I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... もっと見る
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I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... もっと見る
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... もっと見る
企業が回答しました
What a lovely experience buying a new sofa. We went to store to look at a sofa I'd seen online & I'm really glad I did as it wasn't the one for me. The saleman Grant was really helpful and not pushy w... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, 英国
- 0333 999 9831
4.9
優良
3281件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service from Lewis
Excellent service from Lewis. Everything was fully explained and customer service was top notch.
2026年8月4日
DFS Furniture - Llantrisant からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Didn't have the sofa I was looking for…
Didn't have the sofa I was looking for so Grant found 1 similar for me, couldn't have more helpful and friendly plus gave me a cup of hot chocolate
2026年7月24日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
DFS Furniture - Llantrisant からの回答
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Outstanding customer service
Outstanding customer service, very knowledgeable and helpful, would highly recommend - Grant the salesperson was absolutely amazing.
2026年8月2日
DFS Furniture - Llantrisant からの回答
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Grant.
Kind Regards,
Jordan
DFS Customer Support
DFS Llantrisant
We had visited the llantrisant store twice before we finally made a decision on a sofa. Each time the staff were very friendly and knowledgeable. On the third visit we were finally ready to order and we were served by the lovely Leah. She was very professional and explained everything in detail. Very happy with our purchase. A++
2026年8月2日
DFS Furniture - Llantrisant からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Leah met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Amazing experience and so helpful
Amazing experience and so helpful. Josh was really helpful and made everything so easy
2026年8月1日
DFS Furniture - Llantrisant からの回答
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Joshua was wonderful
Joshua was wonderful, attentive and very knowledgable. What a joy to be around. Taking DFS to new heights that one
2026年7月29日
DFS Furniture - Llantrisant からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Was lovely to come to a shop and not…
Was lovely to come to a shop and not feel hounded
Lewis and the other man were so lovely and professional
Very happy experience
2026年7月27日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
On entering the store an assistant…
On entering the store an assistant approached us, introduced himself ,explained the layout and told us that if we needed any further help to call him. No badgering or bothering until we called him for information. That was excellent!! Once we did call him he was pleasant, knowledgeable and very helpful. His knowledge of the product was also excellent. He did everything he could to help us and was a credit to the company. Thanks for an enjoyable experience and to the assistant Lewis.
2026年7月25日
DFS Furniture - Llantrisant からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lewis met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Given all constructive info pleasant and helpful from entering offered a beverage which was truly amazing well done to the young man who served me
2026年7月25日
DFS Furniture - Llantrisant からの回答
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
What lost you the fifth star?
What lost you the fifth star?
I wasn't expecting a delivery charge after spending so much money with you!
Very disappointed at that.
5 out of 5 for the store experience.
Great that no one pounces on you when you are looking around.
We visited a few times before making our choice, I let a member of staff know that I was ready.
Grant introduced himself and talked about the sofa range we were interested in.
I took out the sofacare package which bumped the price up, but felt it was worth it. What I didn't realise was there was a £129 delivery charge, I only noticed this when reading the email later. I would have questioned that at the time.
We've been given a 5 week delivery date, so let's see if I add to this review….
2026年7月24日
DFS Furniture - Llantrisant からの回答
Good Morning,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We are really happy that Grant met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Salesman very helpful
Salesman very helpful, polite and cheerful. Easy to talk to and very knowledgeable.
Sorted us out very quickly and efficiently. Not pushy. Gave us plenty of time to decide.
2026年7月24日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Dav was very accommodating and had the…
Dav was very accommodating and had the answers to our questions.
Was very helpful and not pushy like some salesmen.
2026年7月23日
DFS Furniture - Llantrisant からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
David was helpful throughout and was a…
David was helpful throughout and was a main reason we continued with purchasing , well explained and very insightful a credit to your company
2026年7月23日
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff member who dealt with us was…
Staff member who dealt with us was excellent, give us time to look around didn’t keep on to us, had the answers for us when we needed them.
2026年7月22日
DFS Furniture - Llantrisant からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Llantrisant からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent service
Excellent service. Excellent salesperson. Excellent prices. Overall just excellent.
Lewis (think I got it right) was brilliant. Very helpful and not pushy.
2026年7月21日
DFS Furniture - Llantrisant からの回答
Hello Dennis,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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