Was looking for a small sofa and tried many stores in Slough. Went into DFS first and saw the sofa we eventually bought. The store assistant, Sky, came over to us and was immediately friendly and made... もっと見る
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Had a really nice experience at DFS. A lovely gentleman served me and was very friendly, helpful and professional throughout. I’m sorry I’ve forgotten his name, but I wanted to say a big thank you for... もっと見る
企業が回答しました
Being greeted when walking into the showroom then left to have a look round Very helpful when we decided what we wanted answered any questions that we asked No stress relaxing atmosphere
企業が回答しました
They were in great in the Slough store, we visited a few sofa shops over the past few days and every single one we were hounded by sales people who didn’t give us the space or time to look around. But... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Twinches Ln, Slough Retail Park, SL1 5AL, Slough, 英国
- 0333 999 9785
4.9
優良
5272件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sales representative name was Tanya…
Sales representative name was Tanya from DFS very very efficient very thorough explaining everything else with regards to the sofa the after-care how to puff up the sofa cushions and with regards to the finance. Very very pleased would always buy from her again if we were to buy another sofa in the near future.
2026年8月8日
DFS Furniture - Slough からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
So helpful and knowledgeable.
Very helpful staff. Very knowledgeable on furniture and explained ordering, care package and delivery process Very clearly.
2026年8月8日
DFS Furniture - Slough からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We have received great experience as…
We have received great experience as the assistant was very patient and put lots of efforts to make us feel comfortable.
2026年8月8日
DFS Furniture - Slough からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Ask for Ahmed
Ahmed was great they were knowledgable and had taken the extra steps to find out information.
Additionally they was polite, well mannered, good listening what made the whole experience feel natural and not forced.
2026年8月8日
DFS Furniture - Slough からの回答
Hello Josh,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Slough からの回答
Hello Lennon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Lovely experience
Lovely experience, Skye was very patient, attentive and helpful, we didn’t feel pressured or rushed into making a decision
2026年8月7日
DFS Furniture - Slough からの回答
Hello Ann,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Alan was very helpful and explained…
Alan was very helpful and explained everything twice to make sure everything was in order. Really welcoming and explained about care of the sofas purchased. Very happy with the experience in store.
2026年8月7日
DFS Furniture - Slough からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Sofa completely lost shape few weeks…
Sofa completely lost shape few weeks after delivery it looks terrible foam falling apart inside had 3 visits for repairs and now being told I can't have a replacement
Would never buy from DFS again using cheap material but charging thousands for sofas but when something goes wrong takes months to speak to a manager can honestly say I wish I never bought the sofa so disappointed init the quality is shocking
Save your money and go else where
Only option that was given to me was to allow another repair after I had already done so being told that was my only option
2025年11月23日
DFS Furniture - Slough からの回答
Good morning Emma,
Thank you for taking the opportunity to share your review with us, is it disappointing to hear you are experiencing an issue with your furniture and remain unhappy with the outcome provided. We can confirm a service visit has been conducted alongside a visit from the store manager, and options have been made available to you in relation to resolving your concerns, we do hope to bring this to a satisfactory close for you.
Kind Regards,
Holly M
DFS Customer Support
Very good service
2026年8月6日
DFS Furniture - Slough からの回答
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
I visited the Slough store today to…
I visited the Slough store today to purchase a new sofa. Lovely range and absolutely fantastic customer service provided by Tanya, highly recommend this store if you’re looking to invest in some new furniture!
2026年8月4日
DFS Furniture - Slough からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Really helpful
Tanya was very helpful. We only went in to browse but she found our perfect sofa bed as soon as she spoke to us. She was very knowledgeable on the products as well as listening to our needs.
2026年8月4日
DFS Furniture - Slough からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great experience with DFS
Great experience with DFS! Delivery was quick, and the customer care team was very helpful and patient in answering all my questions. The sofa itself is super soft, comfortable, and exactly what we were looking for. Highly recommend!
2026年7月27日
DFS Furniture - Slough からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Excellent service by Darren 👍🏻👍🏻 Polite, good sense of humour and cooperative
Honest helpful and constructive
2026年8月3日
DFS Furniture - Slough からの回答
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Slough からの回答
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The customer sales advisor Tania was…
The customer sales advisor Tania was very knowledgeable and helpful, she also showed patience.
2026年8月3日
DFS Furniture - Slough からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Straight away refused even with great…
Straight away refused even with great score and good gross house hold income. Order number is: 48Z4I7693
2026年8月2日
自発的なレビュー
DFS Furniture - Slough からの回答
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service by Faisal
Excellent customer service by Faisal. Talked through everything and showed patience whilst we decided.
2026年8月2日
DFS Furniture - Slough からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Buying two armchairs
The service was excellent
The sales person was very helpful talked me through everything and doubled checked with me to make sure I was happy with my order
2026年8月2日
DFS Furniture - Slough からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great Service from the start .Patient…
Great Service from the start .Patient and very knowledgeable in regards to the products
Walked up through various options until we found the right sofa :)
2026年8月1日
DFS Furniture - Slough からの回答
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Very pleased to meet with sales person…
Very pleased to meet with sales person and really good experience
2026年8月1日
DFS Furniture - Slough からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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