Sehr enttÀuschende Erfahrung. Unsere Eheringe kamen trotz rechtzeitiger Bestellung nicht an, wir haben Ersatzringe erhalten, die jedoch nicht unseren Ringen entsprachen. Daher haben wir die Ringsegnun... ãã£ãšèŠã
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Mahel in Hatton Garden was so helpful. He really went above and beyond for us, even sourced an IGI certificate for us and helped to arrange delivery to the Dublin store as we were leaving London. He w... ãã£ãšèŠã
Good communications and a very pretty ring, the only downside was the delivery. I had notification that it was coming at 12.11-13.11 last Thursday 23/7, slightly worrying when it did not turn up, it... ãã£ãšèŠã
We went into Diamonds Factory in Hatton Garden without an appointment but Mahel Patel made us feel very welcome and comfortable. He was very knowledgeable and advised us what to go for. We're delighte... ãã£ãšèŠã
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Diamonds Factory ã«ã€ããŠ
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Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldnât cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that âI Doâ moment one theyâll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. Weâre always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Our Promise
åœè©²äŒæ¥ã«ããèšè¿°
- Superb Value & Quality
- Superb value matched with exceptional quality is what sets us apart from high street jewellers. Every design is handcrafted by our expert craftsmen using high-quality, ethically sourced materials. As each design is sent direct from the makers, cutting out the middleman, you pay up to 78% less than you would on the high street.
- Visit Us
- You can visit us in the world-famous Hatton Garden in London, Birmingham, Liverpool, Leeds, Manchester, Sheffield, Nottingham, Glasgow, Edinburgh, Newcastle & Belfast. Our team members are always happy to help and are on hand to give their expert advice on buying diamonds. If internet shopping is more your style, you can also visit us online.
- Custom Jewellery & Bespoke Service
- All of our jewellery designs can be beautifully customised, by selecting your metal type and diamond specifications, to create the piece you envisaged. If you prefer a completely unique design, you can also take advantage of our bespoke service.
- Our Heritage
- With four generations of expertise guiding us, a team of expert craftsmen and knowledgeable diamond experts, we've grown into one of the most trusted jewellers in the world.
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7 Hatton Garden, EC1N 8AD, London, è±åœ
- 0207 138 3672
- service@diamondsfactory.co.uk
- www.diamondsfactory.co.uk
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Diamonds Factory ããã®åç
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Anniversary present ð
Choosing the diamond and the setting was easy. Paying was easy. I was kept up to date by email and the diamond arrived when said. I liked that I had to give a code to the delivery driver before receiving them. Not had that before.
2026幎6æ10æ¥
Wedding ring
Ordered my wedding ring online, got plenty of emails to keep me informed as to what stage my order was at, was delivered a lot quicker than I expected and was packaged really lovely. Very happy with the service they provided!
2026幎6æ16æ¥
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Diamonds Factory ããã®åç
Hello Mia,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Diamonds Factory ããã®åç
Hello Stefan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Team is very knowledgeable and theyâŠ
Team is very knowledgeable and they help you create your dream piece hassle free, thank you for creating such a special ring, my fiancée loves it
2026幎6æ8æ¥
Diamonds Factory ããã®åç
Hello Brock,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Diamonds Factory ããã®åç
Hello Sam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
âŒïžâ ïž ORDER DELAYED FOR WEEKS AND MY REFUND AS WELL, NO RESPONSE FROM THE STAFFâ ïž âŒïž
âŒïžâ ïž ORDER DELAYED FOR WEEKS AND MY REFUND AS WELL, NO RESPONSE FROM THE STAFFâ ïž âŒïž
I was told to come pick up in 2-4 weeks.
waited 6 weeks, got so stressed and tired of waiting, I cancelled my order, also I found the same ring for £310 cheaper with another company (Abelini- they delivered my ring as well in 1 week lot better than this DF)
Still waiting for my money back from Dimond Factory. They said funds will be refunded in 5-7 days. I asked to for a order confirmation email, i got it but it day 15 and still no sign of a refund or response from the company.
I would appreciate someone from the customer service team contacting me to resolve this. Order number ending in 098/1
Francis
2026幎6æ15æ¥
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Diamonds Factory ããã®åç
Hello Shan,
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion weâve fallen below our usually high standards.âšâš
Thank you for taking the time to leave your feedback. We apologise for your experience with the delay of your order and refund. We can confirm that we are investigating this to ensure this refund is processed asap.
Kind Regards,
The Diamonds Factory Team
Customer service awful
Customer service awful. Had an issue with my ring and emailed them. Never heard back even though they said that someone would be in touch.
Unfortunately the reply to my message was received I had written my review. I needed to return the item as it was extremely bulky on my finger but they did not address this. They offered to resize at a cost to me The finger size was not the issue.
2026幎6æ7æ¥
Diamonds Factory ããã®åç
Hello Sharon,
Thank you for taking the time to leave a review. We are sorry to hear that you experienced an issue with your ring and the delayed communication after contacting us.
We can confirm a member of our team have responded to your email concerning this and the refund has been completed.
Kindest Regards,
The Diamonds Factory Team
From start to finish the wholeâŠ
From start to finish the whole experience was incredible! I was kept updated along every step of the way and the final product exceeded my expectations! It is truly beautiful
2026幎5æ31æ¥
Diamonds Factory ããã®åç
Hello Susan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Ordering online was easy
Ordering online was easy. Item arrived and I am so pleased with it! Delivery was fast, courier was really helpful ringing in advance to make sure I was home. 5 star service!
2026幎6æ5æ¥
Diamonds Factory ããã®åç
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
MISLEADING PRICESâŠ
Why do they advertise DISCOUNTED PRICES when they are higher than previously. Isnât that illegal
Whilst they claim prices fluctuate, which is fine, but making false claims of big discounts is illegal. Perhaps they need training in the laws around false advertising!
2026幎2æ5æ¥
Diamonds Factory ããã®åç
Hello Michelle,
Thank you for taking the time to leave your review with us.
Unfortunately within the jewellery industry, prices can fluctuate over time due to factors outside our control, including changes in the cost of precious metals, gemstones and etc. which can change on a daily basis as it is a live market.
We recognise that this can be frustrating which we understand and appreciate you taking the time to raise your concerns.
Thank you again,
The Diamonds Factory Team
Diamonds Factory ããã®åç
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Great price.
I wanted a platinum, emerald and diamond ring for my 70th birthday. I found exactly what I was looking for on the Diamonds Factory web site. The ordering process was easy and the ring arrived within 4 weeks from order.
This is my second time using DF, I ordered diamond earrings which were also exactly as requested. Will use them again.
2026幎6æ4æ¥
Diamonds Factory ããã®åç
Hello Janine,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Really impressed with the ring
Really impressed with the ring.
Worth the wait. Craftsmanship is outstanding!
Fiancé is very happy!
2026幎6æ4æ¥
Diamonds Factory ããã®åç
Hello Steve,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
From start to finish it was a firstâŠ
From start to finish it was a first class service.
Joanne was very professional throughout.
2026幎5æ25æ¥
Diamonds Factory ããã®åç
Hello Alan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team, especially Joanne!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Used for both engagement rings andâŠ
Used for both engagement rings and wedding bands. The Glasgow staff were excellent and fully supported us in making choices that worked for us rather than pushing products they wanted to sell. They were also very inclusive and demonstrated excellent customer service around LGBTQ+ making us feel very comfortable.
2026幎6æ4æ¥
Diamonds Factory ããã®åç
Hello Jennifer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Got customised wedding rings and theyâŠ
Got customised wedding rings and they were done perfectly I appreciate the time you guys have so impressed thank you again will come again
2026幎5æ28æ¥
Diamond Factory has great service
Diamond Factory has great service, they kept me up to date with emails and the progress of my ring. It was also sent with secure delivery. I highly recommend them.
2026幎6æ4æ¥
Excellent support
Samantha and Ashley from Diamonds Factory Glasgow were excellent throughout in helping me choose the perfect engagement ring for my now fiance!
2026幎5æ21æ¥
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