We had a fantastic experience thanks to Earl. He was such a lovely, friendly and funny man who made the whole process enjoyable from start to finish. He took the time to help us find the perfect sofa,... もっと見る
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My experience was made perfect by Dennis, who was just wonderful. He was very informative, helpful, patient and mostly a genuinely nice person, who made us feel welcome and comfortable. I couldn’t ask... もっと見る
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Very helpful staff member Ellie @ Nottingham, went above and beyond to help! Finding exact swatches and giving us more information regarding the sofa spec amd sizes.Explained everything in detail. Cle... もっと見る
企業が回答しました
Outstanding service from Earl at the Nottingham store! Shopping for furniture online had become an overwhelming and exhausting experience, but my visit to the DFS store in Nottingham changed... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Castle Bridge Road, Castle Meadow Retail Park, NG7 1FW, Nottingham, 英国
- 0333 999 9761
4.9
優良
6710件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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DFS Furniture - Nottingham からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Dennis was very helpful he show us all…
Dennis was very helpful he show us all different sofas he did not push us and he was very experience
2026年7月29日
DFS Furniture - Nottingham からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
DFS Furniture - Nottingham からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Product i wanted to view was on line…
Product i wanted to view was on line order only. Ellie took the time to find the leather swatches for my choice of 2 sofa's to narrow it down. She was enthusiastic(perhaps overly) and every question i had got answered. In terms of using the monitor to display the sofa i selected in the colour i wanted its perhaps better to have a warning since the lighting for those images would probably be enhanced & infact bore no resemblance to the swatch.
In terms of completing the review the instructions hinted that nothing less than a 9 would be of benefit, if this is what associates convey then how can they expect to receive genuine feedback, is this as a result of DFS culture?
2026年7月27日
DFS Furniture - Nottingham からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Our customer service advisor Ellie was…
Our customer service advisor Ellie was amazing, really attentive and spent a lot of time with us making sure we were completely happy with our purchase. Amazing service
2026年7月28日
DFS Furniture - Nottingham からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Had a really enjoyable experience
Had a really enjoyable experience, very professional staff, no pressure and lots of good advice
2026年7月27日
DFS Furniture - Nottingham からの回答
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
I ordered some sofas some time ago and…
I ordered some sofas some time ago and these guys have repeatedly changed the delivery date and every-time I’ve called to check in they keep saying supplier has not got the sofas yet if not that the helpline agent will have no Idea whats going on. Been sitting on the floor for 2 weeks now because these guys have no idea what they are doing
2026年7月28日
自発的なレビュー
DFS Furniture - Nottingham からの回答
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Really helpful staff
Really helpful staff, took time to help us find what we were after and answer all our questions. Explained things really well, in a friendly manner.
2026年7月27日
DFS Furniture - Nottingham からの回答
Hello Debra,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good choice easy from start to finish
Good choice of furniture Ellie was very nice .nice to talk to and explained everything really well
2026年7月27日
DFS Furniture - Nottingham からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
This guy was so helpful took time no…
This guy was so helpful took time no rush had loads of knowledge and new his stuff nice and a pleasure to deal with made my dfs experience amazing top man
2026年7月26日
DFS Furniture - Nottingham からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service with no pressure.
We had already been into store previous to buying our sofa. The experience was relaxed and we felt under no pressure, although the staff were attentive and available to answer our many questions. I returned to the store today to buy our new sofa. Everything was explained clearly and it was a relaxed and professional transaction.
2026年7月27日
DFS Furniture - Nottingham からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Nottingham からの回答
Hello Susan,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Nottingham からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Nottingham からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Ellie at DFS
Myself and Partner have recently moved to our home and visited DFS in Nottingham. On entering the store we were greeting by a smiling cheerful Ellie who took care to listen to our requirements demonstrating a variety of options in the sofas available. She was knowledgeable and courteous as well as being a good Sales Person, we cheerfully parted with over £5500 on placing our order.
2026年7月26日
DFS Furniture - Nottingham からの回答
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Ellie met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Great Experience
Everyone in the store was super helpful. We came back the next day to finalise our purchase and Ellie was very kind and helpful in explaining everything and getting our order sorted. We are very excited to get our new sofa!
2026年7月26日
DFS Furniture - Nottingham からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ellie.
Kind Regards,
Jordan
DFS Customer Support
We had a great experience at DFS…
We had a great experience at DFS Nottingham. Earl has been so kind and took the time to explain everything about the sofa clearly, helping us choose the right one without any pressure. He was knowledgeable, patient, and friendly throughout the process. Excellent customer service—we’re very happy with our purchase and would definitely recommend DFS Nottingham.
2026年7月25日
DFS Furniture - Nottingham からの回答
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Earl met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
A great choice of furniture
A great choice of furniture, Earl who helped us with the purchase was friendly professional and knowledgeable.
2026年7月26日
DFS Furniture - Nottingham からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service
Great customer service. We felt at ease with Dennis, who was very helpful from start to finish.
2026年7月26日
DFS Furniture - Nottingham からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Go out of their way to help
Very friendly staff who go out of their way to help you find what you want - Ellie even stayed after closing to help me with my order.
2026年7月25日
DFS Furniture - Nottingham からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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