We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
企業が回答しました
Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... もっと見る
企業が回答しました
Very knowledgeable staff and extremely helpful and patient. We managed to get the order we wanted with some care advice which was appreciated
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, 英国
- 0333 999 9524
4.9
優良
2401件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely sales associate very informative…
Lovely sales associate very informative and helpful quick and easy process throughout
2026年3月14日
DFS Furniture - Rugby からの回答
Good morning Brodie,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Professionals
Very detailed explanation about the product we bought and some very good advises about of how to take care of them.
2026年3月14日
DFS Furniture - Rugby からの回答
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Being followed
What I disliked about my visit was being accosted as soon as I walked through the door and being followed around, I told the person to stop or I would leave the store. I then continued shopping found what I was looking for and was helped by a lovely lady she was so helpful and polite she deserves 5 stars
2026年3月7日
DFS Furniture - Rugby からの回答
Good morning,
Thank you for taking the time to share your feedback with others.
I am very sorry to hear of your initial experience in store. We are happy to hear that you did manage to find what you were looking for and our sales person did meet your expectations placing your order.
Kind regards,
Jordan
DFS Customer Care
Successful sofa search!
I was looking for a new sofa and had already searched online. The store had a great range of sofas and I was left to browse comfortably without any pressure. Having done that I was assisted by Pearl, who was very friendly and competent. She explained everything clearly and in an unhurried fashion, which made the whole experience very easy and relaxing. I would recommend.
2026年3月12日
DFS Furniture - Rugby からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Very relaxed atmosphere no pressure…
Very relaxed atmosphere no pressure from the salesman to purchase!
Bob, the salesman was very clear and concise in explaining the purchase and maintenance of the piece of furniture we decided to buy. Also explained very clearly the details of the credit arrangements we entered into. First class experience.
2026年3月2日
DFS Furniture - Rugby からの回答
Good afternoon Mr Shilcof,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Bob.
Kind regards,
Lia
DFS Customer Support
As always DFS staff brilliant
As always DFS staff brilliant. Nice easy experience, no rush. Just as it should be.
Thank you
2026年3月8日
DFS Furniture - Rugby からの回答
Good afternoon Nicky,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Easy process helpful staff
2026年2月25日
DFS Furniture - Rugby からの回答
Good morning Jean,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Rugby からの回答
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Customer experience was superb
Customer experience was superb. Many thanks to Bob for taking his time in explaining everything clearly.
2026年3月9日
DFS Furniture - Rugby からの回答
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The power chair mechanism malfunctioned…
The power chair mechanism malfunctioned just 2 minutes after it was delivered. Additionally, a component of the recliner chair was not included in the delivery. I reached out to customer service and the store, and I was informed that the engineers would be in touch. As of now, I am left with an expensive chair that is not functioning correctly.
2026年2月25日
DFS Furniture - Rugby からの回答
Good afternoon Lucy,
Thank you for taking the time to write us a review, we are really sorry to hear there is a fault with your newly delivered furniture. We can confirm this has been raised with the servicing department, who will be in touch as soon as possible to discuss a resolution with you.
Kind regards,
Holly M
DFS Customer Support
We were served today by a very pleasant…
We were served today by a very pleasant and helpful assistant.
2026年3月8日
DFS Furniture - Rugby からの回答
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at DFS!
Kind Regards
Vanessa
DFS Customer Support
Sofa shopping with mum !
When I brought my mum into your store , we already knew the sofa that she wanted to purchase.
We were greeted by the lovely Jonathan whom gave us information and advice related to the purchase and was very helpful . We were very happy customers all in all !
2026年3月7日
DFS Furniture - Rugby からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Served by Bob
Served by Bob. Very helpful, straightforward. In and out, purchased on 0% finance... no protracted application process.
2026年3月6日
DFS Furniture - Rugby からの回答
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Many thanks to Pearl for making my…
Many thanks to Pearl for making my experience so much easier
2026年3月4日
DFS Furniture - Rugby からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Rugby からの回答
Good morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Maddie/Maddy
Maddie/Maddy, and her other colleague which unfortunately we can’t remember her name, was extremely helpful and was in no way pushy with us, let us take our time and helped us chose the right cuddle chair for us. We’re extremely happy with the service in store and look forward to our sofa arriving.
2026年2月28日
自発的なレビュー
DFS Furniture - Rugby からの回答
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Rugby からの回答
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Rugby からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Exceptional Customer Service – Highly Recommend!
I had an amazing experience at DFS today! I went in to buy a sofa and footstool and was greeted by Maddie, who was honestly fantastic. She was incredibly professional, super friendly, and so knowledgeable — without being even slightly pushy, which I really appreciated.
Maddie talked me through the whole process from start to finish, making everything feel easy, clear, and stress-free. The whole transaction was quick and smooth, and I walked away having bought exactly what I wanted. The 0% finance option was the cherry on top and made the decision even better.
I felt genuinely well looked after and cared for, and I left knowing exactly what I’m getting — no doubts, no worries, nothing left to think about at all. Brilliant service from start to finish. Highly, highly recommend!!
2026年2月28日
DFS Furniture - Rugby からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Rugby からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。