The staff in the shop were courteous and polite and did not apply any pressure in the sales transaction. Liam was very calm and clear and was helpful when we were going through options and changing ou... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
We had a wonderful experience with Liam from DFS. He was extremely helpful, dedicated, and provided excellent customer service throughout the whole process. He took the time to explain everythin... もっと見る
My partner and I visited on a Friday evening and we picked out the sofa we wanted. We were approached by Brooke who confirmed there were a few options for us. Brooke was really friendly and took us th... もっと見る
企業が回答しました
We were looking to replace our Red Sofa and found one we liked in DFS Plymouth. The person that served us was called Liam and he was so patient with us and he made sure that all of our wishes for th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Longbridge Road, PL6 8LX, Plymouth, 英国
- 0333 999 9768
4.9
優良
4102件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service with time to…
Excellent customer service with time to experince and choose sofa in our own speed.
2026年7月26日
DFS Furniture - Plymouth からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
DFS Furniture - Plymouth からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Brian was great
With Brian’s help we found exactly what we were looking for and in the right colour and material. We were also given great advice on how to care for it to keep it looking its best.
Great service
2026年7月25日
DFS Furniture - Plymouth からの回答
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
As a company to charge over £100 for…
As a company to charge over £100 for delivery when you're spending over £2000 is not good enough.
However, saleslady today was very kind and lovely.
2026年7月25日
DFS Furniture - Plymouth からの回答
Good Afternoon,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind Regards,
Jordan
DFS Central Customer Support
I had an excellent experience with DFS in Plymouth
I had an excellent experience with the salesperson Matthew Soole in DFS Plymouth.
He listened carefully to what my quite specific requirements were for a sofa for my disabled son, and showed me many options.
His approach was friendly and kind, he did not come across as pushing for a sale which I really appreciated, and I was delighted that he found me a very suitable sofa for my son in the clearance section.
In addition Matt’s follow up support was also very good, as I needed to speak to him a couple of times about delivery.
I will definitely use DFS again and would like to thank Matt for providing such great customer service.
2026年7月17日
DFS Furniture - Plymouth からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Matthew met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Plymouth からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was brilliant
2026年7月24日
DFS Furniture - Plymouth からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic care whilst choosing settee…
Fantastic care whilst choosing settee and great honesty
2026年7月14日
DFS Furniture - Plymouth からの回答
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
No pressure to buy...Matt in Plymouth…
No pressure to buy...Matt in Plymouth was so helpful today, thank you 🙂
2026年7月23日
DFS Furniture - Plymouth からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Store assistant Sara was extremely helpful with my order and explained all the options very clearly.
2026年7月21日
DFS Furniture - Plymouth からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Salesman was nice and friendly
Salesman was very friendly and efficient and knowledgeable about all aspects of the business, excellent, very pleased.
2026年7月21日
DFS Furniture - Plymouth からの回答
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Plymouth からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
helpful :))
2026年7月20日
DFS Furniture - Plymouth からの回答
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Nice friendly lady.
Nice friendly lady.. good at her job .. she knew what she was talking about
2026年7月20日
DFS Furniture - Plymouth からの回答
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Everything is almost perfect apart from…
Everything is almost perfect apart from the price tags, I think it might help if both prices were shown with regard to the difference in the prices of the cushions, as to whether you have foam or fibre and what you show is the cheaper one of the two, which can be and I think is misleading.
2026年7月18日
DFS Furniture - Plymouth からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us. As extra cushions, upgraded interiors and products such as care kits are optional extras this is not something we would be able to include in the initial price however we will always inform you of the difference in price.
Kind Regards,
Holly M
DFS Customer Support
This the 3rd set of furniture we have…
This the 3rd set of furniture we have bought from DFS and have always been impressed with the quality and ease of purchases. Staff are POLITE (Liam was informative and explained everything) and helpful and don't hassle you when you are walking around the store.
2026年7月19日
DFS Furniture - Plymouth からの回答
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Liam gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
Rebecca hit exactly theright note
Rebecca hit exactly theright note. She was smiling and friendly. She was not at all pushy, but because she clearly knew her stuff, it felt fine to take the fabric care and insurance products. She was quick and efficient. A really good experience from start to finish. 10 out of 10.
2026年7月16日
DFS Furniture - Plymouth からの回答
Hello Rory,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Rebecca.
Kind regards,
Lia
DFS Customer Support
Liam was very helpful and friendly
Liam was very helpful and friendly. Managed to buy a sofa for a 7 day delivery. He went through the best way to care for the sofa.
2026年7月15日
DFS Furniture - Plymouth からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
2026年7月14日
DFS Furniture - Plymouth からの回答
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
My experience was amazing
My experience was amazing. Brian was very professional and polite. 10 out of 10.
The explanations of all services were very good.
2026年7月12日
DFS Furniture - Plymouth からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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