DFS Furniture - Manchester レビュー 4,533

We had a really great time finding our sofa at DFS. The sales staff weren't pushy or overbearing when browsing but still gave useful information when needed. When we settled more on a sofa Ish was very welcoming and friendly and covered everything we needed to know from taking care of the sofa, the financing and additional options we could add on.

We were greeted by Antonio on arrival at the store, he pointed us in the right direction then allowed us some time to browse while we made our decision. Perfect!

The positive feeling I got when I walked in!

Great service and looked after well

A well set-out store with a great range of products and clear information about specifications, price, delivery and aftercare. Ish was very helpful and friendly.

From walking into the store we was greeted very politely from a young advisor named Ismaeel outstanding customer service regarding the sofa I had picked then going out of his way to correct the sizing of my order I was very pleased and grateful for his help and all the advice given throughout our time at dfs I look very forward for the arrival of my new sofa thankyou very much dfs

I went to the Manchester store. The customer service was excellent throughout.

Service very good everything explained fully Dennis was very helpful didn't rush us

Thanks to Farouk amazing help and support to pick the best sofa suiting us for our house
This is our second experience with DFS

The experience was amazing, and the customer service at DfS was truly outstanding. The staff were welcoming, professional, and very helpful throughout. Thank you for such excellent service! 😊

This was our second visit to the shop and the staff were polite, professional and ready to provide assistance and their knowledge on the kind of furniture that I was looking for.

Excellent customer service and supported my mum with best options for her and did not try to sell her anything absolutely amazing service thank you

Very friendly and informative

Visited today to get a new sofa, very helpful and friendly staff.

Great customer service

Hamza was very good knew lots of info about the sofas and gave us all the info we needed to pick the right one

Member of staff said pay £129 for delivery in a week, which we did along with the full amount for the sofa. When this took over 3.5 weeks to deliver, we contacted them about this as we called DFS numerous times during this to liaise.

They proceeded to lie and say we were contacted twice before this, which is abhorrently untrue as we have evidence via text messages. They said they are not willing to help us further as the notes say told not within a week, we would not have paid this if ‘Dennis’ didn’t tell us within a week.

They are bare faced liars and would not recommend the £129 delivery option. Unbelievable.

Heydon is a credit to your company, He was very attentative in his approach

Derek was marvellous what a lovely man very helpful and went above and beyond very friendly

The Scottish guy he is full of experience and knowledge of the job also he’s kind and honest , we are so happy for shopping today .
Thanks again