
DFS Furniture - Llantrisant からの回答
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
McKenzie Give that man a raise
McKenzie was very detailed and explanatory and came across very confident but still approachable and humble made it easy for us in exploring all options. Brilliant service.
2026年5月9日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly and easy👌🏽
2026年5月9日
DFS Furniture - Llantrisant からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
DFS Furniture - Llantrisant からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Dealt with Gary at the Llantrisant…
Dealt with Gary at the Llantrisant store he was very helpful and knowledgeable
A pleasure to deal with
2026年5月8日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I ordered 2 2seaters the 1st 1 had…
I ordered 2 2seaters the 1st 1 had problems with 1 ov the chairs which they replaced the following week which was good then I found out that the other 2 seater had different colour arms I have waited 5 months for 2 new arms and they’ve sent them to the post office to be delivered and still don’t know when someone is coming to fit them not very good customer care is it.Discusting.
2025年11月4日
DFS Furniture - Llantrisant からの回答
Good Morning Steven,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
As most of our furniture is made to order, the parts needed to resolve some concerns have to be ordered directly from our suppliers as we don't stock the parts. Much like our furniture the majority of parts are made to order and can sometimes have similar delivery times to that of the sofas themselves.
I have taken a look into your order and can see the parts should arrive to you by 12th May and once this has arrived to you the service team will be in contact to arrange a service visit. Please be rest assured we will get this resolved for you and once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Llantrisant からの回答
Good afternoon Terry,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The young man who sold me the furniture…
The young man who sold me the furniture was very helpful and explained everything to me
2026年5月6日
DFS Furniture - Llantrisant からの回答
Good afternoon Keith,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Furniture - Llantrisant からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Leah was amazing couldn’t do enough to…
Leah was amazing couldn’t do enough to help and accommodate our needs 🌟 🌟 🌟 🌟 🌟
2026年5月5日
DFS Furniture - Llantrisant からの回答
Good afternoon Lyn,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Furniture - Llantrisant からの回答
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Bought a lazy boy corner settee today…
Bought a lazy boy corner settee today from Llantrisant store sale assistant was absolutely amazing talk us through everything regarding the sale of furniture i give the lovely polite gentleman 10/10
Mr and Mrs m Lloyd
2026年5月4日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Llantrisant からの回答
Good morning Ann,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The DFS experience
Staff are really friendly and Gary who guided us through the purchasing process was especially helpful. He went above and beyond to get us exactly what we wanted.
All in all, 10 out of 10
2026年5月2日
DFS Furniture - Llantrisant からの回答
Good morning Chris,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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