Was allowed to look around the store without being pounced on. Member of staff was very approachable, very knowledgeable, showed me various sofa beds available, asked me about the changes I am making... もっと見る
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レビュアーのコメントを見てみましょう
Ian was very helpful and professional. He clearly explained all the benefits and features regarding our choice of sofa. He then took us through the finance options available to us. All in all, Ian d... もっと見る
企業が回答しました
Bobby was very helpful (& patient!) in assisting us to narrow down our search and select a sofa that we were happy with. He was very knowledgeable about the stock and listened to what we were lookin... もっと見る
Sadiq dealt with us today , he was very helpful helping us choose what we wanted.Sadiq was polite throughout the visit , he didnt rush us in any way , once we picked the sofa he explained everything f... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Washington Road, PA3 4EP, Paisley, 英国
- 0333 999 9792
4.9
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DFS Furniture - Paisley からの回答
Hello Joyce,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Good start but not good service afterwards
Salesperson pleasant and took care with us. Problems started when the Sofas arrived, not setup as promised, just delivered, one missing legs and the easy gliders for both missing. Legs arrived nearly 4 months later. Still waiting for the gliders. Offered £27 refund for the gliders. Disappointed with this.
54ZDS9420_2P
2025年12月30日
自発的なレビュー
DFS Furniture - Paisley からの回答
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable, and we understand your frustration given the situation.
I apologise that you do remain unhappy, the offer for a partial refund was purely as a gesture to say sorry. I can see the store manager has tried to call twice since to discuss this further with you but we were unable to reach you. If you do wish to discuss this with you direct, please do not hesitate to get back in touch.
Kind regards,
Lia
DFS Customer Support
The lady who assisted us was very…helpful and reliable
The lady who assisted us was very helpful and reliable. She gave us excellent advice on everything we asked about and was focused on her work.
2026年7月19日
DFS Furniture - Paisley からの回答
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Levina was excellent
Levina was excellent
Great Salesperson , talked you through all aspects of the suite and options .
Thoroughly recommend dealing with her , a pleasure .
2026年7月19日
DFS Furniture - Paisley からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Seller remembered all information from…
Seller remembered all information from first visit. Pleasant and professional
2026年7月12日
DFS Furniture - Paisley からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
A great range of sofas
A great range of sofas, all beautifully designed with great colours and the guy that seen to us was very nice and helpful, I like the quality of DFS so this is my 3rd sofa off them would highly recommend
2026年7月11日
DFS Furniture - Paisley からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Saeed was very polite and knowledgeable…
Saeed was very polite and knowledgeable about the sofa we were looking to buy. excellent customer service.
2026年7月18日
DFS Furniture - Paisley からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Lavinia was amazing from start to…
Lavinia was amazing from start to finish
Very friendly and professional
Nothing was to much trouble
It was a hassle free purchase and first class service from her very pleasant and welcoming person
2026年7月18日
DFS Furniture - Paisley からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic range to choose from and…
Fantastic range to choose from and excellent customer service in store.
2026年7月16日
DFS Furniture - Paisley からの回答
Hello David,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Paisley からの回答
Hello Linda,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Lavinia who served me was very nice
Lavinia who served me was very nice , and gave lots of information regarding my purchase .
2026年7月16日
DFS Furniture - Paisley からの回答
Hello Bridget,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Paisley からの回答
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Paisley からの回答
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Paisley からの回答
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The gentleman sales assistant was…
The gentleman sales assistant was extremely helpful and very knowledgeable and friendly.
2026年7月14日
DFS Furniture - Paisley からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Buying a sofa
We were served by Christine. Who listened to what we were looking for and made good suggestions. She gave us to think about our decision and went through all the paper work very clearly. Would go back again if I was looking for another couch.
2026年7月12日
DFS Furniture - Paisley からの回答
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Christine. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Everything was explained in great…
Everything was explained in great detail by Ian, he was extremely informative about the whole process from purchasing the sofa to when it’s delivered and also the aftercare, I was made feel comfortable throughout, thankyou, Kirsty Donnelly
2026年7月13日
DFS Furniture - Paisley からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great sales staff at DFS Paisley
Great sales staff at DFS Paisley. Very knowledgable, helpful and not pushy. Made the purchase enjoyable.
2026年7月13日
DFS Furniture - Paisley からの回答
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Everything about the suite we were…
Everything about the suite we were looking at was explained,shown choices we had.
Shown suite in colour we liked on big screen which makes a big difference to helping decide
No pressure to buy, was a good experience.
No complaints was easy from start to finish
2026年7月13日
DFS Furniture - Paisley からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Ian helped us pick our perfect couch
A few days before purchasing we went into dfs to have a look and get a feel of what we wanted, Ian first gave us space to explore and when we found the one he came over and helped talk through our thoughts regarding size and care. We left that day to think but quickly knew it was the one, because of how helpful he was we went back to Ian again as he had been so incredibly helpful. He talked through all our options and care plans and helped make sure we got the best options for us. He was really so kind and helpful we can rate Ian highly enough. All the staff are amazing. <3
2026年7月10日
DFS Furniture - Paisley からの回答
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
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