The staff at the store were on hand to show us where to find the item we wanted and answer questions but were happy to let us browse at our leisure. This was appreciated. When we had decided which to... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Ordered a 2 and 3 seater Sofas plus a matching rug, today from DFS in Stockport. Nicky who served us was very helpful, friendly and informative. I would definately request Nicky again if I were to... もっと見る
企業が回答しました
Colin the salesman was absolutely brilliant,very thorough with explaining everything to do with our purchase. Extremely informative and this made buying our suite very easy. A very friendly guy who pr... もっと見る
企業が回答しました
We called into the Stockport branch, I'd seen a garden set on line, Colin the salesman was very helpful. Obviously the furniture wasn't in store, but Colin got it up on line for us, if he hadn't go... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Saint Marys Way, The Peel Centre, SK1 2HD, Stockport, 英国
- 0333 999 9829
4.9
優良
5254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good customer service.
2026年6月26日
DFS Furniture - Stockport からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service
Visited store today and was greeted by Ellis who listened to exactly what our needs were and advised us on several options. With his help we had exactly what we wanted in a quite short time. Excellent service.
2026年6月26日
DFS Furniture - Stockport からの回答
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Ellis met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
We bought the sofa from dfs Stockport…
We bought the sofa from dfs Stockport store. Nikki the sales associate done the fabulous job. He helped us and guide us step by step until the order was done. Now waiting for our delivery:)
2026年6月22日
DFS Furniture - Stockport からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nikki.
Kind Regards,
Jordan
DFS Customer Support
I was,allowed to look around without…
I was,allowed to look around without being pestered by sales people
2026年6月18日
DFS Furniture - Stockport からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Would not order Fountaine 3 seater sofa…
Would not order Fountaine 3 seater sofa as within hours of delivery material was creasing and look’s awful, makes the sofa look it is sagging
Customer Service says this is normal, service engineer also said this, personally it is poor quality! I have purchased cloth sofas before and never had this issue on same day as delivery, now stuck with a sofa that we are unhappy with!
2026年5月19日
自発的なレビュー
DFS Furniture - Stockport からの回答
Good morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Stockport からの回答
Hello,
Thank you for your positive review.
Kind Regards,
Holly M
DFS Customer Support
Absolutely disgraceful service
Absolutely disgraceful customer service. Ordered and paid in full for a three seater sofa, cuddle chair and footstool in December. All arrived in February the footstool came without feet and a tear in the fabric. Contacted them immediately and they said they would send someone out to fix this. After 3 weeks the whole of the back of the sofa was broken and were unable to sit on it. Again contacted them immediately they didn’t send anyone to fix this until May. Footstool still not fixed and said the feet hadn’t been ordered even though I had confirmation they had. Have been in store today and had confirmation that the feet were not ordered till the 16th June. Completely not acceptable. It’s our first and last time ever purchasing from DFS. A ‘gesture of good will’ won’t be discussed until the problem has been resolved but they can’t tell me when this is. Just completely disgusting, as long as they have your money they don’t give a toss. I couldn’t advice people more not to purchase anything from them reference number 86Y467784
2026年6月23日
自発的なレビュー
DFS Furniture - Stockport からの回答
Good Morning Hannah,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture.
We are really sorry to hear about the issue with your sofa and the lack of communication from DFS. This is very disappointing and not the service we wish our customers to receive.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
We had a really good experience from…
We had a really good experience from the store .Nicky was attending us and he was 100 percent professional and been very helpfull.He understood our ideas and tastes and he put his effort to make our choices easy
2026年6月22日
DFS Furniture - Stockport からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Stockport からの回答
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Our visit today was extremely good
Our visit today was extremely good. Jackie our assistant could not of been nicer.She helped us with all the questions we had,she was very knowledgeable about all things DFS. We bought a lovely 2 seater couch came out of the store very happy and cannot wait for delivery.
2026年6月22日
DFS Furniture - Stockport からの回答
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
What a great salesperson Ellis is.
We went to DFS just to have a look for a bed and we instantly fell in love with one of the beds. Ellis came over and introduced himself and asked if we needed any help. He was professional, informative and friendly. He made sure that we had time to look at the mattresses ourselves and we didn’t feel like we were being pushed into anything. He was very honest and made us feel comfortable. What a credit to the Stockport dfs branch. Thank you very much Ellis. We look forward to receiving our new bed.
2026年6月20日
DFS Furniture - Stockport からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great all round service
2026年6月13日
DFS Furniture - Stockport からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
I was left to peruse and not be…
I was left to peruse and not be mithered by a sales person. Staff were on hand to answer any questions I had. Alan my sales man was very helpful, polite and friendly.
2026年6月11日
DFS Furniture - Stockport からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and very nice and help…
Very helpful and very nice and help use with the one we wanted
Mr Iain Hodgkinson
2026年6月16日
DFS Furniture - Stockport からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
Excellent customer service, very knowledgeable, patient, and no hard sell. Great value for money.
2026年6月16日
DFS Furniture - Stockport からの回答
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Alan was friendly,knowledgeable and…
Alan was friendly,knowledgeable and helpful.
He went out of his way to make sure we got the best product for us.
2026年6月16日
DFS Furniture - Stockport からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Stockport からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
DFS Furniture - Stockport からの回答
Good afternoon Susan,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare. Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Holly M
DFS Customer Support
Had a really good experience in your…
Had a really good experience in your Stockport store at the Peel Centre. Helpful attentive staff without being overbearing. Much prefer shopping in store instead of online. Really pleased that we found what we were looking for.
2026年6月14日
DFS Furniture - Stockport からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Excellent service, made to feel very welcome, no hard sell,friendly happy staff,superb product,staff made the day so special ,wouldn't hesitate recommending Dfs.
2026年6月14日
DFS Furniture - Stockport からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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