I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... もっと見る
企業が回答しました
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... もっと見る
企業が回答しました
What a lovely experience buying a new sofa. We went to store to look at a sofa I'd seen online & I'm really glad I did as it wasn't the one for me. The saleman Grant was really helpful and not pushy w... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, 英国
- 0333 999 9831
4.9
優良
3294件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Salesman very knowledgeable and patient…
Salesman very knowledgeable and patient and never pushy,A1
2026年5月25日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff were great didn't really push or…
Staff were great didn't really push or jump on you soon as you walked in, wanted to add console so again wasn't pushed I had to ask, bit expensive but you get what you pay for in my experience added cover as had recliners and I have young children again was offered not pushed. Sofas range dramatically in price, basic sofas even the Amanda Holden range were pretty decent prices it's the extras that cost haha
2026年5月25日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Lewis …
Lewis was extremely helpful snd patient whilst I changed my mind through the process. He explained everything thoroughly . Very happy
with the service
2026年5月25日
DFS Furniture - Llantrisant からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The no hassle and friendly approach…
The no hassle and friendly approach from the sale people but when needed advice was close by and very knowledgeable.
2026年5月22日
DFS Furniture - Llantrisant からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff not explaining terms and…
Staff not explaining terms and conditions clearly. No flexibility and no explanations from them. Very poor service and will be advising people not to purchase. Sales person very rude when speaking on the phone.
2026年5月14日
DFS Furniture - Llantrisant からの回答
We are very sorry to hear that you felt the sales team did not advise you of the terms and conditions in store regarding changing and cancelling your order. We understand how disappointing this must be. For store orders, customers are required to sign paperwork that outlines the policies for cancelling and amending orders once they are in production. We will ensure your feedback is passed on to the relevant departments, and we sincerely apologise for any inconvenience this may have caused.
Kind Regards,
Vanessa
DFS Customer Support
Very pleased with from choosing what we…
Very pleased with from choosing what we wanted and the choice of colour David was so helpfull and explained to us with everything before buying our furniture
2026年5月22日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Dave was excellent and very helpful
Dave was excellent and very helpful. Will definitely return in the future. Everyone was very friendly when you walk in.
2026年5月22日
DFS Furniture - Llantrisant からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
very attentive to our needs and gave immediate attention.
very attentive to our needs and patian
2026年5月21日
DFS Furniture - Llantrisant からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Five star staff
The staff from buying and aftercare have been amazing so lovely to deal with helpful kind friendly staff I had an issue with a power pack they did everything they could to help so nice and polite with me even when I called everyday they even delivered to my house themselves top service nice people to deal with thank you for your kindness!!!
2026年5月21日
自発的なレビュー
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
e had the pleasure of dealing with…
We had the pleasure of dealing with McEnzie...he was very professional and knowledgeable...along with this he was very polite and patient .
There was a very good variety of sofas on display ...however it is very difficult to monitor the size of the sofa from a large store to your home even though we had taken measurements
2026年5月20日
DFS Furniture - Llantrisant からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Fabulous customer service
Fabulous customer service, friendly, very helpfull and a lot of patience 100%
2026年5月20日
DFS Furniture - Llantrisant からの回答
Hello Janet,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Llantrisant からの回答
Good morning Anne,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Leah was very helpful and she answered…
Leah was very helpful and she answered all our concerns and questions calmly, professionally and with patience.
2026年5月17日
DFS Furniture - Llantrisant からの回答
Good morning Jeswin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Please take my advice and avoid DFS
Please take my advice and avoid DFS. We have had our sofas delayed 3 times and by the time we get another delivery date it will be 14 weeks since we ordered (if doesn’t get delayed again). It’s difficult speak to anyone and when you do they are dismissive and say other customers have similar issues - which I think says it all. DFS have failed us as customers and likely will be left with no option other than to cancel and go elsewhere.
2026年5月18日
自発的なレビュー
DFS Furniture - Llantrisant からの回答
We are very sorry to hear that your furniture order has been delayed. We understand how disappointing this must be and this is not the level of service we aim to provide. According to our records, your order is due to arrive at your local distribution centre on 29/05/2026. Once it has been received, we will contact you directly to arrange delivery and discuss your complaint further.
Kind Regards,
Vanessa
DFS Customer Support
Lovely comfy furniture
Lovely comfy furniture, good range of materials, colours & styling, very up to date x
2026年5月10日
DFS Furniture - Llantrisant からの回答
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Really relaxed, professional and no pressure sales tactics. Felt like everything was well explained and more than happy with my purchase.
2026年5月17日
DFS Furniture - Llantrisant からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The salesperson,David from the…
The salesperson,David from the Llantrisant beach, was fantastic. Explained everything in detail and couldn’t have been more helpful. Lovely manner and patient. Should be recognised as an exceptional addition and valued member of staff.
2026年5月17日
DFS Furniture - Llantrisant からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with David.
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful and nice coffee…
Staff were very helpful and nice coffee whilst we decided on sofa whole experience was great
2026年5月16日
DFS Furniture - Llantrisant からの回答
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Terrible delivery service
Terrible delivery service. No update on delivery, considering it should have been 7 days. Customer service nit got a clue.
Left with no furniture. And no update
Suddenly everyone on the phone once left this review. DfS saying sorry. Delivery company giving me a date another week away, telling me to taje ir leave it, no choice. However dfs advertising 7 day speedy delivery, them having to wait 14 day, which might have been more if i hadnt rang. I am fuming, but delivery company gave me no choice in the matter. Dfs change your delivery company, there draging your name down and dont care.
2026年5月15日
DFS Furniture - Llantrisant からの回答
Good Afternoon,
We are really sorry to hear you have not yet received your furniture. Looking into your order we are able to see the delivery courier has been in contact and delivery has been arranged. If you need further assistance please do contact us on 0333 99 99 777 and we would be happy to see how we can help.
Kind Regards,
Vanessa
DFS Customer Support
The customer service was great
The customer service was great, very knowledgeable on all the questions we asked and very friendly staff - especially Grant.
Happy to have ordered our very first sofa with them!
2026年5月14日
DFS Furniture - Llantrisant からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。