DFS Furniture - Peterborough レビュー 3,290

TrustScore 5段階評価の5

4.9

Maskew Avenue, PE1 2HS Peterborough, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Good, no pressure attention from salesman who was happy to answer general questions without steering me to a particular sofa until I'd narrowed it down to a rather bright orange one I needed to give s... もっと見る

企業が回答しました

5つ星のうち5の評価

A great buying, relaxed buying experience. Our genuinely helpful sales assistant Perry made our morning; Informative and not pushy, he was a diamond. After the purchase, we even remained a while longe... もっと見る

企業が回答しました

5つ星のうち5の評価

The salesman was extremely helpful and talked us through the whole process, the sofas were for our daughter and he was very patient with us. He was chatty and gave us an excellent experience in the s... もっと見る

企業が回答しました

5つ星のうち5の評価

The Peterborough DFS team were amazing! Perry and the team were fantastic in giving us space to browse and were on hand to help with any information we needed. Then when it came to purchase they spoke... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. 日用品店
  4. リビングルーム用家具の店
  5. ソファー専門店
  6. 椅子張り店

当該企業による記述

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

当該企業による記述


連絡先

4.9

優良

TrustScore 5段階評価の5

3290件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A great buying experience

A great buying, relaxed buying experience. Our genuinely helpful sales assistant Perry made our morning; Informative and not pushy, he was a diamond. After the purchase, we even remained a while longer and chatted to Perry in general, feeling very comfortable and at ease.

2026年5月29日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Hello Gerry,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

Great staff service

Great staff service. Very knowledgeable with the products they were selling. I didn’t feel pressured into buying.

2026年5月16日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

Sales man Perry at the Peterborough…

Sales man Perry at the Peterborough store was very helpful and made life easy ordering our new sofa

2026年5月16日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Hello,

Thank you for sharing your lovely review with us.

Kind regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

The salesman was very friendly and extremely helpful and…

The salesman was extremely helpful and talked us through the whole process, the sofas were for our daughter and he was very patient with us.
He was chatty and gave us an excellent experience in the store. We would definitely come back.

2026年5月22日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

A pleasant shopping experience.

From start to the purchase, the whole experience was a joy. Excellent range to choose from with staff that were helpful but not pushy. Once our minds were made up I was served by a very polite knowledgeable young lady. Layla we found was a first class salesperson who was courteous and knowledgable about the products. Thank you DFS.

2026年5月21日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価

Great Experience

The Peterborough DFS team were amazing! Perry and the team were fantastic in giving us space to browse and were on hand to help with any information we needed. Then when it came to purchase they spoke us through each step, made sure we understood and were great in breaking down costs and care of the new sofa! Thank you!

2026年5月9日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Hello Mitch,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

Good sales staff

Good, no pressure attention from salesman who was happy to answer general questions without steering me to a particular sofa until I'd narrowed it down to a rather bright orange one I needed to give some accent to a dark grey tv room. Sofa nice, delivery price way more than expected, sales staff absolutely excellent. 10/10 sofa, 2/10 delivery fee, 12/10 sales staff.

2026年5月20日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Hello,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind Regards

Lia
DFS Customer Support

5つ星のうち5の評価

Great service

Great service , nothing was too much , thank you

2026年5月19日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Good morning Jacqueline,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

I can’t rate Jana highly enough

I can’t rate Jana highly enough! She was very knowledgable, helpful, patient, and I knew I was in great hands. The whole process from start to finish was seamless. When I buy my next sofa, I hope Jana is still there!

2026年5月17日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Good morning Jacqui,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

5つ星のうち1の評価

Terrible delivery service

Terrible delivery service. Multiple delays. Missold on guaranteed delivery timeline of 5 weeks due to launch offer on Ted Baker sofas.
I would have gone for something that is in stock and definitely deliverable within 5 weeks had I known that there are chances of delays. Once I placed the order, I was given information on how this is only an estimated time frame and could be delayed and now has been delayed by more than 10 days.

[UPDATE: The origonal delivery date to my home was 26th May with distribution center delivery date being 18th May. and now the delivery to distribution center is 28th May! DFS likes to twist facts as seen below in reply

2026年4月19日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Good Morning,

We are really sorry to hear the concerns you have raised on the lead time frame. Looking into your order we are able to see the original estimated delivery date was approximately on the 26/05/2026 and we are due to receive your furniture on the 28/05/2026. As soon as this has been received we would contact you directly to arrange delivery.

Kind Regards,
Vanessa
DFS Customer Support

5つ星のうち5の評価

Great service

Great service
Quality product

2026年4月18日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

5つ星のうち5の評価

We had a very positive experience at…

We had a very positive experience at DFS today. The staff member who assisted us was professional, kind, and extremely helpful throughout our visit. Her excellent customer service was truly appreciated.

2026年5月17日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

5つ星のうち5の評価

lovely experience

Absolutely lovely experience our advisor Layla helped us with our many different questions and helped us configure a sofa to meet our measurements. Thank you

2026年5月17日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

Welcoming

Found exactly what we wanted.Ben the sales person was great very proffesional friendly happy to help.

2026年5月16日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Good morning Sue,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

5つ星のうち1の評価

Sofa didn't arrive as planned.

Sofa didn't arrive as planned.
The needed a further delivery slot.
When it eventually arrived... No eazi glides but they really aren't eazi at all.... Make no difference!
Took another 2 visits to get these fitted!

2026年5月15日
自発的なレビュー
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Good morning Rachel,

Thank you for taking the time to share your feedback, it is always greatly appreciated and we are very sorry to learn you have rated DFS 1 star. I can only apologise if the overall delivery experience has not met your expectations and for any inconvenience caused by the glides.

Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

Great experience with Dan.

Great experience with Dan.

2026年5月15日
DFS Furniture - Peterborough ロゴ

DFS Furniture - Peterborough からの回答

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

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