Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... もっと見る
企業が回答しました
We were able to walk around without staff following. Relaxed browsing makes it a better experience. Customer service was very good when needed.
企業が回答しました
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, 英国
- 0333 999 9821
4.9
優良
2467件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I think having to pay £129 to have a…
I think having to pay £129 to have a sofa delivered is criminal. We have no choice in the matter of it being delivered and assembled
2026年7月9日
DFS Furniture - Luton からの回答
Hello Rudy,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
Helpful assistant.
2026年7月9日
DFS Furniture - Luton からの回答
Hello Beryl,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Luton からの回答
Hello Edward,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service
Walked into store to purchase a set of dining chairs. The staff were friendly and helpful. Tried to address my concerns. Process was smooth. Happy with service.
2026年7月6日
DFS Furniture - Luton からの回答
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Luton からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great range of sofas on display with the excellent Henna on hand to help
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair, whilst taking advantage of the 0% interest 4-year credit offer.
Special mention for Henna, the lady who looked after us. She greeted us when we arrived and left us to peruse at our leisure. She checked in with us a couple of times to see if we needed anything, but we never felt pressured. When we were ready she took us through all the information we needed and made it all very straightforward. She gave us all the options available to us and made she we understood everything. Henna genuinely made the whole process a pleasure. We would thoroughly recommend a visit if you’re considering investing in furniture. Be sure to ask for Henna!
2026年7月4日
DFS Furniture - Luton からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
High standard of help in store
High standard of help in store
Given ample time and information on my purchase and a very precise time given for delivery
2026年6月24日
DFS Furniture - Luton からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
Great service. Everything was explained clearly, and all my questions about the sofa were answered. Thank you! – Catalin
2026年6月28日
DFS Furniture - Luton からの回答
Hello Daniel,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Good customer service
The company and the customers are very good for helping,if you can’t find the ittyou are looking for the stuff are there for help.
2026年6月16日
DFS Furniture - Luton からの回答
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Fahima was very helpful
Fahima was very helpful, explained about colours and fabrics and also showed us several sofa options. She helped with sorting out the delivery of the sofa, and because we chose a sofa from the clearance section we were able to have it delivered the same afternoon!
2026年6月25日
自発的なレビュー
DFS Furniture - Luton からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Fahima.
Kind Regards,
Jordan
DFS Customer Support
The customer service was great and the…
The customer service was great and the delivery was great
2026年6月15日
DFS Furniture - Luton からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
I had a really good experience in the…
I had a really good experience in the Luton branch.
I had a very good experience at DFS. Tanvir was very helpful, friendly, and professional throughout the process. Thanks to his assistance, everything went smoothly and I was able to get my sofa without any issues. I am very happy with the service I received and would recommend DFS to others. Tanvir customer service was excellent and I would definitely be going back.
2026年6月14日
DFS Furniture - Luton からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
All questions were answered and did not…
All questions were answered and did not feel rushed or pressured, professional and patient at all times.
2026年6月21日
DFS Furniture - Luton からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Good and kind Service in a timely and…
Good and kind Service in a timely and professional manner
2026年6月21日
DFS Furniture - Luton からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Handled professionally and customer…
Handled professionally and customer agent was able to answer all questions about product. The agent was always on hand and took a real interest in our requirments.
2026年6月20日
DFS Furniture - Luton からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Luton からの回答
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Luton からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Luton からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
DFS Furniture - Luton からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Visited Luton branch today
Visited Luton branch today. Amazing service by Catalin. Placed order for new sofa and coffee table. Staff very knowledgeable and professional. Thank you.
2026年6月13日
DFS Furniture - Luton からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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