Went to look and buy a new sofa! The two ladies that came to us were so helpful. The last lady who dealt with ys properly and to purchase the sofa was just so helpful, even went and got us coffee (whi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Darren was very helpful right from our first visit to DFS, he helped to make sure the sofa we wanted would work in the room. He wasnt pushy and actually advised we dont order the sofa yet as didnt hav... もっと見る
企業が回答しました
Alison at the Torquay branch was one of the nicest, most attentive people we have ever met. There was nothing she wouldnt do to make our visit to DFS an enjoyable and constructive experience. Prtofess... もっと見る
企業が回答しました
Went into DFS Torquay, knew what we wanted and within 30 minutes order was placed after member of staff showed us all details of furniture we picked. Excellent service so well done to Lilly and Darre... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, 英国
- 0333 999 9848
4.9
優良
3564件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sofas purchase
I visited the store with intention to check colors of the sofa and was going to buy it online afterwards, but lady called Rachel approached as with a very polite attitude and no intimidating approach ,she was just so easy to talk to so we decided to purchase our sofas in store. Very happy with the service received.
2026年5月30日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
After visiting the store several times
After visiting the store several times, I encountered various members of the sales team, all provided excellent advice and support throughout the whole process of purchasing new furniture.
2026年5月28日
DFS Furniture - Torquay からの回答
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Torquay からの回答
Hello Christine,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
left alone to look thought staff tried…
left alone to look thought staff tried pushing insurance too much and when i ordered i thought it was 7 days delivery but having to wait 3 weeks not good with a disabled wife having no sofa
2026年5月23日
DFS Furniture - Torquay からの回答
Good morning Simon,
The delivery time on the Faxon express 3-seater power recliner is 3 weeks, apologies for any confusion caused. If the power recliner chair was purchased on its one this would take 7 days as its a little faster then the 3-seater however, rest assured you will be the first to know once delivery can be arranged.
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Torquay からの回答
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Torquay からの回答
HI Mrs Norris,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please contact a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Vanessa
DFS Customer Support
Great I knew what I wanted I bought it…
Great I knew what I wanted I bought it end of transaction
2026年5月23日
DFS Furniture - Torquay からの回答
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
Very polite, very professional and helpful, they didn't follow you around and bug you, just left up to make our own decision. PS coffee was great! Our staff member was Billie and she was lovely
2026年5月23日
DFS Furniture - Torquay からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
DFS Furniture - Torquay からの回答
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Torquay からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Went to look and buy a new sofa
Went to look and buy a new sofa! The two ladies that came to us were so helpful. The last lady who dealt with ys properly and to purchase the sofa was just so helpful, even went and got us coffee (which were the best lattes my father in law and myself had) Willie you were just great, the whole experience with yourself, from showing us the different ranges and fabrics to going through the whole purchase with you was very fast and efficient. So thank you!
2026年5月20日
DFS Furniture - Torquay からの回答
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Alison at the Torquay branch
Alison at the Torquay branch was one of the nicest, most attentive people we have ever met. There was nothing she wouldnt do to make our visit to DFS an enjoyable and constructive experience. Prtofessional, calming, empathetic. Just great.
2026年5月20日
DFS Furniture - Torquay からの回答
Hello Betty,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Alison.
Kind regards,
Lia
DFS Customer Support
Great customer service
The staff member, Mike was incredibly helpful and supportive. He explained each stage of ordering my new sofas. He was polite and professional throughout.
2026年5月19日
DFS Furniture - Torquay からの回答
Good morning Cheryl,
Thanks for your lovely feedback, we’re glad to hear Mike met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great Staff Easy Process
easy enjoyable process from trying all the sofas, chairs, messing all the pillows up. Looking forward to delivery, thank you for your help fun afternoon.
2026年5月18日
DFS Furniture - Torquay からの回答
Good morning Debra,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very good service from Darren
Very good service from Darren, with good knowledge and support.
2026年5月18日
DFS Furniture - Torquay からの回答
Good afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Went into the shop looking for inspiration
I popped into the shop looking for inspiration, greeted by Alison. On wandering around I came across a beautiful sofa and accent chair, and decided to purchase (plus other items). The service provided by Alison was extremely helpful, polite and professional - a great ambassador for the company.
All round, I am more than happy to recommend DFS.
2026年5月15日
DFS Furniture - Torquay からの回答
Good afternoon Elaine,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Alison.
Kind regards,
Lia
DFS Customer Support
We came in to the store and was made…
We came in to the store and was made very welcome. A member of staff came up and helped us thought the process of our purchase. She was very friendly and helpful, everything was explained and a clear manner. It was very straightforward.
2026年5月17日
DFS Furniture - Torquay からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great service
Darren was very helpful right from our first visit to DFS, he helped to make sure the sofa we wanted would work in the room. He wasnt pushy and actually advised we dont order the sofa yet as didnt have a moving date. On our second visit we asked Darren for help again. He spent alot of time with us, moving rugs and coffee tables from around the store so we could see how it would work with our new sofa and nothing was to much trouble. He was very helpful and definitely made our sofa shopping experience alot easier.
2026年5月16日
DFS Furniture - Torquay からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Torquay からの回答
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The staff were very helpful in making…
The staff were very helpful in making sure I got the best deal for what I was looking for and explained how to look after the material of my chosen sofa.
2026年5月16日
DFS Furniture - Torquay からの回答
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。