We had such a lovely experience buying our sofa thanks to the American lady (so sorry we forgot your name as the process was so smooth and fast!) who helped us at DFS. She was incredibly friendly, kno... もっと見る
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On entering store the assistant offered help then left us to it .I decided on 2 sofas..the lady assistant let me take my time with no pressure..she even helped with moving storage stool around so I co... もっと見る
企業が回答しました
Very good service, easy to navigate getting the product you want and the right cost and more so they offer 0% credit to pay over terms that suit you.Very help full and knowledgeable about the material... もっと見る
企業が回答しました
I had an excellent experience with the salesperson Matthew Soole in DFS Plymouth. He listened carefully to what my quite specific requirements were for a sofa for my disabled son, and showed... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Longbridge Road, PL6 8LX, Plymouth, 英国
- 0333 999 9768
4.9
優良
4032件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Entering store the assistant offered…
On entering store the assistant offered help then left us to it .I decided on 2 sofas..the lady assistant let me take my time with no pressure..she even helped with moving storage stool around so I could decide .. just one negative, the price label showing was out of date but let me have it at the price on show ..
2026年7月30日
DFS Furniture - Plymouth からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very good service
Very good service, easy to navigate getting the product you want and the right cost and more so they offer 0% credit to pay over terms that suit you.Very help full and knowledgeable about the material.
2026年7月29日
DFS Furniture - Plymouth からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
DFS Furniture - Plymouth からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
DFS Furniture - Plymouth からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
All staff were absolutely amazing
All staff were absolutely amazing - made the experience really easy and were very informative! Great customer service and welcoming vibe
2026年7月28日
DFS Furniture - Plymouth からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great service
Great service , knowledgeable and courteous sales assistant with expert advice leading to a sale.
2026年7月28日
DFS Furniture - Plymouth からの回答
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Plymouth からの回答
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
A good price for a quality product
Service was friendly, polite and helpful. I was satisfied with the price paid.
2026年7月26日
DFS Furniture - Plymouth からの回答
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Give the lady a promotion
We had such a lovely experience buying our sofa thanks to the American lady (so sorry we forgot your name as the process was so smooth and fast!) who helped us at DFS. She was incredibly friendly, knowledgeable, and made the whole process so easy and enjoyable. Nothing was too much trouble, and she really took the time to help us find the perfect sofa. Excellent customer service from start to finish. Thank you!
2026年7月26日
DFS Furniture - Plymouth からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The lady that served us was brilliant…
The lady that served us was brilliant and very helpful.
Excellent service so far.
2026年7月26日
DFS Furniture - Plymouth からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service
Great, easy service. Everything explained fully. No pressure selling.
Salesman was informative and friendly.
2026年7月26日
DFS Furniture - Plymouth からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service with time to…
Excellent customer service with time to experince and choose sofa in our own speed.
2026年7月26日
DFS Furniture - Plymouth からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
DFS Furniture - Plymouth からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Brian was great
With Brian’s help we found exactly what we were looking for and in the right colour and material. We were also given great advice on how to care for it to keep it looking its best.
Great service
2026年7月25日
DFS Furniture - Plymouth からの回答
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
As a company to charge over £100 for…
As a company to charge over £100 for delivery when you're spending over £2000 is not good enough.
However, saleslady today was very kind and lovely.
2026年7月25日
DFS Furniture - Plymouth からの回答
Good Afternoon,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind Regards,
Jordan
DFS Central Customer Support
I had an excellent experience with DFS in Plymouth
I had an excellent experience with the salesperson Matthew Soole in DFS Plymouth.
He listened carefully to what my quite specific requirements were for a sofa for my disabled son, and showed me many options.
His approach was friendly and kind, he did not come across as pushing for a sale which I really appreciated, and I was delighted that he found me a very suitable sofa for my son in the clearance section.
In addition Matt’s follow up support was also very good, as I needed to speak to him a couple of times about delivery.
I will definitely use DFS again and would like to thank Matt for providing such great customer service.
2026年7月17日
DFS Furniture - Plymouth からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Matthew met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Plymouth からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was brilliant
2026年7月24日
DFS Furniture - Plymouth からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic care whilst choosing settee…
Fantastic care whilst choosing settee and great honesty
2026年7月14日
DFS Furniture - Plymouth からの回答
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
No pressure to buy...Matt in Plymouth…
No pressure to buy...Matt in Plymouth was so helpful today, thank you 🙂
2026年7月23日
DFS Furniture - Plymouth からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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