We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... もっと見る
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We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... もっと見る
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At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... もっと見る
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Our experience was great! We were served by Josh. He was professional in every way,but also extremely personable and friendly. He explained everything thoroughly to us,and we are really looking fo... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, 英国
- 0333 999 9788
4.9
優良
8092件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Adam was extremely helpful when it came…
Adam was extremely helpful when it came down to us making the final decision on what we wanted. Great service. He was very knowledgeable and explained everything to us clearly. Thank you for the coffees and the Amazing Hot Chocolates for our girls. We are really looking forward to getting our new sofas, in approx 7 days!!
2026年8月1日
DFS Furniture - Southampton からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
No pressure sale with great customer service
We had excellent service from our visit on Saturday. I wish I could remember the ladies name! Lovely customer service
She helped us with all of our questions when deciding between sofas and mattresses with no pressure. She listened to our quirks and what we really want and was able to guide us in what would suit our needs best. Great experience and bought both with DFS with our needs met and without needing to look elsewhere!
2026年8月2日
DFS Furniture - Southampton からの回答
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
The member of staff Fisa who served us…
The member of staff Fisa who served us was sooo helpful. Very welcoming and not pushy at all Very knowledgeable and went out of her way to make sure giving us the correct info.
2026年8月3日
DFS Furniture - Southampton からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great new suite ordered
Joshua was helpful informative and honest when we were ordering our suite. He explained all the options and choices we had. We felt valued and that we had made a good choice.
2026年8月3日
DFS Furniture - Southampton からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We visited 4 different showrooms today…
We visited 4 different showrooms today on the complex and Josh your sales advisor was by far the most pleasant assistant. Helpful but not pushy. We very much appreciated not being harassed.
2026年8月3日
DFS Furniture - Southampton からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
A company who arranges delivery after…
A company who arranges delivery after being chased to do so and after the agreed timeframe..then on the delivery date does not turn up because of a so called glitch on the system. Shocking they do not even let you speak to the branch of order...72 hours wait.
2026年8月3日
自発的なレビュー
DFS Furniture - Southampton からの回答
Good Afternoon Cathryn,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have raised this internally with the relevant department to ask them to call and discuss the issue further with you, I can assure you it's not how we like to treat our customers. Apologies again for any inconvenience caused.
Kind Regards,
Lorraine E
DFS Central Customer Support
Valena was amazing
Valena was amazing! Answered all our questions, and remembered us the next day when we went back to make our purchase
2026年8月2日
DFS Furniture - Southampton からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Faiza was lovely
Faiza was lovely - not at all pushy and understood our requirements. Also it was quite near closing time but the staff were happy to help us with our order.
2026年8月1日
DFS Furniture - Southampton からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great service
We had a great experience today in DFS. Kerry was extremely helpful and enthusiastic. A valuable salesperson.
2026年7月31日
DFS Furniture - Southampton からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
All good Harry was great
2026年7月30日
DFS Furniture - Southampton からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Harry was very polite remembered us…
Harry was very polite remembered us from last week
Answered all our questions
2026年7月30日
DFS Furniture - Southampton からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Harry was great and we are very happy…
Harry was great and we are very happy with our purchase and service and how quick it was. Thanks
2026年7月30日
DFS Furniture - Southampton からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Simple straight Forward Experience …
Simple straight Forward Experience Darren the sales Person who dealt with us was so Helpful and Patient he is a Credit too the Store
Will Defiently Reccommend
2026年7月30日
DFS Furniture - Southampton からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Helpful staff
Clean, fresh store, nicely laid out. No pushy sales but staff available and willing to help
2026年7月30日
DFS Furniture - Southampton からの回答
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
10/10
Adam was amazing, so knowledgeable and helpful. He explained every single detail to us so well not only about the product itself but all of our options with cover and payments. He gave us his honest opinion and was so personable. Thank you again for all your help.
2026年7月28日
DFS Furniture - Southampton からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The person who helped us purchase our…
The person who helped us purchase our new sofa set and furniture set was very helpful, knowledgeable and clear. This was an easy and exciting experience.
2026年7月29日
DFS Furniture - Southampton からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very friendly staff and took the…
Very friendly staff and took the trouble to explain how everything looks very happy thank you
2026年7月29日
DFS Furniture - Southampton からの回答
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful full staff very knowledgeable
Very helpful full staff showed us lots colours
2026年7月28日
DFS Furniture - Southampton からの回答
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We were welcomed by the lovely Faiza
We were welcomed by the lovely Faiza, who was patient with us choosing. After we purchased the sofa, we were offered a coffee. Thank you for your service Faiza.
2026年7月20日
DFS Furniture - Southampton からの回答
Hello Daisy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Kerry our sales lady was extremely…
Kerry our sales lady was extremely friendly, polite, knowledgeable and understanding of our requirements, she took the time to make sure we chose the right furniture in the right materials taking into account our dog.
2026年7月26日
DFS Furniture - Southampton からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kerry.
Kind Regards,
Jordan
DFS Customer Support
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