Good, no pressure attention from salesman who was happy to answer general questions without steering me to a particular sofa until I'd narrowed it down to a rather bright orange one I needed to give s... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
A great buying, relaxed buying experience. Our genuinely helpful sales assistant Perry made our morning; Informative and not pushy, he was a diamond. After the purchase, we even remained a while longe... もっと見る
企業が回答しました
The salesman was extremely helpful and talked us through the whole process, the sofas were for our daughter and he was very patient with us. He was chatty and gave us an excellent experience in the s... もっと見る
企業が回答しました
The Peterborough DFS team were amazing! Perry and the team were fantastic in giving us space to browse and were on hand to help with any information we needed. Then when it came to purchase they spoke... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Maskew Avenue, PE1 2HS, Peterborough, 英国
- 0333 999 9767
4.9
優良
3290件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very satisfied and highly recommended
2026年5月30日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
A great buying experience
A great buying, relaxed buying experience. Our genuinely helpful sales assistant Perry made our morning; Informative and not pushy, he was a diamond. After the purchase, we even remained a while longer and chatted to Perry in general, feeling very comfortable and at ease.
2026年5月29日
DFS Furniture - Peterborough からの回答
Hello Gerry,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great staff service
Great staff service. Very knowledgeable with the products they were selling. I didn’t feel pressured into buying.
2026年5月16日
DFS Furniture - Peterborough からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Sales man Perry at the Peterborough…
Sales man Perry at the Peterborough store was very helpful and made life easy ordering our new sofa
2026年5月16日
DFS Furniture - Peterborough からの回答
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
The salesman was very friendly and extremely helpful and…
The salesman was extremely helpful and talked us through the whole process, the sofas were for our daughter and he was very patient with us.
He was chatty and gave us an excellent experience in the store. We would definitely come back.
2026年5月22日
DFS Furniture - Peterborough からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Peterborough からの回答
Hello Andrew,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
A pleasant shopping experience.
From start to the purchase, the whole experience was a joy. Excellent range to choose from with staff that were helpful but not pushy. Once our minds were made up I was served by a very polite knowledgeable young lady. Layla we found was a first class salesperson who was courteous and knowledgable about the products. Thank you DFS.
2026年5月21日
DFS Furniture - Peterborough からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great Experience
The Peterborough DFS team were amazing! Perry and the team were fantastic in giving us space to browse and were on hand to help with any information we needed. Then when it came to purchase they spoke us through each step, made sure we understood and were great in breaking down costs and care of the new sofa! Thank you!
2026年5月9日
DFS Furniture - Peterborough からの回答
Hello Mitch,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Good sales staff
Good, no pressure attention from salesman who was happy to answer general questions without steering me to a particular sofa until I'd narrowed it down to a rather bright orange one I needed to give some accent to a dark grey tv room. Sofa nice, delivery price way more than expected, sales staff absolutely excellent. 10/10 sofa, 2/10 delivery fee, 12/10 sales staff.
2026年5月20日
DFS Furniture - Peterborough からの回答
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
DFS Furniture - Peterborough からの回答
Good morning Jacqueline,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
I can’t rate Jana highly enough
I can’t rate Jana highly enough! She was very knowledgable, helpful, patient, and I knew I was in great hands. The whole process from start to finish was seamless. When I buy my next sofa, I hope Jana is still there!
2026年5月17日
DFS Furniture - Peterborough からの回答
Good morning Jacqui,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Terrible delivery service
Terrible delivery service. Multiple delays. Missold on guaranteed delivery timeline of 5 weeks due to launch offer on Ted Baker sofas.
I would have gone for something that is in stock and definitely deliverable within 5 weeks had I known that there are chances of delays. Once I placed the order, I was given information on how this is only an estimated time frame and could be delayed and now has been delayed by more than 10 days.
[UPDATE: The origonal delivery date to my home was 26th May with distribution center delivery date being 18th May. and now the delivery to distribution center is 28th May! DFS likes to twist facts as seen below in reply
2026年4月19日
DFS Furniture - Peterborough からの回答
Good Morning,
We are really sorry to hear the concerns you have raised on the lead time frame. Looking into your order we are able to see the original estimated delivery date was approximately on the 26/05/2026 and we are due to receive your furniture on the 28/05/2026. As soon as this has been received we would contact you directly to arrange delivery.
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Peterborough からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We had a very positive experience at…
We had a very positive experience at DFS today. The staff member who assisted us was professional, kind, and extremely helpful throughout our visit. Her excellent customer service was truly appreciated.
2026年5月17日
DFS Furniture - Peterborough からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
lovely experience
Absolutely lovely experience our advisor Layla helped us with our many different questions and helped us configure a sofa to meet our measurements. Thank you
2026年5月17日
DFS Furniture - Peterborough からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Welcoming
Found exactly what we wanted.Ben the sales person was great very proffesional friendly happy to help.
2026年5月16日
DFS Furniture - Peterborough からの回答
Good morning Sue,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Excellent service by Ben
2026年5月16日
DFS Furniture - Peterborough からの回答
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Sofa didn't arrive as planned.
Sofa didn't arrive as planned.
The needed a further delivery slot.
When it eventually arrived... No eazi glides but they really aren't eazi at all.... Make no difference!
Took another 2 visits to get these fitted!
2026年5月15日
自発的なレビュー
DFS Furniture - Peterborough からの回答
Good morning Rachel,
Thank you for taking the time to share your feedback, it is always greatly appreciated and we are very sorry to learn you have rated DFS 1 star. I can only apologise if the overall delivery experience has not met your expectations and for any inconvenience caused by the glides.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Peterborough からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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