From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and... もっと見る
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We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... もっと見る
企業が回答しました
The staff at DFS are amazing! We had been to another branch to look at sofas then came back to Sunderland with our full order prepared and Lauren was incredibly friendly and helpful! We actually manag... もっと見る
企業が回答しました
We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
3 Hylton Grange, SR5 3HR, Sunderland, 英国
- 0333 999 9762
4.9
優良
8228件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Linsey was absolutely brilliant from…
Linsey was absolutely brilliant from start to finish! She spent time to demonstrate the features on several different reclining sofas and helped us choose our perfect sofa.
2026年8月16日
DFS Furniture - Sunderland からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Brilliant customer service
The man who served us today was absolutely brilliant, informed us very well of how to care for our sofa 100% recommend
2026年8月16日
DFS Furniture - Sunderland からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Sunderland からの回答
Hello Joe,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very pleased with Neil who was very…
Very pleased with Neil who was very professional and made it an enjoyable visit and comfortable experience.
2026年8月16日
DFS Furniture - Sunderland からの回答
Hello,
Thanks for your lovely feedback, we’re glad to hear Neil met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Emma was amazing
Emma was amazing, listened to what I wanted and didn’t try and push any other products on to me
2026年8月16日
DFS Furniture - Sunderland からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Left alone to mooch around showroom
Left alone to mooch around showroom, big tick ✅ we asked for help from Neil to answer some questions. No pressure just very good advice and guidance from Neil.
2026年8月15日
DFS Furniture - Sunderland からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great service from Lauren
Great service from Lauren
We had a great experience buying our sofa, and Lauren was extremely helpful throughout the process. She was friendly, knowledgeable and made everything really straightforward for us.
Lauren was always happy to answer our questions and kept us updated, which made the whole experience stress-free. We really appreciate all her help and would definitely recommend her to anyone looking to buy a sofa.
Thank you, Lauren!
2026年8月15日
DFS Furniture - Sunderland からの回答
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Neil the salesman was really easy going…
Neil the salesman was really easy going and not too pushy, explained everything really clearly and came across very honest and just such a nice guy, a credit to dfs. We were only lookin for ideas but the sales approach and service meant that we felt at ease and comfortable and so we went ahead and purchased a beautiful couch at a very reasonable price
2026年8月15日
DFS Furniture - Sunderland からの回答
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Very helpful
Very helpful, the sofa we wanted was not in showroom, we were advised of the size, comfort, going off similar items, lovely and chatty even got a coffee x
2026年7月26日
DFS Furniture - Sunderland からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Sunderland からの回答
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Sunderland からの回答
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
We visited the store today to have a…
We visited the store today to have a look around and get ideas for the living room area. Lee (Sunderland) store was really helpful and explained everything thoroughly. We have purchased our couch set and we cannot wait for it to be delivered.
2026年8月15日
DFS Furniture - Sunderland からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
From walking in seeing lee who…
From walking in seeing lee who reconized me straight away from recent visits to the branch and odering the 3 piece
Great
2026年8月15日
DFS Furniture - Sunderland からの回答
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lee.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Sunderland からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Customer service was 10/10
Customer service was 10/10! Staff could not have been more helpful. Very informative
2026年8月14日
DFS Furniture - Sunderland からの回答
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly and helpful staff
We didn’t catch the names of the man and woman who helped us today but they were EXTREMELY helpful in advising and giving us all the information we needed. I was struggling to decide on numerous things, they were very honest and went above and beyond to carry a chair over to the other end of the shop so I could compare colours/styles etc. We have walked out as 2 very happy customers, would 100% recommend visiting.
2026年8月14日
DFS Furniture - Sunderland からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Really informative sale consultant
Really informative sale consultant. Tile is everything we needed to know. Great advice.
2026年8月14日
DFS Furniture - Sunderland からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great service from Emma
Emma at the Sunderland store was fantastic. So knowledgable and helpful. Would definitely recommend seeing her to purchase furniture.
2026年8月14日
DFS Furniture - Sunderland からの回答
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Emma.
Kind Regards,
Jordan
DFS Customer Support
Service and staff Lauren couldn't have…
Service and staff Lauren couldn't have been more helpful from entering the store to leaving
2026年8月14日
DFS Furniture - Sunderland からの回答
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Fantastic service from Emma
Fantastic service from Emma. She explained every step clearly and answered all our questions perfectly. She's a credit to the company.
2026年8月14日
DFS Furniture - Sunderland からの回答
Hello Jutta,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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